Commercial Cookery | My Assignment Tutor

Assessment DetailsQualification Code/TitleSIT40516- Certificate IV of Commercial CookeryAssessment TypeAssessment – 2Time allowedDue DateLocationTerm / Year Unit of CompetencyNational Code/TitleBSBWOR203 Work effectively with others Student DetailsStudent NameStudent IDStudent Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.Signature: ____________________________ Date: _____/_/_________Assessor DetailsAssessor’s NameRESULTS (Please Circle)☐SATISFACTORY☐NOT SATISFACTORYFeedback to student: *If Student is Not Satisfactory Reassessment Required ☐ Yes ☐ NoAssessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature: ________________________ Date: ______/_______/___________Comment:Instructions to the Candidates This assessment is to be completed according to the instructions given below in this document. Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit. If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. Please refer to the College re-submission and re-sit policy for more information. If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately. Please read the Tasks carefully then complete all Tasks. To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment. This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided. This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor. Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except where indicated by referencing, and that student have followed the good academic practices noted above.. Assessment Task 2: Customer service training project Task summary This assessment task requires you, in the role of Team Leader, to identify opportunities for your team of customer service staff to improve their customer service skills by identifying suitable professional development. This assessment is to be completed in the simulated work environment in the RTO. Required Access to textbooks and other learning materialsComputer with Microsoft Office and internet accessTraining Options Report Template Timing Your assessor will advise you of the due date of these submissions. Submit Email recommending a training option, with Training Options Report attached. Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Resubmission opportunities You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Task 2 Instructions as provided to students Write a Training Options Report. Use the internet to find three different formal training options for customer service training. One should be provided by an external provider at the company’s premises, one should be a short course that a new member of staff could take and the third should be a formal qualification. Provide a brief outline of the training and the name of the company offering the training, as well as the costs and time commitment. Use the Training Options Report Template to guide your work.Type your Response here Send an email to your Manager (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback. The email text should include your recommended training option according to the budget and time constraints given. The training that you identify must be completed in the next three months, and a budget of $700 per team member is available Attach your Training Options Report to the email.Type your response here Assessment Task 2 ChecklistStudent’s name:Did the student:Completed successfully?CommentsYesNoIdentify suitable training options for the team to participate in to improve customer service skills?Recommend most suitable training option for the team to participate in to improve customer service skills, based on time and budget constraints?Write the email in clear and simple English to ensure understanding?Task outcome:SatisfactoryNot satisfactoryAssessor signature:Assessor name:Date:


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