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CHCDIV003 Student Assessment Task Two: Case Studies Assessment Cover Sheet This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet. Qualification TitleCHC52015 Diploma of Community ServicesUnit CodeCHCDIV003Unit TitleManage and promote diversity.Student NameStudent IDStudent EmailAssessor NameCampus☐ Melbourne ☐ Sydney ☐ PerthDue DateWeek 7Submission DateAssessment TaskTask Two – Case – Studies Student Agreement: By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular: The work submitted is my own and does not contain another person’s material represented in my work.I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor.I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.I will not allow other students to access or copy in whole or any part of my assessment work.I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. Student Declaration: I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements. Student SignatureDate Assessment Task 2: Case Studies Student Assessment Instructions This Case Study may require you to work in groups/alone (The assessor will provide details of the group format).You need access to the project instructions to complete this task. As this is an open-book task, you may also access a learner guide, the internet and/or other resources.You must satisfactorily complete all sections of the assessment and submit these to your assessor. Ask your assessor to clarify any aspect you are unsure about in this assessment task.You may be asked to explain your responses if the assessor needs any clarification. Required Resources You will need to have access to relevant legislation, standards and codes, industry practices and student book resources. Evidence You must submit the completed assessment cover sheet and your assessment by online submission within the allocated time.Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted. When and where will this assessment take place? This assessment may be undertaken in a simulated environment/in a classroom/at home – to be discussed with the assessor.Your assessor will provide you with the due date, which can be recorded in the assessment plan.Your assessor may also specify the length of time allowed and the expected word count, if applicable. What if the assessment is not suitable? If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor. What happens if your answers are not satisfactory? If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.In most cases, you will be allowed a maximum of three attempts.If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information. Case Study Instructions Read the scenarios and answer the questions below for each of the scenarios. No.The student’s assessment shows evidence of the following:1Section 1 – Scenario 1Lincoln works at an aged care facility that has residents from a wide range of different backgrounds, with many speaking English as their second language. A new manager, Isabelle, arrives and lets staff know she is keen to improve all aspects of the resident’s care and lifestyle during their time at the facility. She is met with resistance from staff as they feel they are already performing at the best of their ability. Isabelle observes the staff and finds they are all hard working and enthusiastic about their jobs. She has a number of informal discussions with the residents as to what would make their stay more pleasant and enjoyable. The most common responses were dissatisfaction with the food and a difficulty in communicating exactly what they want in English. When Isabelle inspects the kitchen, she finds the food to be of high standard, but due cost cutting and an attempt to improve efficiencies, they only make five different types of meals and serve them on rotation. She asks the kitchen staff if it would be possible to triple the variety of meals and still maintain the same level of quality, without an increase in costs. Isabelle wants to find out more about her staff, so she gets them to fill in a survey of their talents and backgrounds, and how this effects their interactions with residents. She discovers no one is bilingual and that there are occasional communication breakdowns, causing friction between staff and residents.Required EvidenceQ1What percentage of staff have the ability to speak a language other than English, and how does Isabelle know this?AnswerResultSatisfactory ☐ Not Satisfactory ☐Q2What are two methods of qualitative data collection Isabelle used to determine the areas where the business could be improved?AnswerResultSatisfactory ☐ Not Satisfactory ☐Q3Isabelle hires some bilingual staff and puts a sign at reception, so when potential new residents arrive, they can see what languages staff are fluent in. How might this improve the business?AnswerResultSatisfactory ☐ Not Satisfactory ☐Q4If the residents at the aged care facility were able to communicate with a member of staff in their natural language, rather than English, how might that improve their lifestyle?AnswerResultSatisfactory ☐ Not Satisfactory ☐2Section 2 – Scenario 2Susan works in the office of a community health centre and has been on maternity leave twice. Her manager, Jason, sees maternity as an unfair burden on the employer in the workplace. Fearing Susan will take maternity leave a third time, Jason promotes far less qualified and experienced people over her and singles Susan out to work overtime, which he knows makes her life very difficult. He hopes these actions will cause her to leave. Susan decides she has had enough of Jason’s behaviour and wants the matter resolved in court. She consults a lawyer and is made aware of how her rights have been violated.Required EvidenceQ1Jason feels when he promoted less experienced men instead of Susan he was not being discriminatory because Susan was probably going to go on maternity leave again, whereas a man would not. He feels he was only doing it to keep the organisation running smoothly. What law is Jason breaking and why?AnswerResultSatisfactory ☐ Not Satisfactory ☐Q2Was the best person promoted for the job when all things are taken into consideration? If not, what legislation covers this and how?AnswerResultSatisfactory ☐ Not Satisfactory ☐Q3Under human right legislation what right has been infringed in this case?AnswerResultSatisfactory ☐ Not Satisfactory ☐Q4Jason feels that his position on this is valid, as maternity leave places an unfair burden on the employer. Why is he wrong?AnswerResultSatisfactory ☐ Not Satisfactory ☐3Section 3 – Scenario 3Felicity took over her parent’s disability care centre, which they had run as a family business for many years. Many of the employees have been there for years and had the attitude of ‘It is our way or the highway’. Many of the residents are unhappy and feel that they are undervalued and that their rights are not being met.Required EvidenceQ1List some professional development programs that Felicity should instigate with her employees to foster diversity.AnswerResultSatisfactory ☐ Not Satisfactory ☐Q2One of the objectives of the diversity policy is to treat everyone with respect and dignity. List ways for dealing with different beliefs or value systems that Felicity could incorporate into her diversity strategy.AnswerResultSatisfactory ☐ Not Satisfactory ☐4Section 4 – Scenario 4The aged care facility has a bus which takes the residents to the town centre for lunch each day. A new driver has been using indirect communication when he says, ‘Keep an eye on the time, as the bus leaves around 1.00 pm.’ This has meant people do not regard 1.00 pm as a firm time and people arrive back at the bus 1.30 pmRequired EvidenceQ1How can the bus driver rephrase his statement, and use direct communication to ensure everyone arrives back on time?AnswerResultSatisfactory ☐ Not Satisfactory ☐Q2Rather than simply assume everyone knows what time the bus leaves, how can the bus driver use direct communication to ensure all the passengers on the bus know what time to return?AnswerResultSatisfactory ☐ Not Satisfactory ☐Q3The driver’s supervisor suggests using a communication board mounted at the front of the bus. What could the driver put on the board to ensure that they do not sit around waiting for people to return?AnswerResultSatisfactory ☐ Not Satisfactory ☐ S=Satisfactory NS=Not Satisfactory Assessor NameAssessor Signature Student NameStudent Signature


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