CBSA provides services to businesses | My Assignment Tutor

Role Play Personas 2 CBSA provides services to businesses around compliance, finance, human resources, and other business needs to ensure businesses have the support they need to survive and prosper.Every year the organisation holds an event to raise money for Australian charities. This year, a dinner dance event was held to raise funds for beyondblue.To finalise the project, the following members of the project team (role play participants) will be attending a project review meeting. For each role, a table is provided that outlines what topics will be covered and applicable questions to ask and comments to make. (Note: You can add in additional information as you deem appropriate during the meeting.)When playing your role, you can use your acting skills. You should provide support and add your suggestions when needed. During the conversation, you should be attentive and positive. Ask the project officer to repeat anything you don’t understand and be sure to ask any additional questions if needed. Role Player 1 persona: Tina Hughes You will be playing the role of Tina Hughes, the Sales & Marketing Manager at CBSA. You are the project sponsor and are part of the organisations senior leadership team.TopicYour thoughts, questions and responses during the meetingProject outcomes and processes against the project scope and planYou are so happy that the fundraising target was exceeded.You received great feedback from Gavin Stead, Managing Director of CBSA. He was impressed with how the auction went.Project successesYou think the team worked well together, but there were some issues adhering to the timeframes.Document lessons learnt and applicable recommendationsYou apologise for the short timeframe of the project and recommend next year’s project must be planned at least 12 weeks in advance.You recommend that clearer service agreements need to be in place for vendors (to prevent the DJ arriving late and similar issues.)Reassign the team to their previous rolesGain necessary sign-offs from TinaTell the project officer that all invoices have been paid and once the final project report is sent, the project is closed.Note on demeanour: You do have the final say, but don’t take the role too far! In any role play, aggressive behaviour is not acceptable. Role Player 2 Persona: Abby Smith You will be playing the role of Abby Smith, a Trainer at CBSA.You were a part of the project team that planned and implemented the event.TopicYour thoughts, questions and responses during the meetingProject outcomes and processes against the project scope and planYou think the project went really well.You received great feedback from the beyondblue representative Danish. He said that the event was one of the best he had been to.Project successesYou struggled with keeping on track with your responsibilities.Document lessons learnt and applicable recommendationsYou recommend that resourcing of staff should be moved to the couple of weeks earlier on the project timeline to allow sufficient time to source.You recommend that minimal activities be completed in the week before the event.Reassign the team to their previous rolesGain necessary sign-offs from TinaMeeting closeThank the project officer for their help and support.Note on demeanour: You do need to negotiate lessons learned and recommendations, but don’t take the role too far! In any role play, aggressive behaviour is not acceptable. Role Player 3 Persona: Trey White You will be playing the role of Trey White, a Trainer at CBSA.You were a part of the project team that planned and implemented the event.TopicYour thoughts, questions and responses during the meetingProject outcomes and processes against the project scope and planYou think the project went okay.You received great constructive feedback from the venue manager that more security would have been better to ease the flow of entry and departure.Project successesYou were unable to sell the last 30 tickets and did not let the project officer know in enough time.Document lessons learnt and applicable recommendationsYou recommend that monitoring procedures need to be reviewed. If there was better monitoring on ticket sales, the 150 ticket target may have been reached.Reassign the team to their previous rolesGain necessary sign-offs from TinaMeeting closeNote on demeanour: You do need to negotiate lessons learned and recommendations, but don’t take the role too far! In any role play, aggressive behaviour is not acceptable. Role Player 4 Persona: Adrian Russo You will be playing the role of Adrian Russo, a Marketing Strategist at CBSA.You were a part of the project team that planned and implemented the event.TopicYour thoughts, questions and responses during the meetingProject outcomes and processes against the project scope and planYou think the project went really well.You received great feedback from several of the event attendees. They all said what a great night they had.Project successesAlthough you think Trey did a good job, you would have liked to have more involvement with the marketing strategy of the event.Document lessons learnt and applicable recommendationsYou recommend that we seek written confirmation from personnel in charge of managing funds for prize donations to prevent last minute revenue withdrawals.You recommend no tasks are scheduled a week before the event to prevent last minute rushing around.Reassign the team to their previous rolesGain necessary sign-offs from TinaMeeting closeThank the project officer for doing an excellent job on such short notice.Note on demeanour: You do need to negotiate lessons learned and recommendations, but don’t take the role too far! In any role play, aggressive behaviour is not acceptable.

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