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BSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Student Assessment TasksBSBRSK401 Identify risk and apply risk managementprocessesStudent Name:Student Number:BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 2Table of ContentsTable of Contents 2Assessment Information 3Assessment Instructions 4Student Assessment Agreement 5Assessment Task 1: Written Questions 6Assessment Task 1 Instructions 8Assessment Task 1 Checklist 10Assessment Task 2: Risk identification and analysis project 11Assessment Task 2 Instructions 12Assessment Task 2 Checklist 15Assessment Task 3: Risk treatment implementation and evaluation project 16Assessment Task 3 Instructions 17Assessment Task 3 Checklist 20BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 3Assessment InformationThe assessment tasks for BSBRSK401 Identify risk and apply risk management processes are includedin this Student Assessment Tasks booklet and outlined in the assessment plan below.To be assessed as competent for this unit, the student must complete all of the assessment taskssatisfactorily.Assessment Plan Assessment TaskOverview1. Written questionsStudents must correctly answer all questions.2. Risk identification and treatmentprojectStudents must identify and evaluate risks relevant to a workarea for a case study organisation.3. Risk treatment implementation andevaluation projectStudents must implement risk controls, as well as monitor andreview the effectiveness of risk treatments. Assessment PreparationPlease read through this assessment thoroughly before beginning any tasks. Ask your assessor forclarification if you have any questions at all.When you have read and understood this unit’s assessment tasks, print out the Student AssessmentAgreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.Assessment appealsIf you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’sassessment appeals process.Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or have other appropriate grounds for an appeal.Additional ResourcesThe following resources will be given to you before you begin each Assessment Task.Assessment Task 2 Risk Management Policy and Procedures Risk Register Risk Identification Report TemplateAssessment Task 3 Training Survey ResultsBSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 4Assessment InstructionsEach assessment task in this booklet consists of the following:Assessment Task Cover SheetThis must be filled out, signed and submitted together with your assessment responses.If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submitthe file.The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which willbe satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, yourassessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Yourassessor will also discuss this verbally with you and provide advice on re-assessment opportunities as peryour RTO’s re-assessment policy.Depending on the task, this may include resubmitting incorrect answers to questions (such as short answer questions and case studies) resubmitting part or all of a project, depending on how the error impacts on the total outcome ofthe task redoing a role play after being provided with appropriate feedback about your performance being observed a second (or third time) undertaking any tasks/activities that were notsatisfactorily completed the first time, after being provided with appropriate feedback.Assessment Task InformationThis gives you: a summary of the assessment task information on the resources to be used submission requirements re-submission opportunities if requiredAssessment Task InstructionsThese give questions to answer or tasks which are to be completed.Your answers need to be typed up using software as indicated in the Assessment Task Instructions.Copy and paste each task’s instructions into a new document and use this as the basis for your assessmenttask submission. Include this document’s header and footer.If you are submitting electronically, give the document a file name that includes the unit identificationnumber, the task number, your name and the date.ChecklistThis will be used by your assessor to mark your assessment. Read through this as part of your preparationbefore beginning the assessment task. It will give you a good idea of what your assessor will be looking forwhen marking your responses.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 5Student Assessment AgreementMake sure you read through the assessments in this booklet before you fill out and sign the agreementbelow.If there is anything that you are unsure of, consult your assessor prior to signing this agreement. Have you read the assessment requirements for this unit?Do you understand the requirements of the assessments for this unit?Do you agree to the way in which you are being assessed?Do you have any specific needs that should be considered?If so, explain these in the space below. Yes Yes Yes Yes No No No No Do you understand your rights to re-assessment?  Yes  NoDo you understand your right to appeal the decisions made in an assessment?  Yes  No Student nameStudent numberStudent signatureDateAssessor nameAssessor signatureDate BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 6Assessment Task 1: Written QuestionsTask summary This is an open book test. Students need to answer all of the written questions correctly. Answers must be word processed and submit to your assessor.Required Access to textbooks/other learning materials Computer and Microsoft Office Access to the internetTimingThe assessor will advise you of the due date of this submission.Write in the due date below as advised by your assessor:Submit Answers to all questionsAssessment criteriaAll questions must be answered correctly in order for a student to be assessed as having completed thetask satisfactorily.Re-submission opportunitiesStudents will be provided feedback on their performance by their Assessor. The feedback will indicate if youhave satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed your assessor will explain why and provide youwritten feedback along with guidance on what you must undertake to demonstrate satisfactory performance.Re-assessment attempt(s) will be arranged at a later time and date.Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or have other appropriate grounds for an appeal.Students are encouraged to consult with their assessor prior to attempting this task if they do notunderstand any part of this task or if they have any learning issues or needs that may hinder them whenattempting any part of the assessment.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 7Written answer question guidanceThe following written questions use a range of “instructional words” such as “identify” or “explain”, which tellyou how you should answer the question. Use the definitions below to assist you to provide the type ofresponse expected.Note that the following guidance is the minimum level of response required.Analyse – when a question asks you to analyse something, you should do so in in detail, and identifyimportant points and key features. Generally, you are expected to write a response one or two paragraphslong.Compare – when a question asks you to compare something, you will need to show how two or more thingsare similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expectedto write a response one or two paragraphs long.Contrast – when a question asks you to contrast something, you will need to show how two or more thingsare different, ensuring you indicate the relevance or the consequences. Generally, you are expected to writea response one or two paragraphs long.Discuss – when a question asks you to discuss something, you are required to point out important issues orfeatures, and express some form of critical judgement. Generally, you are expected to write a response oneor two paragraphs long.Describe – when a question asks you to describe something, you should state the most noticeable qualitiesor features. Generally, you are expected to write a response two or three sentences long.Evaluate – when a question asks you to evaluate something, you should do so putting forward argumentsfor and against something. Generally, you are expected to write a response one or two paragraphs long.Examine – when a question asks you to examine something, this is similar to “analyse”, where you shouldprovide a detailed response with key points and features and provide critical analysis. Generally, you areexpected to write a response one or two paragraphs long.Explain – when a question asks you to explain something, you should make clear how or why somethinghappened or the way it is. Generally, you are expected to write a response two or three sentences long.Identify – when a question asks you to identify something, this means that you are asked to briefly describethe required information. Generally, you are expected to write a response two or three sentences long.List – when a question asks you to list something, this means that you are asked to briefly state informationin a list format.Outline – when a question asks you to outline something, this means giving only the main points, Generally,you are expected to write a response a few sentences long.Summarise – when a question asks you to summarise something, this means (like “outline”) only giving themain points. Generally, you are expected to write a response a few sentences long.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 8Assessment Task 1 InstructionsProvide answers to all of the questions below:1. Provide a definition of risk as identified in the Australia/New Zealand Standard for RiskManagement (AS/NZS ISO 31000:2009).2. Explain the purpose of Australia/New Zealand Standard for Risk Management (AS/NZS ISO31000:2009) and identify the key principles underlying this risk management standard.3. Outline at least five benefits of risk management.4. Outline three general areas of risk for a business.5. Outline three examples of tools or techniques that could be used to identify risks as part of arisk assessment process.6. Outline three sources of information that can be used to gather information on potential riskswithin the workplace.7. Outline the key organisational policies, procedures or steps involved in a risk managementprocess.8. Explain five options for controlling risk.9. Outline five ways in which an organisation can minimise risk.10. Outline the requirement under WHS legislation to manage risks.11. Outline the purpose of auditing risk within an organisation.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 912. Outline the key elements of AS/NZS ISO 31000:2009 standard.13. Describe the organisation’s auditing requirements in context of risk management.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 10Assessment Task 1 Checklist Student’s name:Did the student provide a sufficient andclear answer that addresses thesuggested answer for the following?CompletedsuccessfullyCommentsYesNoQuestion 1Question 2Question 3Question 4Question 5Question 6Question 7Question 8Question 9Question 10Question 11 BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 11Assessment Task 2: Risk identification and analysis projectTask summaryThis assessment task requires you, in the role of Operations Team Leader at NatureCare Products, toidentify, analyse and evaluate human resources risks associated with establishing new retail outlets for thecompany. This will involve identifying risks and then meeting with the CEO to consult on the risks you haveidentified. Following this, you are required to document risks and control measures in a risk register.Required Computer and Microsoft Office Access to the internet for research and to access publications about risk management standardssuch as:http://www.finance.gov.au/sites/default/files/COV_216905_Risk_Management_Fact_Sheet_FA3_23082010_0.pdf Risk Management Policy and Procedures Risk Register Template Risk Identification Report Template Space for a meeting Roleplay participantTimingThe assessor will advise you of the due date of this submission.Write in the due date below as advised by your assessor:Submit A copy of an email to your assessor and your risk identification report. A copy of and email to your assessor and your completed risk register.Assessment criteriaFor students’ performance to be deemed satisfactory in this assessment task, they must satisfactorilyaddress all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked tocomplete further assessment to demonstrate competence.Re-submission opportunitiesStudents will be provided feedback on their performance by their Assessor. The feedback will indicate if youhave satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed your assessor will explain why and provide youwritten feedback along with guidance on what you must undertake to demonstrate satisfactory performance.Re-assessment attempt(s) will be arranged at a later time and date.Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or have other appropriate grounds for an appeal.Students are encouraged to consult with their assessor prior to attempting this task if they do notunderstand any part of this task or if they have any learning issues or needs that may hinder them whenattempting any part of the assessment.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 12Assessment Task 2 InstructionsCarefully read the following:NatureCare Products is an Australian company based in Brisbane. The company commenced business in1996 and manufactures and eco-friendly, high quality beauty skin care products. The business wasestablished to cater for a growing demand for skin products that contain eco-friendly and natural ingredients.There is also an emphasis on eco-friendly packaging.The company sells its products in health food shops across the country, as well as on-line through its ownweb site. The company targets customers that want high quality, eco-friendly products. Market research hasidentified that around 70% of customers are professional women aged 25 to 55.The company currently has a small range of products that include: Cleansing creams to soothe skin during make-up removal. Primary ingredients include Shea butterto nourish the skin and plants extracts that are also rich in essential oils with regenerating and antiinflammatory properties. This product will be for delicate and mature skins and could also be usedas a baby cream. Multi Protection Day Moisturizing Creams for dry to normal skin types that help protect the skinduring the day and includes Shea butter and extracts from fragile green algae that provideshydrating and protective properties. Regenerating facial scrub to clean off dead skin cells to promote regeneration of healthy newcells. This product will be used for most skin types.The strategic objectives of the company are to increase market share by 20% At a recent board meeting thetwo company shareholders and the CEO discussed options for expanding the business and have decided toestablish a chain of retail outlets in central Sydney, Brisbane and Melbourne within the next six months.The company is also currently developing more products focusing on a range of products to meet particularskin needs rather than a one-size fits all. The new products are timed to be ready for sale at the same timeas the opening of the new retail outlets.As part of the expansion planning process, the CEO has asked each team leader to identify risks associatedwith their area.As the Operations Team Leader (reporting to the General Manager) with responsibility for human resources,it is your responsibility to identify human resources risks associated with the expansion of the company. Youare also required to consider other risks associated with the expansion to the business.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 13Complete the following activities:1. Write a Risk Identification Report.Review the scenario information, as well as the Risk Management Policy and Procedures. Thendevelop an initial list of risks, based on the process outlined in the Policy and Procedures todiscuss at a meeting with your Manager (your assessor).You are required to document all human resources risks associated with the expansion. As aguide, this should be at least five risks.As set out in the Policy and Procedures, develop a short report on the context for the riskmanagement process as well as the risks you have identified. For each of the risks that youidentify, suggest potential treatment measures for discussion, including the strengths andweaknesses of measures of each for discussion at the meeting.Use the Risk Identification Report Template to guide your work.As you are also required to consider not only risks in your own area, but also to identify morethan two risks associated with the expansion to the business as a whole. You will need todiscuss this at the meeting with your Manager so that you can be referred to the relevant area.Prior to the meeting, review also the Risk Register that you will need to complete and familiarizeyourself with risk assessment, including assessing the severity and likelihood of a risk, andoverall risk rating.2. Send an email to your assessor.The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should introduce and summarise the contents of the attachment.Attach your risk identification report to the email.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 143. Participate in a meeting with your manager (your assessor).At the meeting, go through each of the risks that you have identified, as well as the questionsyou considered to identify the risks.In addition, advise your manager of the additional general business risk(s) that you identified toinform the overall risk management process for the expansion.Discuss the likelihood and the severity of each risk, and its overall risk rating as set out in theRisk Register.Discuss also possible treatments for each risk. For each treatment, identify and discuss theirstrengths and weaknesses asset out in your report.Agree on risks that need to be documented in the Risk Register as set out in the Policy andProcedures, as well as actions (treatment control measures) that should be taken for each risk.During the discussion with your manager, be sure to identify any risks that are beyond your ownarea of responsibility, and refer these to your manager.During the meeting, you will need to demonstrate effective communication skills including: Asking questions to seek ideas and opinions Responding to questions about risk management activities Use of active listening techniques to confirm and clarify understanding4. Complete the Risk Register.Use the Risk Register Template to guide your work.Your Risk Register should include the following: Documenting all of the risks as discussed at your meeting. Including an analysis of each risk including the likelihood of the risk occurring, as well as theseverity of the risk should it occur, as well as an overall risk rating. Documenting risk control measures. Document actions for each identified risk including: A risk action plan that sets out for each risk including:o Risk descriptiono Impact of risko Recommended actionso Resource requirementso Timelineso Responsibilitieso Monitoring processes5. Send an email to your assessor.The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should introduce and summarise the contents of the attachment.Attach your Risk Register to the email.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 15Assessment Task 2 Checklist Student’s name:Did the student:CompletedsuccessfullyCommentsYesNoCorrectly identify and report on the context of the riskmanagement process?Identify and report on all possible human resourcesrisks associated with the expansion consideringquestions included in the risk management policy andprocedure?Provide a risk identification report as set out in the RiskManagement Policy and Procedures?In the meeting, discuss and analyse risks with theirManager?In the meeting, discuss and analyse control methods,including the strengths and weaknesses of each withtheir manager?In the meeting, identify and discuss relevant risksassociated with the business expansion generally, andrefer these to their Manager?Assess the severity and likelihood of each humanresources risk and overall rating and record in the riskregister?At the meeting, demonstrate effective communicationskills, including questioning and active listening?Submit a completed risk register that fulfilsrequirements? BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 16Assessment Task 3: Risk treatment implementation andevaluation projectTask summaryThis assessment task requires you to implement, as well as evaluate a control measure that you identifiedfor a risk from Assessment Task 2.Required Computer and Microsoft Office Access to the internet for research Training Survey ResultsTimingThe assessor will advise you of the due date of this submission.Write in the due date below as advised by your assessor:Submit A copy of an email to your assessor and your training options report. A copy of an email to your assessor informing staff members of the training being offered. A copy of an email to your assessor and your training effectiveness report. A copy of an email to your assessor identifying at least two further risk control measures. A copy of an email to your assessor identifying improvements to your own area.Assessment criteriaFor students’ performance to be deemed satisfactory in this assessment task, they must satisfactorilyaddress all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked tocomplete further assessment to demonstrate competence.Re-submission opportunitiesStudents will be provided feedback on their performance by their Assessor. The feedback will indicate if youhave satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed your assessor will explain why and provide youwritten feedback along with guidance on what you must undertake to demonstrate satisfactory performance.Re-assessment attempt(s) will be arranged at a later time and date.Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or have other appropriate grounds for an appeal.Students are encouraged to consult with their assessor prior to attempting this task if they do notunderstand any part of this task or if they have any learning issues or needs that may hinder them whenattempting any part of the assessment.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 17Assessment Task 3 InstructionsCarefully read the following:Assume that one of the risks that you identified in your risk management plan was the inability to attractsufficiently qualified and knowledgeable staff to manage the new retail stores, and that the risktreatment identified is to invest in the training and development of existing staff to fulfil this role, at leastin the short term.It has been identified that at least two of the existing customer service representatives are interested intaking on this new role. Neither of the two customer service representatives have managerial skills norknowledge, but they both have excellent company and product knowledge, as well as customer serviceskills.Complete the following activities:1. Develop a training options report.Review the case study information, then research a range of potential training options for thecustomer service representatives, including both on and off the job options. Identify at leastthree suitable options.Then develop a short report for the CEO (your assessor), outlining your recommended option(s)for the training, including a rationale for your recommendation(s). Include the details of eachrecommended training option, including a summary of the training to be provided and outcomes,location, costs and duration as applicable. If you have recommended on the job options you willneed to outline a plan for undertaking this form of training.As a guide, your report should be 1 to 2 pages long.2. Send an email to the CEO (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should introduce and summarise the contents of the attachment, and seek their feedback andapproval to move forward with the project.Attach your training options report to the email.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 183. Send an email to the two staff members (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should provide details of the training options researched, so that the staff understand thetraining that they need to participate in.All details should be provided, including timing, location, and duration.4. Write a training effectiveness report.Assume that a staff survey has been sent to the two members of staff completing the training.Review and analyse the Training Survey Results.Based on your review and analysis, comment on the effectiveness of the training undertaken bythe staff members to date and your recommendations for any further actions.Note that the measure of success of this initiative was identified as being that the staff will havesuccessfully completed training and feel able to step into the new roles. You should thereforealso comment on the effectiveness of the measure in this regard.Your training evaluation report should be between half a page and a page long.5. Send an email to the CEO (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should introduce and summarise the contents of the attachment, and seek their feedback andapproval to move forward with the project.Attach your training effectiveness report to the email.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 19Carefully read the following:It is one year later, and the retail stores are now established in Brisbane, Sydney and Melbourne. Eachstore employs a Manager, 2 full-time retail assistants and several casual staff.Due to the increase in the number of staff, a Recruitment, Selection and Induction Policy and Procedureshas been put in place. However, other human resources systems, such as performance management, havenot yet been put in place.Both of the original customer service officers who trained up to be manager have left the company. Inaddition, a further two managers were employed and have also left. The reasons cited by staff for leavingare as follows: I was given initial training but I felt I needed ongoing professional development to do my job wellwhich I didn’t get. The pay wasn’t enough for the job. I was employed as a customer service officer and only got asmall pay rise to take on the manager job. Too little pay for too much work. Not enough guidance from senior management about the expectations of the job.6. Send an email to the CEO (your assessor).Based on the above case study information, send a short email to the CEO, outlining thesituation.The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should and identify at least two further risk control measures which you believe should be putin place.7. Assist with auditing of risk in own area.Assume that you have been asked to provide input on the NatureCare Products riskmanagement process that you undertook.Research best practice risk management processes, and identify at least one area of theprocess you participated in that could be improved.8. Send an email to the CEO (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should identify at least one area of the process you participated in that could be improved.The email text should also identify whether there are specific procedures for the provision oftraining to staff on risk management.It should list any changes that would you recommend to the risk management process.BSBRSK401 Identify risk and apply risk management processes Student Assessment TasksBSBRSK401 Identify risk and apply risk management processes Joan lawman College RTO 40697 CRICOS 03634G Version 3.0Page 20Assessment Task 3 Checklist Student’s name:Did the student:CompletedsuccessfullyCommentsYesNoImplement treatment plans by identifyingin the email to the CEO suitable trainingoptions for the customer service officers?Review and report on implementedtreatments against identified measures ofsuccess?Report on ongoing management ofhuman resources?Assist with auditing of risk in own area?

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