CBSA provides services to businesses | My Assignment Tutor

Role Play Personas 1 CBSA provides services to businesses around compliance, finance, human resources, and other business needs to ensure businesses have the support they need to survive and prosper.Every year the organisation holds an event to raise money for Australian charities. This year, Tina Hughes was supposed to manage the project, but due to time constraints, she has tasked this to the student (the project officer).To finalise the project plan the project officer has prepared, the following members of the project team (role play participants) will be attending a meeting. For each role, a table is provided that outlines what topics will be covered and applicable questions to ask and comments to make. (Note: You can add in additional information as you deem appropriate during the meeting.)When playing your role, you can use your acting skills. You should provide support and add your suggestions when needed. During the conversation, you should be attentive and positive. Ask the project officer to repeat anything you don’t understand and be sure to ask any additional questions if needed. Role Player 1 persona: Tina Hughes You will be playing the role of Tina Hughes, the Sales & Marketing Manager at CBSA. You are the project sponsor and are part of the organisations senior leadership team.TopicYour thoughts, questions and responses during the meetingOverview of the projectYou are impressed with the work the project officer has put in.Explain to the team that beyondblue are an amazing charity, so it will be fantastic that we can raise some much-needed funds for them.Details of project plan section by sectionTell the project officer that an additional $2000 has been approved from the chief financial officer.Ideas for activities on the night and fundraisingYou would like to know the team’s thoughts on whether or not it should be an alcohol free event.Tell the team you think they should aim to get at least $25,000 worth of prizes donated to the raffle from local businesses.You think there should be 150 tickets sold at $100 per ticket.Roles and responsibilitiesYou are happy to step in if anyone is falling behind.You would like to be involved in helping to get local business donations for the raffle/auction.You must approve all major changes.Confirm plan requirementsYou estimate that around 20 volunteer staff will be needed to manage the event on the day.Gain approvals from TinaTell the project officer that the plan is approved on the provision that the $32,000 budget (for expenses) is not exceeded. Recommend that they budget up to $30,000 to allow for a surplus of $2000 in case any unforeseen expenses occur.Additional information:Should any issues arise or conflicts occur during the meeting, you must step in and have the final say as the project sponsor.Note on demeanour: You do have the final say, but don’t take the role too far! In any role play, aggressive behaviour is not acceptable. Role Player 2 Persona: Abby Smith You will be playing the role of Abby Smith, a Trainer at CBSA.You must bring the following DJ quotes with you to the meeting: TopicYour thoughts, questions and responses during the meetingOverview of the projectYou are impressed with the work the student has put in. Ask the project officer: How does this relate to other projects?Details of project plan section by sectionGive the project officer the DJ quotes you obtained.Ideas for activities on the night and fundraisingTell the project officer you think it would be cool if there was a dancing show considering the event is a dinner dance. Perhaps they could be: Samba dancers Belly dancers Ballroom dancers You think there should be 150 tickets sold at $100 per ticket.Roles and responsibilitiesYou are happy to organise staff volunteers. You are happy to organise guest speakers. You do not want to do anything with marketing.Confirm plan requirementsAsk the project officer to clarify your role and responsibilities one more time so you are clear.Gain approvals from Tina Note on demeanour: You do need to negotiate the tasks you will be doing, but don’t take the role too far! In any role play, aggressive behaviour is not acceptable. Role Player 3 Persona: Trey White You will be playing the role of Trey White, a Trainer at CBSA.You must bring the following prize donations that you have secured with you to the meeting: TopicYour thoughts, questions and responses during the meetingOverview of the projectYou are impressed with the work the project officer has put in. Ask the project officer: What does beyondblue do?Details of project plan section by sectionGive the project officer the prize information you obtained.Ideas for activities on the night and fundraisingWhen Role Player 2 (Abby Smith) suggests dancers, say that you think there isn’t enough time for dance performers. Tell the project team that you think it would be good to focus more time on the auction. Tell the project team you think it would be good to have special guests speak (people who have benefited from beyondblue services.) You think there should be 150 tickets sold at $50 per ticketRoles and responsibilitiesYou are happy to look after marketing and ticket sales. You do not want to organise the staff volunteers.Confirm plan requirementsAsk the project officer if they can help you with planning out all of your tasks.Gain approvals from Tina Note on demeanour: You do need to negotiate the tasks you will be doing, but don’t take the role too far! In any role play, aggressive behaviour is not acceptable.

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER

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