diversity in the workplace | My Assignment Tutor

Assessment cover sheet Unit:BSBDIV501 Manage diversity in the workplace  Course Name:Certificate IV in Commercial Cookery– SIT40516Training Package:SITAssessment type:Report , Project work Student Must Fill this SectionStudent Name: Student ID:   Term:  Year:  Privacy Release Clause:“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.Authenticity Declaration:“I declare that: The material I have submitted is my own work;I have given references for all sources of information that are not my own, including the words, ideas and images of others”.Student Signature:                                               Date: Assessment Outcome   Assessor Name: Attempt and TasksSatisfactory Not Yet SatisfactoryDateAssessor Signature   Initial attempt     Re- attempt/Re-assessment     Task 1    Task 2   Task 3   Assessor Feedback to Students           Assessment Outcome:Competent  Not yet CompetentAssessor Name: Assessor Signature:  Information for Student:All work is to be entirely of the student.  General Information for this assessment:   Read the instructions for each question very carefully. Be sure to PRINT your FIRST name & LAST name in every place that is provided. Short questions must be answered in the spaces provided. For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Calibri12 pts. All activities must be addressed correctly in order to obtain a competence for the unit of competency. If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment. Re-submission of assessment after the term will incur additional fees.  Re-assessment of Result & Academic Appeal procedures:  If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.   Re-assessment Process:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.                                                                               Academic Manager will delegate another member to review the assessment. The student will be advised of the review result done by another assessor. If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the  Academic Manager  or if need be an external assessor. The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.   The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.Academic Appeals: If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. To appeal a decision, the person is required to complete the TKL- Request for Appeal of a Decision form with all other supporting documents, if any.  This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, TKL College  Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 , Email: [email protected] The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Chief Executive Officer will be final. Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.   Assessment Requirements You are required to complete and pass every task in the assessment in order to be deemed competent. Assessment Schedule TaskDue DateStudent  SignatureTrainer SignatureComments  Task 1- 3Week 2     the workplace Assessment Information The assessment tasks for BSBDIV501 Manage diversity in the workplace are included in this Student Assessment Tasks booklet and outlined in the assessment plan below. To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.  Assessment Plan Assessment TaskOverviewBriefing ReportYou must, in the role of the Recruitment Manager of Aus Accountancy, review documentation and develop a briefing report for the CEO and make changes based on feedback.Develop a Training ManualYou must develop a training manual for staff to assist with the implementation of the workplace diversity program; Set for Skilling.Undertake Staff TrainingYou must design and implement a training session for staff to assist with the implementation of the workplace diversity program; Set for Skilling and then develop an external communication based on feedback. Assessment Preparation Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all. When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file. Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you. Naming electronic documents It is important that you name the documents that you create for this Assessment Task in a logical manner. Each should include: Course identification codeAssessment Task numberActivity numberDocument title (if appropriate)Your own nameDate it was submitted For example, BSBDIV501AT3 Training Manual Joan Smith 20/10/19 Additional Resources You will be provided with the following resources before you begin each Assessment Task. Assessment Task 1 Aus Accountancy Set for Skilling Program documentDispute Resolution Policy and ProceduresBriefing Report Template Assessment Task 2 Aus Accountancy Set for Skilling Program documentDispute Resolution Policy and Procedures Assessment Task 3 Aus Accountancy Set for Skilling Program documentDispute Resolution Policy and ProceduresSession Plan template Assessment Instructions Each assessment task in this booklet consists of the following: Assessment Task Information This gives you: a summary of the assessment taskinformation on the resources to be usedsubmission requirementsre-submission opportunities if required Assessment Task Instructions These give questions to answer or tasks which are to be completed. Your answers need to be typed up using software as indicated in the Assessment Task Instructions. Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer. If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date. Checklist This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses. Assessment Task 1: Briefing Report  Task summary This assessment task requires you, in the role of the Recruitment Manager of Aus Accountancy, to review documentation and develop a briefing report for the CEO and make changes based on feedback. This assessment is to be completed in the simulated work environment in the RTO. Required Access to the  learning materialsComputer with Microsoft Office and internet accessAus Accountancy Set for Skilling Program DocumentsDispute Resolution Policy and ProceduresBriefing Report template Timing Your assessor will advise you of the due date of this assessment. Submit Email with Briefing Report attachedEmail with updated Diversity Policy attached Assessment criteria All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Evaluate – when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. Assessment Task 1 Instructions Carefully read the following:   Aus Accountancy is a large accountancy firm with 25 staff in a range of diverse roles. Located in one office, based in Sydney, there are a variety of different teams within the office.   The Staffing roles within each of the teams have a range of different skill sets that required to run the business, ranging from senior management staff to entry-level staff.   The company is in a period of expansion and needs to ensure that it can access a sufficient number of qualified staff. Over the last 12 months, the company has found it challenging to attain and maintain adequately trained staff. As a result, the CEO has decided to address this by rolling out a ‘Set for Skilling’ program.   The CEO hopes that this program will help increase staff retention and reap all the benefits of a highly skilled, diverse workplace.                                                         The success of the Set for Skilling Program relies on your ability to work as a Recruitment Manager managing the program implementation. A vital part of the implement is your ability to educate the staff on the Aus Accountancy diversity policy in the roll out of the Set for Skilling Program.   Complete the following activities: Access and review the Aus Accountancy Set for Skilling Program Documents in your student resource folder and locate and review the diversity policy for Aus Accountancy from within the documents and familiarise yourself with the Dispute Resolution Policy and associated procedures. Critically review the diversity policy and determine if it is suitable or if an update is required.  Your aim within the review is to ensure that the program is effectively implemented and that as the backbone of the program it is understood and acted upon by all staff and to ensure it aligns with the Set for Skilling Program. It needs to include clear procedures for staff to be able to follow and must include a procedure for ensuring diversity in selecting and recruiting staff. Review the legislative requirements that are applicable to the program. Due to the recruitment changes imposed by the program, the business will now be required to adhere to legislation in all states, instead of just NSW and the diversity policy also needs to reflect this. Develop a Briefing Report for the CEO Based on your review completed, develop a briefing report for the CEO detailing your feedback and suggestions for changes to the policy and development of procedures along with ideas on strategies you plan to take to ensure the Set for Skilling program is effectively implemented, acted on and understood by the various program stakeholders, including new and existing staff. Complete the report using the template provided in your resources folder and make sure you complete all sections.  Email your report to the CEO (assessor) for review as an attachment. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback and approval to update the policy. Make updates to the Diversity Policy Once you have received feedback from the CEO, make the necessary changes to the Diversity Policy, write the procedures and submit to the CEO (your assessor) via email as an attachment. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment. Assessment Task 1 Checklist Did the student :Completed successfullyYesNoLocate and review the diversity policy from within the Set for Skilling documentation and use the information to critically review the policy?  Determine its applicability to the organisation by making recommendations and providing feedback on changes that need to be made to ensure its relevance for staff?  Outline formal and informal complaints procedures as provided in the Dispute Resolution Policy and Procedures?  Identify and outline key features of relevant current legislation regarding: age discriminationdisability discriminationracial discriminationsex discriminationhuman rightsequal opportunity  Implement an action to ensure that the diversity policy can be understood by staff and implemented by way of developing associated procedures?  Aim for diversity in selecting and recruiting staff by developing a procedure within the diversity policy?  Trainers Feedback:      Trainers Name:Signature and date:  Assessment Task 2: Develop a training manual Task summary This assessment task requires you, in the in the role of the Recruitment Manager of Aus Accountancy, to develop a Staff Training Manual for the Set for Skilling program to be submitted to the CEO (assessor) for review. This assessment is to be completed in the simulated work environment in the RTO. Required Access to textbooks and other learning materialsComputer with Microsoft Office and internet accessAccess to the Aus Accountancy Set for Skilling Program documentsDispute Resolution Policy and Procedures Timing Your assessor will advise you of the due date of these submissions. Submit Email with: Completed Staff Set for Skilling Training Manual Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Task 2 Instructions Carefully read the following:   It’s time to implement strategies decided on for rolling out the program to staff members. As noted in the case study, there have been prior difficulties with some staff members and the CEO is wanting to ensure that prior difficulties and situations are addressed in the training to enable all staff to better manage any conflict in the future.   The CEO has requested that a Set for Skilling Staff Training Manual is developed and then a training session be developed and delivered based on the manual.   Complete the following activities: Design and develop a Set for Skilling Staff Training Manual (in the form of a pdf or word document). The training manual should be designed to assist you, the Recruitment Manager and your team, roll out the Set for Skilling Program, program initiatives, diversity policy and associated procedures and be designed using language appropriate to the staff of Aus Accountancy.The Training manual should address the training needs you have identified will be required for the staff of Aus Accountancy to successfully embrace the Set for Skilling Program and will be used as a training tool document to help you train your staff (recruitment officers) on the Set for Skilling Program, who will in turn train others within the company and new employees during induction. The staff training manual must include: An introduction to the Set for Skilling Program including the program objectives and initiatives. The benefits of the Set for Skilling Program, in the workplace in relation to work performance, skill level and the delivery of the business’s services to customers. (specifically outlining the benefits of working effectively with difference).A summary of the training needs identified and how the Set for Skilling Program provides solutions to these. You are to identify these by reviewing the CEO’s background information in the Set for Skilling Program DocumentA process for employees to follow to help them become aware of and let go of any negative beliefs, bias or judgements they may hold toward people who are different from them. (This could be in the form of a training activity, such as questionnaire or reflection activity that could be implemented in the training).An overview of Aus Accountancy’s diversity policy and the dispute resolution procedures so employees are aware of the aims of the organisation in relation to diversity and the location of and the procedures to be followed if they encounter conflict in the workplace. Email your training manual to the CEO (assessor) for review as an attachment. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback and approval to move ahead with the delivery session. Assessment Task 2 Checklist Did the student submit a Set for Skilling Training Manual for the position of Recruitment Officer that includes:Satisfactory performanceYesNoAn introduction to the Set for Skilling including: Program initiatives: Program Objectives:  The benefits of the Set for Skilling Program, in the workplace in relation to work performance, skill level and the delivery of the businesses services to customers is detailed?  A summary of the training needs provided as part of the Set for Skilling Program and how the program provides solutions to these is outlined?  A process for employees to follow to help them become aware of and let go of any negative beliefs, bias or judgements they may hold toward people who are different from them is included?  An overview of both the Diversity policy and the Dispute Resolution Policy including location and procedures if they face conflict?  The program training manual is designed for the purpose of meeting all of the above objectives using language appropriate to the Staff of Aus Accountancy?  Trainers Feedback:          Trainers Name:Signature and date:  Assessment Task 3: Undertake Staff Training Task summary In Assessment Task 3 you are required to develop and conduct a staff training session based on the Set for Skilling Employee Manual you created in Assessment Task 2. You must then create an external communication for clients based on feedback from the training. This assessment is to be completed in the simulated work environment in the RTO. Required Access to the learning materialsComputer with Microsoft Office and internet accessAccess to the Aus Accountancy Set for Skilling Program documentsDispute Resolution Policy and ProceduresStaff Training Manual (created in Assessment Task 2)Case study document Timing Your assessor will advise you of the due date of these submissions. Submit Session PlanExternal communication Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.   Assessment Task 3 Instructions Carefully read the following:   To kick off the roll out of the Set for Skilling Program, the CEO has requested you run a staff training for your team of Recruitment Officers in the Set for Skilling Program, who will then be prepared to deliver the training to others in the organisation throughout the coming months. The CEO (assessor) will sit in on this training.   You will utilise the training manual you have created as the primary tool to assist you in training the staff in the organisation requirements of the Set for Skilling Program.   Complete the following activities: Develop a session plan Using the template provided in your resources folder, develop a session plan which includes timings and topics as well as brief instructions to yourself on how to run the training based on the training manual you have developed from the Set for Skilling program documentation. The session must run for approximately 30 mins and the assumption is that all of the participants are familiar with the manual. Your assessor will ensure your team is diverse in nature. Your training must include: An introduction outlining the purpose and benefits of the programA summary of the training needs identified and how the Set for Skilling Program provides solutions to theseAn activity to help participants become aware of and let go of any negative belief systems, bias or judgements they may hold toward people who are different from them – based on what you developed in the employee manualAs part of the above process you as the Recruitment Manager must share an example of your own previous bias and how you overcame this and let go of pre-conceived ideas of stereotypesA series of activities such as role plays directly demonstrating how to follow the procedures for:managing tension created by differenceidentifying and managing harassment allegationsemployee conflict and complaints processes. You need to specifically develop some role plays for the participants ensuring that you play the lead role and each of the participants has a turn to play the roles of people from diverse backgrounds and cultures. The aim of this is to demonstrate and model how to address issues of difference, manage tensions and work effectively with difference, along with demonstrating how conflict resolution techniques can be utilised. Access the case study document in your student resources folder for ideas. Submit the session plan to your assessor for review before scheduling the training session with your assessor and delivering it. Deliver the training session Using the session plan, deliver the training to a group of three participants arranged by your assessor. Your assessor will sit in and watch the training session in the role of the CEO. During the training you must: Present the information using language and body language appropriate to your teamEncourage team collaborationEncourage respect for individual and team differences by role modellingEducate the team on Aus Accountancy’s Diversity Policy and program initiativesSpread a consistent message of respect for individual and team differencesAn summary of the diversity policy and proceduresFacilitate a feedback process whereby you generate and participate in discussion to collect feedback from the team members of the training identifying:the key learnings and messages they received from the trainingways that the program can be developed further to improve the business products and services and meet the organisation objectives including ways to promote diversity to clients and external stakeholders. Promote diversity externally Now that the training session has been delivered, based on feedback collected at the end of your training session, develop some type of external communication to promote the benefits of diversity and the image and reputation of the company as a leader in promoting it. You may create the communication in any format you feel is relevant, as long as it is designed to promote diversity and portray a positive image of the organisation for clients and other stakeholders outside of the organisation which promotes is accounting services.  Submit this to your assessor. Assessment Task 3 Checklist Did the student:Satisfactory performanceYesNoDevelop a session plan to guide their training which meets the requirements of the assessment activity?  Conduct a training session to a group of a diverse nature?  Deliver their training according to their session plan developed?  Facilitate aprocess in the training for employees to help them become aware of and let go of any negative belief systems, bias or judgements they may hold toward people who are different from them?  Share an example of their own diversity bias and how they overcame it?  Demonstrates within the training how to follow procedures for: managing tension created by differencerecognising and managing harassment allegationsemployee conflicts and complaints management?  Presents the above information using language and body language appropriate to the team?  Participates in and encourages collaboration of the training attendees (people from diverse backgrounds)?  Encourage respect for individual and team differences?  Educate the team on Aus Accountancy’s Diversity Policy and program initiatives.  Facilitate a feedback process where they generate and participate in discussion to collect feedback from the team members of the training identifying: the key learnings and messages they received from the training ways that the program can be developed further to improve the business products and services and meet the organisation objectives including ways to promote diversity to clients and external stakeholders.  Promote diversity and the organisation’s approach to it using an external method/forum?  Trainers Feedback:          Trainers Name:Signature and date: 

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