Assessment plan | My Assignment Tutor

ASSESSMENT TASK 5ASSESSMENT TASK 1Assessment planThe following outlines the requirements of your final assessment for:§ CPPDSM4005A Establish and build client-agency relationships§ CPPDSM4009B Interpret legislation to complete agency work§ CPPDSM4015B Minimise agency and consumer risk§ CPPDSM4056A Manage conflict and disputes in the property industry.You are required to complete all tasks to demonstrate competency in these units.These units are assessed through the following: AssessmentRequirementsMethodofAssessment1. ShortanswerquestionsWrittenactivity2. Agency–clientrelationshipsProject3. RisksinrealestateProject4. CasestudiesCasestudy/writtenactivity5. RoleplaysRoleplay All assessments will ensure that the principles of assessment and rules of evidence are adhered to. The principles ofassessment are that assessment must be valid, fair, reliable and consistent. The rules of evidence state that evidence must besufficient, valid, current and authentic.What you need to do:§ Answer the questions below by writing in the space provided. If you require more space, use a blank sheet of paper.Alternatively, you may like to use Microsoft Word and print out your answers to each question.§ You are required to answer all questions correctly. If incorrect answers are provided, your assessor will identify the gapsin your knowledge and understanding and make arrangements for reassessment.What you will need:§ Research materials such as books, internet, magazines, workplace documentation etc.§ Access to legislative and regulatory documentation.When:§ During your own time (workplace based)What you need to submit:§ Your answers to these questions.CPP40307 Certificate IV in Property Services (Real Estate)© 2015 National Real Estate Learning Page 41ASSESSMENT TASK 5Assessment Task 5: Role playsWhat you need to do:§ Complete the role plays detailed belowWhat you will need:§ Device to record video/voice must be in mp4 format to uploadWhat you need to submit:§ Video evidenceInstructions:Complete the following role plays with another person, who will play the role of the client in each.Role play 1Your friend will play the role of either Stephanie or Ben from Assessment Task 4, Case study 1. Demonstrate how youwould conduct the meeting in order to discuss their proposed listing. You will need to establish rapport and show how youcan actively engage with the client.During the role play your friend will be looking to see if you can effectively communicate by:§ establishing rapport with the client§ determining the client’s needs, preferences and requirements§ giving the client accurate advice§ addressing the client’s concerns.Role play 2Your friend will choose two scenarios from Assessment Task 5 to role play, choosing from case studies 5–10.The role plays will be conducted as meetings with the client aimed at resolving the situation or recommending furtheractions. You should use the discussion plans that you developed as part of the project to guide you through the meetings.Your friend will be observing your ability to deal effectively with each situation using effective conflict resolutiontechniques. Following the role paly you will debrief the situation and discuss any follow up actions and recording andreporting requirements. All to be recorded as part of the assessment processCPP40307 Certificate IV in Property Services (Real Estate)© 2015 National Real Estate Learning Page 42ASSESSMENT TASK 5Your assessor will be looking for demonstration of the following:§ effective communication techniques§ appropriate negotiation techniques§ ability to clearly define the issues to avoid misunderstandings and minimise aggressive behaviour§ consideration of any social or cultural differences§ review of the interaction and identify any areas for improvement§ recording the outcomes and maintaining accurate and concise records

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