Page 1 of 5Assignment Brief (RQF)Higher National Diploma in BusinessApril 2020 intake September Semester Submission FormatAll tasks should be written in the form of a report and submitted in Turnitin by the submissiondeadline. You should prepare your assignment in a way that all the learning outcomes are covered andthe assessment criteria are answered appropriately. You are required to make use of headings, subheading, paragraphs, and subsections as appropriate and ensure that the report is justified aligned. Youare required to use Microsoft Word and Times New Roman or Arial at size 12.All work must be supported with research and referenced where appropriate using the HarvardReferencing System (HRS). The recommended word limit is 2000–2500 words, although you will notbe penalised for exceeding the total word limit.Unit Learning OutcomesLO1: Differentiate between the role of a leader and the function of a managerLO2 Apply the role of a leader and the function of a manager in given contextsLO3: Demonstrate an appreciation of the role leaders and managers play in the operations function ofan organisationLO4: Demonstrate an understanding of the relationship between leadership and management in acontemporary business environment QualificationUnit number and titleBTEC Level 5 Higher National Diploma inBusinessUnit 4: Management and OperationsUnit Code:D/508/0488Unit Level: 4Guided learning hours:60Credit value: 15Assessor: Mr Gopinath VedulaInternal QualityAssurer:Dr Anwarul HaqueDistribution dateSubmission deadline24/09/202011/12/2020Assignment titleManagement and Operations Page 2 of 5 TASK A: LO1 and LO2You have been employed as a “Trainee Assistant Operations Manager” in John Lewis based on yourexperience in the HNC program. You have been asked by the Director of Human Resources toinvestigate the possible impact on leadership and management on the operations of John Lewis afterBrexit. You are required to submit a written report to the Director of Human Resources on theoutcome of the investigation.Alternatively, if you are currently employed, you may consider using your employer to do thenecessary research and complete the report.Your report should start with an introduction of John Lewis along with its existing organisationalstructure. You also need to include the following in your written report:1. Define and compare the roles and characteristics of a leader and a manager at John Lewis oryour selected company.2. Apply the role of a leader and the function of a manager under two different situations, preand post-Brexit, at John Lewis (or your selected company) using a range of theories andmodels, such as situational leadership, systems leadership and contingency.3. Critically analyse and evaluate the different theories and approaches to leadership at JohnLewis or your chosen company in given situational contexts.Task B: LO2 and LO3The Director of Human Resources is very happy with your first task (written report) on theinvestigation of the impact of leadership and management on the post-Brexit operations at JohnLewis. Arising from the report, the Director has asked you to carry out a follow up task to explorethe best operations management approaches for John Lewis to enable them to deal with the newsituation so that John Lewis can successfully compete with other contenders. You are required toproduce a written report on your findings. Page 3 of 5 Prepare a written report covering the above task. Your work should be at least 1500 words and usediagrams and charts where necessary. The report must cover the following:1. Explain the key approaches to operations management and the role that leaders and managersplay at John Lewis or your chosen company.2. An evaluation of how leaders and managers can improve efficiencies of operationalmanagement to successfully meet business objectives at John Lewis or your chosencompany.3. Critical evaluation of application of operations management and decision-making by leadersand managers that impact on the wider business environment at John Lewis or your chosencompany. Learning Outcomes and Assessment Criteria PassMeritDistinctionLO1 Differentiate between the role of a leader and the function of amanagerLO1 & LO2D1 Critically analyse andevaluate the differenttheories and approachesto leadership in givencontextsP1 Define and compare the differentroles and characteristics of a leaderand a manager.M1 Analyse and differentiatebetween the role of a leader andfunction of a manager byeffectively applying a range oftheories and concepts.LO2 Apply the role of a leader and the function of a manager in givencontextsP2 Examine examples of how the roleof a leader and the function of amanager apply in different situationalcontexts.P3 Apply different theories andmodels of approach, includingsituational leadership, systemsleadership and contingency.M2 Assess the strengths andweaknesses of differentapproaches to situations withinthe work environment. Page 4 of 5 LO3 Demonstrate an appreciation of the role leaders and managers playin the operations function of an organisationLO3 & LO4D2 Critically evaluateapplication of operationsmanagement and factorsthat impact on the widerbusiness environment.P4 Explain the key approaches tooperations management and the rolethat leaders and managers play.P5 Explain the importance and valueof operations management inachieving business objectives.M3 Evaluate how leaders andmanagers can improveefficiencies of operationalmanagement to successfully meetbusiness objectives.LO4 Demonstrate an understanding of the relationship betweenleadership and management in a contemporary business environmentP6 Assess the factors within thebusiness environment that impactupon operational management anddecision-making by leaders andmanagers.M4 Analyse how these differentfactors affect the businessenvironment and widercommunity. Instructions to learners for completion of this assignment1. This assessment is designed to assess your achievement of all the Learning Outcomes andassociated assessment criteria in the relevant unit of the qualification you are undertaking.2. You should make sure that you plan your work carefully, to ensure that you cover all therequirements of the assignment and complete it within the time limit specified.3. You must make sure that you acknowledge any sources you have used to complete thisassignment, listing reference material and web sites used.4. Your assignment should be your own work and you need to give reference to support andstrengthen your work, where appropriate using the Harvard Referencing System (HRS).5. You should also follow a recommended word limit as indicated in the respective assignment brief,although you will not be penalised for exceeding the total word limit.6. You must include the declaration statement (given below) with your submission.Declaration statementI certify that the work submitted for this assignment is my own. I have clearly referenced anysources used in the work. I understand that false declaration is a form of malpractice. Page 5 of 5 Further Guidance on assessment and gradingEach Unit will be graded as a Pass, Merit or Distinction as per achievement of the expectedgrades. To achieve a Pass, you must have satisfied all the Pass criteria for the learningoutcomes, against the specified Assessment Criteria for Pass. To achieve a Merit, you must have satisfied all the Merit criteria (and therefore thePass criteria) through high performance in each learning outcome. To achieve a Distinction, you must have satisfied all the Distinction criteria (andtherefore the Pass and Merit criteria), and these define outstanding performance acrossthe unit as a whole. If all the assessment criteria for Pass have not been achieved adequately, the work isgraded as ‘Referred’. Withheld: If the work illustrate more than the similarity % cap or concern overoriginality of part or all content of the work, it will be graded as ‘Withheld’. Thestudent will then be interviewed to ascertain originality. Late Submission: For any late submission without approved Extenuating circumstancesprior to the set deadline, the grade is capped at a PASS. Only one opportunity for re-assessment of the unit will be permitted. However, thecoursework required a re-assessment will have its grade capped at a PASS. Recommended resources and ReferencingRecommended Resources• HILL, A & HILL, T. (2011) Essential Operations Management. London: Palgrave.• PETTINGER, R. (2007) Introduction to Management. 4th Ed. London: Palgrave Macmillan.• SLACK, N., BRANDON-JONES, A. and JOHNSTON, R. (2013) Operations Management. 7thEd. Harlow: Pearson.• SCHEDLITZKI, D. and EDWARDS, G. (2014) Studying Leadership: Traditional and CriticalApproaches. London: SAGE.
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