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Student Assessment BSBPMG513 Manage project quality UNIT OVERVIEW BSBPMG513 Manage project quality This unit describes the skills and knowledge required to manage quality within projects. It involves determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements in current and future projects. It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. Elements To achieve competency in this unit students must demonstrate their ability to: 1. Determine quality requirements 2. Implement quality processes 3. Implement project quality improvements Performance Evidence Evidence of the ability to: work with others to decide a project’s quality requirementsdocument a quality-management planimplement quality control and assurance processes for a defined project using a range of tools and methodologiesreview outcomes and recommend process improvements. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once. Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: explain quality management theoryexplain relevant standards that apply in the organisationdescribe quality assurance and control techniques, key tools and methodologiesdescribe roles and responsibilities of quality management personnelexplain methods for managing continuous improvement. INFORMATION FOR STUDENTS General Assessment Information This information is designed to provide you with a full overview of the tasks you need to successfully complete to be deemed competent in this unit. You must achieve a satisfactory performance in each of the assessment tasks in order to be deemed competent in the relevant unit.Where necessary, the assessment tasks are divided into parts or steps. These are designed to take you through a step by step approach to completing the activities. Instructions First and foremost, please contact your assessor to discuss any necessary adjustments that may need to be made prior to completing these tasks. The instructions for each of the assessment tasks are logically sequenced. If you have any questions, contact your assessor immediately. If there is a practical component to your assessment, you will need to discuss the arrangements for its completion with your assessor in advance. Assessment Cover Sheet Once you have completed all of the tasks, complete the Assessment Cover Sheet, sign the declaration and forward along with your documentation to your assessor, or upload on the student portal as directed by the assessor. Submitting Assessment Tasks All written assessment tasks must be typed and submitted with the provided cover sheet. Your trainer/assessor will tell you when assessments are due. It is your responsibility to ensure that assessment tasks are submitted on or before their due date. Extensions for individual assessment tasks may be negotiated with your trainer in specific circumstances. You must request this prior to the due date, and extensions due to illness will require a medical certificate. Extensions will be confirmed by your trainer/assessor. Where assessment tasks are submitted following the conclusion of the term without a medical certificate or extension, a late submission fee for each assessment task will be charged. Assessment Outcomes There are two outcomes of assessment tasks: S = Satisfactory and NS = Not Satisfactory (requires more training and experience). You will be awarded C = Competent on completion of the unit when you have achieved S for all completed assessment tasks and by meeting all the performance criteria. If you fail to meet this requirement, you will receive the result NC = Not Competent and will be eligible to be re-assessed according to Australian Vocational Training Institute (AVTI)‘s policy. If you are deemed Not Competent by your assessor and require re-assessment, you will be informed of the process. A fee may be charged according to AVTI policy. If all assessment tasks are not completed for a qualification, a certificate will not be awarded. A Statement of Attainment for completed units of competency will be provided. Your Results Your assessor is committed to providing you with detailed feedback on the outcomes of the assessment and will provide guidance on areas for improvement. In most instances, you should only need to complete the sections of the assessment that were deemed not satisfactory. However, it is important to remember that depending on the task, it may be necessary to repeat the whole task (for example presentations or the delivery of a training session). You are entitled to view your results at any time by viewing them once they are uploaded on RTOManager. Reasonable Adjustment AVTI supports individual differences in the learning environment and provides ‘reasonable adjustment’ in training and assessment activities to support every learner. If you have any special needs that make it difficult for you to complete your learning or assessments, you should discuss this with your assessor beforehand and will be provided with reasonable alternatives to assist you to complete the required tasks such as completing tests verbally or using an interpreter. What happens if you do not agree with the assessment result? If you do not think the assessment process is valid, or disagree with the decision once it is made, or believe that you have been treated unfairly, you can appeal. The first step is to discuss the matter with your trainer. If you still do not agree with the results, refer to the AVTI Complaints and Appeals Policy and speak to the Student Services team. Support While we may not be in a position to assist you with language training or specific LLN training, our assessors will work with you to ensure that you are supported throughout your qualification. If you require individual tutoring this may attract an additional fee (see Student Handbook). Support may be offered by your assessor, or for more specialist support you may need to contact AVTI administration. Plagiarism and Referencing Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own. Information, ideas etc. quoted or paraphrased from another source, must be cited using the Harvard referencing system. Direct quotes must be acknowledged with quotation marks around the relevant words/ sentences or ideas. You must also list the sources at the end of your assessment. It is advisable to never copy another person’s work. Should it appear that your work has been copied or does not appear to be authentic, you will be asked to speak to your Course Coordinator and required to re-submit it. A fee may be charged according to AVTI policy. If it occurs on more than one occasion, your enrolment may be cancelled. Contacting the RTO If you should need further support or assistance, please do not hesitate to contact the Student Services team. ASSESSMENT BSBPMG513 Manage project quality There are four assessments for this unit: 1.Assessment Event 1 – Written Questions You are to read the questions and respond in writing with the most suitable answer. There are 10 questions, all of which must be completed. The questions require short answers and you may respond in bullet points as appropriate. You may use various sources of information including workbooks, internet and other documents, but must correctly reference your sources. 2. Assessment Event 2 – Project quality management plan project In the role of Project Officer of a fictitious company, Native Bush Spices, you are required to determine the quality requirements for a project to develop a web site. You are then to develop a quality management plan. 3. Assessment Event 3- Quality processes project In this assessment task, you will implement quality processes by undertaking a quality assurance audit of project processes. You will also assess the quality control of the project and product output according to the quality standards documented in the quality management plan. This assessment is to be completed in the simulated work environment in the RTO 4.Assessment Event 4- Project quality management evaluation In this assessment task, you will review project outcomes against quality objectives, standards and metrics in order to evaluate and report on the effectiveness of quality management processes and procedures. You will also write a report to be sent to the company’s CEO. You will be marked against the criteria in the attached marking guides. Your assessor will advise you when each part of this project is due. Assessment Schedule AssessmentDue Date1.Assessment Event 1 – Knowledge Questions2.Assessment Event 2 – Project quality management plan project3Assessment Event 3- Quality processes project4Assessment Event 4- Project quality management evaluation ASSESSMENT COVER SHEET Student Name:Student ID:Contact Number:Email:Trainer / Assessor Name:Qualification:BSB51415 – Diploma of Project ManagementUnit of Competency:BSBPMG513 Manage project qualityAssessment:☐ Assessment Event 1 – Written Questions ☐Assessment Event 2 – Project quality management plan project ☐ Assessment Event 3 – Quality processes project ☐ Assessment Event 4- Project quality management evaluationDue Date:Date Submitted:If your assessment is being submitted after the due date, please attach a copy of the written confirmation of extension received from your assessor.Declaration:I have read and understood the following information at the beginning of this assessment guide (please tick):☐ Assessment information ☐ Submitting assessments ☐ Plagiarism and referencingI declare this assessment is my own work and where the work is of others, I have fully referenced that material. Name (please print)SignatureDate ASSESSMENT 1: WRITTEN QUESTIONS Read the questions below and respond in writing with the most suitable answer. There are 10 questions. You must complete them all. Most questions require short answers, and you may also use bullet points. You may use various sources of information including your workbook, internet, and other documents; however, you must reference your sources for each question. Your assessor will advise when this is due. Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. Provide answers to all of the questions below: Explain the Total Quality Management theory. Explain the ISO:9001:2008 Standards and why an organisation may choose to adopt these standards. Describe the Six Sigma methodology and its relationship to quality assurance. Describe the cost benefit analysis and its role in quality assurance. Describe the use of cause-and-effect diagrams for quality control. Describe the purpose of a Quality Management Plan and how it is used as a project tool. Outline the key role and at least four responsibilities of a project manager in relation to quality. Explain the use of the Plan Do Check Act cycle as a continuous improvement method and each of the steps. Explain the concept of benchmarking as a continuous improvement tool. Explain two benefits of brainstorming as a continuous improvement tool. Assessment 1: Written Questions – Results SheetStudent’s name:Student ID:Assessor’s name:Unit of competency:BSBPMG513 Manage project quality QuestionResponseCommentSatisfactoryNot Satisfactory12345678910 Feedback to student:Student’s overall performance is:☐ Satisfactory☐ Not SatisfactoryIs re-assessment required?☐ Yes☐ NoAssessor’s signature:Date: Assessment Event 2 – Project quality management plan project Task summary In the role of Project Officer of a fictitious company, Native Bush Spices, you are required to determine the quality requirements for a project to develop a web site. You are then to develop a quality management plan. This assessment is to be completed in the simulated work environment in the RTO. Required Computer with Microsoft Office and access to the Internet.Briefing Report TemplateProject Management Policy and ProceduresProject Quality Management Plan TemplateSpace for a meetingRoleplay participants (assessor and one other student) Timing Your assessor will advise you of the due date of these submissions. Submit Email to your assessor with your briefing report attachedEmail to your assessor with your draft project quality management plan attachedEmail to your assessor with your updated project quality management plan attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment Assessment Task 2 Instructions Carefully read the following: Native Bush Spices Australia is based in Coffs Harbour, NSW. The business was established in 2010 to cater for a demand for Australian native food products. The company has organic certification. The company manufactures and retails a range of organic, Australian native foods including: Native herbs and spicesNative herbal teasNative fruit jams and conserves. Currently the business is selling its products through a number of small supermarkets and health stores throughout Australia. The company also has a very basic website that includes four pages: home, about us, products and contact details. The company’s overall business objectives for the next three years are to increase sales and create brand awareness, develop a broader product range, as well as expand into overseas markets, most likely Hong Kong, Japan and Singapore. The company’s target customers are those that enjoy gourmet foods. The age range of Australian consumers buying products is between 35 and 65. Most consumers are health conscious, care about protecting the environment and have an average annual income of $80,000. The company currently employs the following staff in its head office: CEO, Operations Manager, Marketing Coordinator, Customer Service Officer and two administration staff. Ten staff are employed in the factory making and distributing the products. To date the company has been utilising a basic web site, and it has been decided to replace it completely. As the Project Officer, you have been asked by the Operations Manager to coordinate a project to develop a new website. As the new website is seen as a critical part of the company’s expansion strategy, the CEO has stressed the importance of project quality and has tasked you to manage quality within this project through determining quality requirements and then implementing quality processes. The CEO has advised of a strict budget of $11,000 for this project, with no variances allowable. The budget is based on estimated costs. A key aim is that customers are attracted to the web site and find it easy to use. Timing is also an issue, as the web site should be ready by October to be ready for the Christmas season: assume that it is currently June. The company has established procedures for project management, and these are documented in the Project Management Policy and Procedures. Complete the following activities: Determine quality requirements Review Native Bush Spices Australia Project Management Policy and Procedures, as well as the case study information. Based on the information provided, and your knowledge of required quality objectives and standards, you are required to develop a short briefing report for the CEO. Your briefing report should give an outline of the project and your recommendations regarding quality objectives for the projects. You should identify at least 10 relevant quality standards for this project. Use the Briefing Report Template to develop your report. Send an email to the CEO (your assessor) The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and ask for their input. Attach your briefing report to the email. The CEO (your assessor) will respond to you with feedback, which you will be expected to incorporate into the project quality management plan you develop as per the next activity. Determine quality requirements Develop a draft project quality management plan using the Project Quality Management Plan Template. Use the internet to research project quality plans that could be appropriate for the case study scenario. You should also use the information in your briefing report and the feedback from your assessor to inform the plan. The Quality Management Plan you develop for your project should, as a minimum, include: Purpose of the quality management planQuality objectivesQuality standardsQuality metricsQuality assurance and control mechanismsQuality roles and responsibilitiesQuality methods, techniques and tools to resolve quality issuesPlan for reporting quality control and assurance problems to ensure quality issues are resolved. Print out a copy of this document to take to the project team meeting with you. Send an email to the CEO (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment, and ask for a meeting to discuss it with the Project Team. Attach your draft quality management plan to the email. Meet with the project team Participate in a meeting with the project team to discuss and negotiate the Project Quality Management Plan. Explain all of the information in the Project Quality Management Plan, providing a clear rationale for each aspect of the to gain support for it from the team members. During the meeting, you will need to demonstrate effective communication skills including: Asking questions to identify required informationUsing non-verbal communication to assist with understandingResponding to questions as requiredUsing active listening techniques to confirm information Take notes at the meeting, as you will be required to use to include the input from team members. Finalise project quality management plan Based on your discussion with the project team, finalise your project quality management plan, using any feedback you received during the meeting. Ensure that all of the agreed quality requirements are included in your Project Management Plan. Maintain a quality management system As set out in the organisation’s Project Management Policy and Procedures, you are required to maintain a quality management system to ensure that quality processes are maintained. Set up a Folder and filing system so that all the project data can be stored. Take a screen shot of your folder and files. Ensure that you have an overall folder for your work, as well as sub folders if necessary. All of the documents that you have submitted for this assessment task should be correctly named and filed. Folders must be logical and well-organised, and you will be assessed on this. The screen shot should show all the folders and documents. Send an email to the CEO (your assessor) The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment, and ask for their input. Attach your Project Quality Management Plan and your screen shot to the email. ASSESSMENT 2: Project quality management plan projectStudent’s name:Student ID:Assessor’s name:Unit of competency:BSBPMG513 Manage project quality Did the student satisfactorily:YesNoCommentsDetermine quality objectives and standards for the project through review of case study information and project management policy and procedures?Determine quality objectives and standards for the project through input from CEO?Develop a quality management plan that includes: Purpose of the quality management plan Quality objectives Quality standards Quality metrics Quality assurance and control activities Quality roles and responsibilities Quality methods, techniques and tools to resolve quality issues Plan for reporting quality control and assurance problems to ensure quality issues are resolved.Identify quality management methods, techniques and tools to resolve quality issues and document in Project Quality Management Plan?Distribute, discuss and support quality requirements with project team and stakeholdersUpdate Project Management Plan to include quality requirements in the project management plan?In the team meeting, outline the Project Quality Management plan and seek feedback?During the meeting, demonstrate effective communication skills including: Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding?Following the meeting, update their project quality management plan to include input from the team?Feedback to student:Student’s overall performance is:☐ Satisfactory☐ Not SatisfactoryIs re-assessment required?☐ Yes☐ NoAssessor’s signature:Date: assessment 3: Quality processes project Task summary In this assessment task, you will implement quality processes by undertaking a quality assurance audit of project processes. You will also assess the quality control of the project and product output according to the quality standards documented in the quality management plan. This assessment is to be completed in the simulated work environment in the RTO. Required Computer with Microsoft Office and internet accessProject Management Plan SummaryProject ScheduleProject Finances ReportQuality Management Plan developed in Assessment Task 2Interim Project Status ReportWeb site developer reportQuality Assurance Audit Report TemplateProject Change Request Form Timing Your assessor will advise you of the due date of these submissions. Submit Email to assessor with your Quality Assurance Audit Report attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Task 3 Instructions Complete the following activities: Undertake a quality assurance audit You are required to implement quality process by undertaking a quality assurance audit and assessing the quality control of the project according to the quality standards in the project quality management plan. Review the information provided to you including: Project Management Plan SummaryProject ScheduleProject Finances ReportInterim Project Status ReportWeb site developer Report Then develop a short report on the implementation of project quality processes that addresses the following: Assessment of the extent to which the project processes to date meet the quality management plan developed.Assessment of the extent to which the web site is meeting the quality specifications documented in the quality management plan.Identify causes of variance to quality metrics and action to be taken to address recommendations. Use Quality Assurance Audit Report Template to guide your work. File your report in the relevant sub-folder you created in Assessment Task 2. Send an email to the Project Team The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment, and seek their feedback. Attach your quality assurance audit report to the email. ASSESSMENT 3: Quality processes projectStudent’s name:Student ID:Assessor’s name:Unit of competency:BSBPMG513 Manage project quality Did the student satisfactorily:YesNoCommentsUndertake quality assurance audit of project processes as documented in the ProjectQuality Management Plan?Assess quality control of project and product output according to agreed quality specifications (standards and metrics) as documented in the ProjectQuality Management Plan?Identify quality metrics variances and causes and undertake remedial action?Maintain a quality management system to enable accurate and timely recording of quality audit dataReview processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvementReview project outcomes against performance requirements to determine the effectiveness of quality-management processes and proceduresIdentify and document lessons learned and recommended improvements?Feedback to student:Student’s overall performance is:☐ Satisfactory☐ Not SatisfactoryIs re-assessment required?☐ Yes☐ NoAssessor’s signature:Date: Assessment Task 4: Project quality management evaluation Task summary In this assessment task, you will review project outcomes against quality objectives, standards and metrics in order to evaluate and report on the effectiveness of quality management processes and procedures. You will also write a report to be sent to the company’s CEO. This assessment is to be completed in the simulated work environment in the RTO. Required Computer with Microsoft OfficeAccess to the internet for researchProject Status Reports (Interim and Final)Project Quality Evaluation Report Template Timing Your assessor will advise you of the due date of these submissions. Submit Email to the assessor with your project quality evaluation report attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Task 4 Instructions Complete the following activities: Write a project quality management evaluation report. Review the interim and final project status reports for the project and assess the outcomes with regards to quality. Write an evaluation report on the effectiveness of the quality processes and procedures that includes: Performance against all agreed quality objectivesPerformance against agreed quality standards Your report should also outline lessons learned, as well as recommendations for the future. The report should be about 1 – 2 pages long. Send an email to the CEO (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment, pointing out that the report has been written and sent as part of the communication items set out in the Project Management Plan. Attach your project management evaluation report to the email. ASSESSMENT 4: Project quality management evaluationStudent’s name:Student ID:Assessor’s name:Unit of competency:BSBPMG513 Manage project quality Did the student satisfactorily:YesNoCommentsReview schedule performance records to determine effectiveness of quality management processes and procedures?Identify and document lesson learned for quality management and recommend improvements?Feedback to student:Student’s overall performance is:☐ Satisfactory☐ Not SatisfactoryIs re-assessment required?☐ Yes☐ NoAssessor’s signature:Date: Appendix Briefing Report TemplateFinal Project Status ReportInterim Project Status ReportProject Change Request FormProject Evaluation Report TemplateProject Finances ReportProject Management Plan SummaryProject Management Policy and ProceduresProject ScheduleQuality Assurance Audit Report TemplateQuality Management Plan TemplateWebsite developer report

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER

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