INSS 640 Chapter 3 Individual AssignmentDue by 11:59PM on Sunday, March 14, 2021Instructions:Complete your assignment using Microsoft Word, submit your completed document in thedesignated drop box in the Assignments & Tests folder on Blackboard. You may use thetextbook, PowerPoint slides, study guides, as well as the additional resources onBlackboard and your own research to answer the questions. You must create thediagrams, you may use any application to create your diagrams, but you should notsubmit templates for the diagrams. No credit will be given for submissions deemed to becopied from another source, including copying/sharing classmates’ submissions.Guidance for successful submissions:1. Clear and accurate answers; insightful, specific.2. Answers address the questions clearly and fully, showing higher level analysis andsynthesis of concepts and uses course vocabulary.3. All facts are accurate and relate back to the answer. If material/sources other than thetext is used, student provided adequate and appropriate citations throughoutassignment.4. Works cited are formatted in the correct APA style.5. Use of correct grammar, spelling, and punctuation; well organized; one idea followsanother in a logical sequence with clear transitions; questions stated before answers;format easy to navigate.Source: Grading Rubric for Written Assignments -From Blackboard Inc. Website: KarenLynden is a Business Instructor, at the Rowan-Cabarrus Community College, whosecourse won an Exemplary Course Program award.Part I. Consulting Opportunities3.1 – The Sweetest Sound I’ve Ever Sipped (page 50)3.3 – We’re off to See the Wizards (page 66)3.4 – Food for Thought (page 71)Part II. Problems (pages 95-96)(Problem 1)Williwonk’s Chocolates of St. Louis makes an assortment of chocolate candy andcandy novelties. The company has six in-city stores, five stores in major metropolitanairports, and a small mail order branch. Williwonk’s has a small, computerizedinformation system that tracks inventory in its plant, helps schedule production, andso on, but this system is not tied directly into any of its retail outlets. The mail ordersystem is handled manually, and any emailed order forms received through thewebsite are answered via email by clerical personnel, with orders being forwarded tothe appropriate department.Recently, several Williwonk’s stores experienced a rash of complaints from mail ordercustomers that the candy was spoiled upon arrival, that it did not come whenpromised, or that it never arrived; the company also received several letterscomplaining that candy in various airports tasted stale. Williwonk’s has been selling anew, low-carb, dietetic form of chocolate made with sugar-free, artificial sweetener.Sales have been brisk, but there have been problems shipping the wrong type ofchocolate to an address with a diabetic person. There were a number of complaintsand Williwonk’s sent a number of free boxes of chocolate to ease the situation.Management would like to sell products online but only has a basic website withinformation about the company and an order form that can be downloaded, printed,filled out by the customer, and returned via email. Web ordering does not exist. Oneof the senior executives would like to sell customized chocolates with the name of aperson on each piece. Although the production area has assured management thatthis could be easily done, there is no method to order customized chocolates.Another senior executive has mentioned that Williwonk’s has partnered with severalEuropean chocolate manufacturers and will be importing chocolate from a variety ofcountries. At present, this must be done over the phone, with email, or by mail. Theexecutive wants an internal website that will enable employees to order directly fromthe partner companies. All this has led a number of managers to request trendanalysis. Too much inventory results in stale chocolate, whereas at other times thereis a shortage of a certain kind of chocolate.Seasonal and holiday variation trends would help Williwonk’s maintain an adequateinventory. The inventory control manager has insisted that all changes must beimplemented before the next holiday season. “The time for this to be complete is anabsolute due date,” remarked Candy, a senior manager. “Make sure that everythingworks perfectly before the site goes public,” she continued, “I don’t want anycustomers receiving the wrong orders!” In addition, the order processing manager hasmentioned that the system must be secure.You had been working for two weeks with Williwonk’s on some minor modificationsfor its inventory information system when you overheard two managers discussingthese occurrences. List the possible opportunities or problems among them that mightlend themselves to systems projects.(Problem 2)Where is most of the feedback on problems with Williwonk’s products coming from inProblem 1? How reliable are the sources? Explain in a paragraph.(Problem 3)After getting to know them better, you have approached Williwonk’s managementpeople with your ideas on possible systems improvements that could address someof the problems or opportunities given in Problem 1.a. In two paragraphs, provide your suggestions for systems projects. Make anyrealistic assumptions necessary.b. Are there any problems or opportunities discussed in Problem 1 that are notsuitable? Explain your response.(Problem 4)Create a problem definition for the Williwonk’s, as described in Problem 1. Estimate theweights of importance. Include at least one requirement and one constraint.(Problem 7)SoftWear Silhouettes is a rapidly growing mail-order house specializing in all-cottonclothing. Management would like to expand sales to the Web with the creation of anecommerce site. The company has two full-time system analysts and one programmer.Company offices are located in a small, isolated New England town, and the employeeswho handle the traditional mail-order business have little computer training.a. Considering the company’s situation, draw up a list of software attributes thatSoftWear Silhouettes should emphasize in its choice of software to create a websiteand integrate the mail-order business with business from the website.b. Would you recommend COTS software, custom software, or outsourcing to a SaaS?State your choice and defend it in a paragraph.c. List the variables that contributed to your response in part b.
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