Approaches to Managing Resistance to Change | My Assignment Tutor

Approaches to Managing Resistance to ChangeApproachSituationAdvantageDrawbacks1. CoercionWhere the changeis urgent and thechange initiator ispowerful.SpeedRisky when itcreates enemies.2. ManipulationWhere all else fails.Quick andinexpensiveCauses resentment.3. PersuasionWhere the changeinitiator is in astrong position andthose affected bychange are easilypersuaded.Inexpensive, can bequickly implementedAt later stagesthose who havebeen persuadedmay claim theywere pressurised.4. NegotiationWhere a powerfulgroup may lose out.A relatively easyway to avoidresistanceCan be expensive.May encourageothers to seeknegotiation.5. DelegationWhere there issupport for thechange and peopleknow that they canbenefit.Shares workloadand responsibility.Can empower anddevelop.Can be timeconsuming.Requires closemonitoring and maybe dependent ontraining or coaching.6. FacilitationWhere individualshave problems.Best method fordealing withproblems ofadjustment tochange.Can be timeconsuming,expensive and stillfail.7. ParticipationWhere informationis missing or wherethere is strongopposition.Gains commitment,relevant information.Time consuming.Change may not beenough.8. LearningWhere newinformation orcompetenceneeded.Motivation,involvement, newideas, commitment.Time consuming.Involves manypeople.Can be costly. Based on Kotter and Schlesinger (1998)

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