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BSBSUS401-Implement and monitor environmentally sustainable work practices This Student ANSWER Booklet includes all your tasks for assessment of BSBSUS401 Implement and monitor environmentally sustainable work practices. About your assessments This unit requires that you complete 3 assessment tasks. You must complete all tasks to achieve competency for this unit. Assessment TaskAbout this taskAssessment Task 1: Case studyFor this task you are required to answer the case study questions to demonstrate your knowledge of implementing and monitoring sustainable work practices.Assessment Task 2: PresentationThere are two parts to this task: Part A – You are required to review a case study and prepare to present an information session. Part B – You are required to present your information session.Assessment Task 3: ProjectFor this task you are required to implement and monitor environmental practices. Assessment Task 1: Case study Task summary For this task you are required to answer the case study questions to demonstrate your knowledge of implementing and monitoring sustainable work practices. Resources and equipment required to complete this task: Access to textbooks and other learning materials.Access to a computer, printer, Internet and email software (if required)Waste Management Policy (provided by your assessor)Environmentally Sustainable Work Practices Policy (provided by your assessor)Sustainable Compliance Assessment Procedure (provided by your assessor) When and where is this task to be completed? This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).Your assessor will provide you with the due date for this assessment. What happens if I get something wrong? If your assessor marks any of your answers as incorrect, they will make arrangements with you about resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that were answered incorrectly. Your assessor will give you a due date by which this must be provided. Written answer question guidance The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example, ‘Describe three strategies…’. Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or features. Generally, you are expected to write a response of two or three sentences in length.Explain – when a question asks you to ‘explain’, you will need to make clear how or why something happened or the way it is. Generally, you are expected to write a response of two or three sentences in length.Identify – when a question asks you to ‘identify’, you will need to briefly describe the required information. Generally, you are expected to write a response of two or three sentences in length.List – when a question asks you to ‘list’, this means you will need to briefly state information in a list format, often with a specific number of items indicated.Outline – when a question asks you to ‘outline’, this means giving only the main points. Generally, you are expected to write a response of two or three sentences in length. Student instructions for Task 1 Read the case study below and use the three documents supplied to you by your assessor to answer all questions correctly.You must answer the questions by typing your answers in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy. The Best Bite Cafe You are the owner of the Best Bite Café, a burger restaurant located in the trendy, inner city suburbs of Melbourne. You have always had the vision of creating an ethical and sustainable business that provided a warm and welcoming environment to all. The Café seats 30 people in the dining room and has a small, fully equipped commercial kitchen at the back. Being a small local business it primarily targets locals, however the range of customers varies greatly across different age groups. The Best Bite tries to cater for all customer desires and needs and sources its products based on locality and seasonality. You are always looking for new and innovative ways to improve on the café’s sustainability practices and have recently signed up to a voluntary program for environmental sustainability and resource efficiency. The first step of the program requires you to investigate current resource usage and conduct research on relevant regulatory requirements. While conducting your research you found the following information: Best Bite Café is running its business for last 10 years. They are serving at least 100 customers every day. Morning is the busiest period of day followed by a reduced activity time around noon. At evenings, it gets busy again. It is situated just beside a large milk processing plant named Farmdale Dairy Products. Best Bite has employed 5 persons for daily operation – one Chef, one coffee maker, one customer attendant, one cashier and a cleaner (part time). Best Bite Café has a 10-year old Coffee Machine. The machine runs 4 hours per day for all 90 days of a quarter. It needs 1200 watts of electricity to run for 1 hour. Quarterly Electricity bill shows that the cost of 1000watts/hour is $0.28 Best Bite sells 5,500 cups of coffee per quarter. They sell it in paper cups. Each paper cup costs $0.10. Best Bite follows its own Waste Management Policy. It puts all waste – paper cups, used coffee grounds, etc – into one bin and empties the bin in nearby public dustbin every morning. Best Bite sells 40 sandwiches every day on an average. It orders and receives 50 sandwiches on a daily basis. Thus 10 sandwiches remain unsold with an expiry date within 3 days. Analysis of work process shows Best Bite purchases milk online with a delivery period of 2 days. Though they order milk keeping sufficient amount in hand, sometimes the delivery period goes to 3-4 days. The price of the milk is not below the market rate. The online company does not charge any fee for delivery. Their van delivers the milk every time from their depot which is 15 km away from Best Bite. The van uses 10 litres of fuel per 100 km and emits 10 gm of CO2 / km. Best Bite uses ‘virgin’ paper towels (non-recycled). It purchases in bulk quantity at $3/roll. Usually they need 100 rolls quarterly. While conducting your research you also identified a number of legislative requirements that were new to you and thought it necessary to review the café’s current policies and procedures to ensure these compliance requirements are being met. You also think it will be beneficial for all staff to participate in this program and have arranged an information session to discuss the topic further. Before attending the session, you decided to gather and document information on current resource usage to demonstrate the influence each member has on sustainable work practices. Question 1 List one piece of legislation, one regulation and one code of practice that relate to environmental issues in this workplace. Explain the compliance requirements of each and how they can be used to identify sustainability improvements? Answer: Question 2: Obtain a copy of the following procedure from your assessor: Sustainable Compliance Assessment Procedure. Review your compliance responsibilities as the business owner. Research and document areas in which the café’s Sustainable Compliance Assessment Procedure could be improved. List at least five things to be added into the policy. Answer: Obtain a copy of the following internal policy from your assessor: Waste Management Policy Review the policy and identify five areas where The Best Bite Café can improve their practices. To complete this task, you must conduct research on current systems for resource efficiency by reviewing current industry publications, journals, or associations’ code of conduct. You must reference the sources of information. Answer: Question 3 List two approaches you could apply in the workplace to assess compliance work practices. Answer: List four examples of common environmental and resources sustainable issues for cafés and restaurants. Also provide their benchmarks you like to achieve in your organisation. Answer: Question 4 Review the following sources (or any other source you feel appropriate) and collect information that can be shared with your work group (at The Best Bite Café) on positive sustainable practices: Australian conservation foundation https://www.acf.org.au/Climate friendly http://www.climatefriendly.com/business-sustainabilityDepartment of climate change https://www.environment.gov.au/climate-changeSustainable Business Australia http://www.sba.asn.au/sba/Eco office http://www.ecooffice.com.au/ Summarise key pieces of this information here. Remember to list your sources. Answer: What would be the best way to share this information to your work group? Provide rationale behind choosing the option you chose. Also explain why and how you have chosen the members of your work group. Answer: Question 5 Describe how you could measure and document current resource usage for the following at The Best Bite Cafe: PaperEnergy such as electricity usage by Coffee machineCupTransportation A minimum of one example for each item is required expressed in $ terms. Answer: Question 6 Describe three examples of alternative purchasing approaches you could use and how they can contribute to sustainable work practices and environmental issues. Answer: Question 7 List four stakeholders you could seek input from when setting efficiency targets. For each example provide the type of input they may provide, based on their roles (played by your assessor). Provide responses in line with answers of Questions 1-6. The Best Bite Café continued… After conducting research and consulting with relevant people you have developed a plan of action. You are now ready to implement your changes. Having seen a number of systems fail due to the way they were introduced and implemented in the past you decided to evaluate this process. As part of your implementation plan, you have decided to provide an ongoing monitoring program and evaluation process Answer: QUESTION 8 Now that you have identified the current resource usage and set efficiency targets, research at least 2 alternative strategies, techniques and tools to improve the resource usage and achieve those targets. Answer: Question 9 Select the best option from the options you researched in Question 8 using costing strategies that fully utilise environmental assets. Answer: Question 10 Anticipating some resistance from your colleagues on implementation of new tools or strategy, describe the change management techniques you will apply. Why do you think that these techniques will be successful? Answer: Question 11 You are going to implement the new techniques and strategies in the café. Before implementation, develop a Continuous Improvement policy & procedure and necessary forms (e.g continuous improvement register). The policy will cover issues relevant to supply chainprocurement & purchasingquality assurancecollecting suggestions & approval process of recommendation; in relation to environmental & sustainability improvements. Write at least a 150 word-document for the policy. The procedure should cover how you will apply the policy and communicate with work group. Answer: Submission requirements for Task 1:  Your answers to each question. Assessment Task 2: PRESENTATION Task summary There are two parts to this task: Part A – You are required to review a case study and prepare to present an information session. Consult and communicate with relevant stakeholders to seek input and encourage engagement with developing and implementing sustainability improvements.Part B – You are required to present your information session. Please note, you must complete Assessment Task 1 before you attempt this task. Resources and equipment required to complete this task: Computer with Microsoft Office or a similar program.Presentation media (data projector and screen etc.)Meeting room (provided by your assessor)Work group members (role played by class members) When and where is this task to be completed? Part A may be done in your own time as homework or you may be given time to do this task in class (where applicable).Part B will be done in the classroom (simulated workplace).Your assessor will provide you with the due date for this assessment. What happens if I get something wrong? Part A: If your assessor identifies that you have completed any part of this task incorrectly and/or have not submitted all items required, you will be given feedback and a date for resubmission. Your assessor will provide you with guidance as to what needs to be resubmitted and how.Part B: If you do not correctly or adequately demonstrate the skills and knowledge required of this task, then you will be given feedback. Depending on the level of your performance and the types of areas in which you did not show competence, your assessor may request you to: Redo the task during the same observation session once they you have considered the feedbackUndertake further learning and redo the task at a later date – in this case provide the student with a new date for observation. Part-A – Prepare your presentation Using the research, you conducted in Assessment Task 1, and in the role of the owner of The Best Bite Café, you are required to prepare for an information session and develop material to present to your staff. The information session is to inform staff on current issues and discuss potential improvements to work practices. The presentation that you develop must include: Sources of legislative, regulatory, industry information and Best Bite’s own proceduresEmployee’s legal and organisational obligationsFew examples of common environmental & sustainability issues within the industry & examples of benchmarks for Best Bite.The issues you have identified & resources usage.The solutions you researchedThe solution you considered as most efficient and why for each issue identifiedThe continuous improvement procedure you developedHow each of the employees CAN use the continuous improvement procedure for feedback and suggestions and report on outcomes You will be required to submit the presentation material to your assessor. [All students will submit the presentation slides to assessor and only then the actual presentation sessions will start. Students are not allowed to amend their presentation slides after watching another student’s presentation] Write a draft of an email to the assessor using appropriate conventions in regard to this presentation. Proved a summary of content in the body of email and then attach the presentation. Part-B – Perform your Presentation For this task you must present your information to the work group to improve environmental practices. Your assessor will observe you as you conduct your presentation. (Your Power Point Presentation MUST be your own and related to Best Bite Café and NOT a generic PPT downloaded from the internet.) You must refer to all information listed in Part A. During your presentation you must demonstrate your ability to: (Ask questions- write down some questions which you can ask your colleagues) Interact team members (e.g. are you asking questions to the audience? Are you answering their queries?)Encourage the audience to generate ideas and solutions (e.g. ask for their opinion on the solutions you have developed)Seek advice on identification of possible areas of improved practice & resource efficiencyAct upon a valid recommendation (it may come from assessor as well, after the presentation)Promote environmentally friendly practices to encourage ownership (e.g. what kind of rewards employee will get for good practice) During the observation, your assessor will be looking to see that you can: Present the information in a clear and structured manner Use language appropriate to your audience Use active listening and questioning techniques. Submission requirements for Task 2: Part A – Copy of preparations such as PowerPoints or handouts.  Part B – You do not need to submit anything for this part of the task. (You have to submit your probable questions as you are not actually presenting the PPT) Assessment Task 3: Project Task summary For this task you are required to implement and monitor environmental practices. Resources and equipment required to complete this task: Computer with Microsoft office or a similar programAction plan template (provided in this workbook)Access to a simulated workplace environment (commercial training kitchen). When and where is this task to be completed? This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).Your assessor will provide you with the due date for this assessment. What happens if I get something wrong? If your assessor identifies that you have completed any part of this task incorrectly and/or have not submitted all items required, you will be given feedback and a date for resubmission. Your assessor will provide you with guidance as to what needs to be resubmitted and how. Student instructions for Task 3 You have implemented the techniques and strategies you have recommended in Task 1. 90 days have passed. The plans regarding coffee machine’s electricity usage, cups, waste management, milk delivery, paper towel are properly carried out. Calculate the total cost using the costing technique. Write a draft of an email communicating the outcome to the assessor. Summarize how the efficiency targets are met in the body of email. Also, submit a monitoring tool on how you are going to follow up on these issues and keep things on track. After receiving the above-mentioned report, the assessor will give you new efficiency targets for the issues you worked with. The targets may in in $$ terms or time-bound (e.g. reduce the electricity cost by 10%). Write down these targets (Reduce 10% from all usage/cost) and research on strategy options. You must document proofs of these research Evaluate all strategies, select the best one and write the rationale behind its selection. Write the Improvement Plan for new targets (10% reduction) using the below format.Write a draft email to all employees regarding the new targets and their responsibilities to achieve them. Also inform them about how the plan will be monitored and how they will be rewarded. Submission requirements for Task 3:  Copy of the completed plan. Monitoring tool. Copy of the evaluation checklist. Copy of reporting document. Improvement planObjective:Efficiency TargetsTimeframeResources and tools sourcedResponsibilityMonitoring frequency and evaluation techniquesCosting DetailsRisk assessment and contingencies:

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER

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