Assessment Task 1 | My Assignment Tutor

ASSESSMENT TASK 1Assessment Task 1: Short answer questionsQuestion 1a) List three clients of an agency._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) List three ways in which you can assist with maintaining effective client–agency relationships._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 2a) List four communication barriers that can impact on building and maintaining effective relationships with clients.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) Explain what is meant by ‘communicating in a culturally appropriate way’. Provide two examples of culturally appropriatecommunication.__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) Identify two culturally diverse groups within your local community. For example, you may live in an area with a highAsian or African population.Discuss the key communication practices of your chosen cultural group.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 3Provide a definition of ‘ethical behaviour’.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 4a) List three strategies you can use to develop client loyalty._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) List two things that can be included in a loyalty program.______________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 5a) What is a client profile and how can it be used to develop client–agency relationships?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) List two benefits of a client profile.______________________________________________________________________________________________________________________________________________________________________________________________________________Question 6List the organisational processes that assist with managing client–agency relationships.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 7What personal marketing strategies can you implement to source new clients?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 8a) Identify and list the Commonwealth legislation and legislation of your state or territory that relate to the followingaspects of agency operations:§ anti-discrimination and equal employment opportunity______________________________________________________________________________________________________________________________________________________________________________________________________________§ anti-money laundering______________________________________________________________________________________________________________________________________________________________________________________________________________§ consumer protection, fair trading and trade practices______________________________________________________________________________________________________________________________________________________________________________________________________________§ employment and industrial relations______________________________________________________________________________________________________________________________________________________________________________________________________________§ environment and sustainability______________________________________________________________________________________________________________________________________________________________________________________________________________§ financial services, financial probity and taxation_______________________________________________________________________________________________________ASSESSMENT TASK 1_______________________________________________________________________________________________________§ franchises and business structure______________________________________________________________________________________________________________________________________________________________________________________________________________§ property management including leases and tenancy agreements______________________________________________________________________________________________________________________________________________________________________________________________________________§ property sales and auctions______________________________________________________________________________________________________________________________________________________________________________________________________________§ OHS______________________________________________________________________________________________________________________________________________________________________________________________________________§ privacy______________________________________________________________________________________________________________________________________________________________________________________________________________§ property sales, leasing and management______________________________________________________________________________________________________________________________________________________________________________________________________________b) List legislative and industry requirements in your state or territory that regulate the ethical and standard of conduct forreal estate agents and real estate representatives.______________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What procedures must an agency have in place in to align with their state or territory’s Regulations?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 9Explain the sources of law relevant to real estate in Victoria.§ Statute law_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1§ Common law_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________§ Contract law_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________§ Equity_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________§ Law of torts_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 10Explain the two components of legislation:§ Principle legislation – Acts_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________§ Subordinate legislation – regulations, rules, by-laws, certain polices, proclamations, notices_______________________________________________________________________________________________________ASSESSMENT TASK 1______________________________________________________________________________________________________________________________________________________________________________________________________________Question 11a) List three websites where you can access information on Commonwealth and/or state legislation._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) Identify and list the names and websites of a minimum of three bodies that provide support and guidance for estateagency personnel._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 12Correctly reference the relevant legislation relating to the following scenarios.a) An estate agent is convicted of fraud.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) A landlord is leasing his house while he is living overseas. He intends to resume living in the property when he returns intwelve months. The lease is for twelve months and monthly rent is $1000. The landlord has requested that bond be setat $1500.______________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) Mark is selling his house by auction. During the auction, Mark’s brother, Gary, enters into the bidding with the intent ofpushing up the price. Mark is unaware that his brother is even at the auction and the auctioneer does not know thatGary is Mark’s brother.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 13Locate the Australian Consumer Law and Fair Trading Act 2012.a) What are the main purposes of the Act?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) When did operation of the Act commence?_______________________________________________________________________________________________________ASSESSMENT TASK 1c) What is the definition of “low value” goods for the purposes of this Act?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 14What resources are available to you to assist you in interpreting legislation? Include in your answer sources of specialistadvice, source documents and government and industry bodies._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 15What are some of the common problems encountered when interpreting legislation?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 16Explain the following statutory interpretation rules:ASSESSMENT TASK 1a) Literal rule______________________________________________________________________________________________________________________________________________________________________________________________________________b) Mischief rule______________________________________________________________________________________________________________________________________________________________________________________________________________c) Golden rule______________________________________________________________________________________________________________________________________________________________________________________________________________d) Purposive approach______________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 17a) List the reasons why new legislation is introduced or existing legislation is changed.__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) What are consequential amendments?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What strategies can an agency implement to ensure that all staff are aware of amendments to legislation?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1d) What are the consequences of not maintaining up-to-date knowledge of current legislation and amendments tolegislation?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 18a) Research the Internet and identify an Act relevant to your state or territory that has changed (or is soon to change) thataffects agency operations. Write down the name of the Act and a summary of the amendment/s.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) In January 2015 a new Franchising Code of Conduct was implemented. Research the Internet and summarise thefollowing:§ The provisions the Real Estate Institute of Australia were successful in excluding____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________§ The other substantial changes made to the code:______________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 19a) What is an industry code?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) What is the difference between an industry code and legislation?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) Identify the industry codes applicable to the real estate industry in your state or territory._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 20Identify a minimum of three risks associated with non-compliance of legislation, regulations and codes of conduct. Outlinethe strategies that you would recommend to manage each risk._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 21a) What is the standard for risk management in Australia? What is its purpose?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) What is risk as defined by the Standard?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What is risk management?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________d) What are the benefits of risk management?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 22a) What are the four main potential impacts of risk?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) Identify the impacts for the following situations. SituationImpactAnagent’srepresentativeishitbyacarandinjuredwhilecrossingtheroadtoattendapropertyinspection.Anagentarrangesthesaleofahousetoherdaughterwithoutnotifyingthevendor.Anagencyneglectedtotellapotentialbuyerofanapartmentthatafutureconstructionwouldresultinobstructedviews.Thebuyersuestheagencyformisleadinganddeceptiveconduct. c) List three risks from external sources._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________d) List three risks from internal sources._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 23Identify the various parties who may be exposed to risk as a result of their dealings with agencies. Provide one example ofrisk for each party.a) Vendors_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) Purchasers_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) Landlords_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________d) Tenants_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________e) Employees_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________f) General public_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 24a) Think about your ability to recognise and assess risks to your clients. How good are your skills in this area? Using the scalebelow, rate your ability and explain why you have given yourself this rating.§ 1 = very poor§ 2 = poor§ 3 = average§ 4 = very good§ 5 = excellent._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) Imagine that your skills in this area are lacking. What could you do to improve them?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 25a) What are the steps for analysing risks?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) List a minimum of four sources of information that you could use to gather information on potential risks.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 26a) List and explain the five options for controlling risk.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) Discuss the ways in which an agency can minimise risk._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What auditing requirements are there in terms of risk management?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________d) Why is it important to monitor risks and report on the process?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 27What insurance options are available to minimise impact of risks?______________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 28List the organisational procedures that apply to client relations and conflict resolution._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 29a) List three major causes of conflict._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) What are the personal attributes that can influence how a person responds to conflict?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) How can social and cultural differences impact on the conflict situation?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 30a) List the stages of conflict.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) List the sources of specialist advice that you may access to assist you in a conflict situation.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 31a) What are the elements of effective communication?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) List two examples of both open and closed questions that you could use in qualifying a buyer.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1c) What is assertive behaviour?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 32a) Why is it important to keep a record of what happens in a dispute or conflict?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) What information should be recorded?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What legislative requirements must be considered when storing client documents?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 33a) What are the benefits of mediation?_______________________________________________________________________________________________________ASSESSMENT TASK 1____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) List the mediation services available to assist disputing parties in matters relating to real estate._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 34a) What techniques and strategies can you use to effectively handle a conflict situation? List four.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) What is meant by ‘positional-based’ negotiation/bargaining?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What is meant by ‘interest-based’ negotiation/bargaining?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1d) What is meant by ‘win–win’ negotiation/bargaining?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 35Research the Internet and find a copy of an agency’s complaints handling/disputes handling policy or procedure. Write downthe name of the agency and summarise the steps involved.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 36a) Think about communicating with people from different cultures. What things do you need to consider? List three._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) What techniques and strategies can you use to effectively handle a cross-cultural conflict? List four.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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