BSBMGT608 Manage innovation and continuous improvement Task 2 – Written Report, Presentation and Role Play Candidate InstructionsPurpose of this Assessment taskThis assessment task is designed to test your skills in managing innovation and continuous improvement as required by the unit BSBMGT608 Manage innovation and continuous improvement. Your trainer/assessor will be assessing your work and provide you with constructive feedback on Canvas. This task will assess your skills to: Review programs, systems, and processes Develop options for continuous improvement Implement innovative processesIn this assessment you will analyse the provided case, undertake research using Bounce Fitness website, and complete the 3 parts of the project to demonstrate your skills in managing innovation and continuous improvement.What are you required to do to undertake this Case Study? To complete this assessment, you must use the simulated business “BOUNCE FITNESS” by clicking on the link below. This business is a fitness company which is in all States within Australia. Bonce Fitness website contains information about the company, Infrastructure, People, Policies and procedures, Performance of the business, Documents, and scenarios. You can find the login details on Canvas: http;//bounce.precisiongroup.com.au/account/To successfully undertake this assessment, you should be doing the following: Read the provided Case Study, scenarios and Bounce Fitness additional resources couple of times and understand the requirements Clarify the requirements with your trainer and assessor if you are not sure Research appropriate websites as directed by your trainer/assessor Complete all of the 3 parts of the project and upload them on Canvas Discuss with your trainer/assessor the contents of the project you will be submittingContext and conditions of undertaking the tasks? The prescribed tasks will be undertaken by you after carefully analysing the case scenarios. Your trainer will also provide you guidance on the websites to be researched. Your trainer/assessor may also set certain conditions under which you will perform the tasks required by this assessment. For example, your trainer may set a time limit to perform a task or, ask you to repeat a task or, ask you to give additional information about the performance by asking you some verbal questions or, they may prescribe you some new conditions to undertake certain tasks.Given your personal conditions, your trainer/assessor should also be able to make some reasonable adjustments in undertaking the tasks of this assessment. You should check with your trainer/assessor about the conditions under which the tasks should be completed, and the possible adjustment they can make in undertaking these tasks.What specific WHS requirements may be involved? This assessment will require you to be aware of the standard Workplace Health and Safety requirements e.g. Workplace Health and Safety Act and Workplace Health and Safety Legislation Your trainer/assessor will advise you on these and other legislative requirements.Tasks and frequency of performance Details of the tasks to be undertaken in this assessment are provided in this document. The tasks listed must be performed at least once.Getting Started The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work.You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed. All questions must be answered satisfactorily for the assessment to be completed satisfactorily.For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment.Submitting your assessment When you are ready to submit your assessments, upload the files in Canvas via the submission tab. It is important that you keep a copy of all electronic assessments submitted to Canvas. Please submit all assessment components.Word count In this assessment some of the questions include a word count. This is a guideline only, but your answers should not vary substantially (i.e. +/- 10%) from the word count provided. Microsoft Word includes a word count tool.ObjectiveTo test the required application skills in managing innovation and continuous improvement. Assessment Cover SheetCandidate name:Trainer’s Name:Date Submitted:Candidate declaration:I declare that: I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task This assessment is my own work and where other’s works or ideas have been borrowed, I have appropriately referenced or acknowledged them I understand that plagiarism is a serious offence that may lead to disciplinary action.Candidate signature: Task 2 – Written Report Part A – Use of creative tools This task requires you to use idea generating tools to exhibit creative thinking and possibly offer an advantage to the organisation. To assist you in achieving this, you need to read the Case Study below and discuss the questions that follow. Case Study When Bounce Fitness first began in 2001, it was easy to manage client records by hand. This information included height, weight, and BMI (body mass indicator) on commencement, personal programs and updates, Personal Trainer name, and comments. It was up to the Centre Manager to decide how to record and use the information. This process took time, and information was not always recorded in the most efficient or timely manner if it was recorded and updated at all. Personal Trainers had fixed classes, so a new client could slow down the entire scheduling process or Personal Trainers would be unable to complete assigned training schedules because of double-up of their time when they were inadvertently scheduled to meet a new client at the same time as leading a class. The new client was either rushed or short-changed or the class started late. In addition, the limited flexibility in scheduling meant that there was little opportunity to address unforeseen events that occurred during their day. A continuing concern was that there wasn’t enough time allotted for initial interviews with new clients, which was a problem for customer service and the Centre. Even though the company had been using a spreadsheet to track classes, it had its difficulties. Many Personal Trainers felt they were being overworked having to deliver classes while still trying to build their client base. The client data wasn’t real time; instead, it was entered when the Personal Trainers had time. If there was a question from a client about a routine or information to be given to the Personal Trainer who was absent or engaged, the question or information often would not be dealt with until the Personal Trainer returned simply because the required client information was unavailable. The client often felt neglected and the tone of the conversation with the Personal Trainer became a little confrontational. Bounce Fitness realised it needed not only a more effective method to record client information and respond to clients, but also to solve problems, such as over scheduling and Personal Trainer – management relations, in the Centre. You have been engaged to help find solutions. You will need to discuss: What strategies you would establish to monitor and evaluate the performance of key systems in the Case Study? Evaluate the areas where improvements can be made by implementing this system. Analyse the operational system currently used to deliver services in the Case Study. On your own paper, discuss how, using the Case Study example, you would foster a creative climate, develop organisational learning, and encourage entrepreneurial behaviour by the team. Identify: The performance measures that you want to achieveTools that you would use to develop ideas for improvementHow you would assess and evaluate the use of each Working with at least two and no more than eight others in your training group, complete the following as instructed. The Learner will act as the leader of this group using a different tool as nominated in Q4 to discover new ideas for improving the Case Study processes or systems. When you are leading the group, you must record your session and conduct them as you would if it were a work situation. Remember you are working not only to get ideas, but to build an atmosphere of creativity and organisational learning. The paperwork you complete for each session will form part of your Assessment evidence for submission to your Assessor. On completion of the session your Assessor, who will observe you and complete the chart at the end of this task, must be satisfied that you are able to lead a team to create a creative climate. NOTE: If you are completing this unit online: you can choose your friends, family members, other students, or work colleagues to form such a team of which you are a member to complete this assignment. (You MUST video record and upload into Canvas the role play) On your own, conduct research to discover if there are any emerging trends or opportunities which could be considered for incorporation into the plan you will develop. On your own again, discuss when it would be appropriate to consult outside experts in the Case Study. Part B – Oral Presentation: Improvements This task requires you to document consultation processes to introduce or evaluate a continuous improvement process or system including actions or an action plan. Working with the group again, each of you will have 10 minutes to demonstrate your leadership skills by briefing the group on one idea that you have chosen to implement from those generated by the group participating in Part A of this assessment. You must provide an Action Plan for your chosen idea. NOTE: If you are completing this unit online: you can choose your friends, family members, other students, or work colleagues to form such a team of which you are a member to complete this assignment. (You MUST video record and upload into Canvas the role play) Assessor Feedback Chart The Assessor will record their feedback and comments on your skills on the following chart. WastheLearnerableto:SatisfactoryNot SatisfactoryClearly and accurately describe the new product or strategies?Acknowledge the person who suggested the idea?Acknowledge those who contributed, but unsuccessfully, to keep them participating in seeking innovation?Describe how the organisational policy and strategy relate to this idea?How it will provide a competitive advantage for the Centre?Encourage continuous improvement as an essential part of doing business? I [Name of Assessor] verify that I consider the details ticked satisfactory / not satisfactory above to be, in my opinion, a true, fair and honest reflection of the consistent performance of the Learner named in relation to the performance criteria as noted in the table. Signature of Assessor: Date: ____ /____ / _____ Anyothercomments: Printand includeanydocumentsyou useand referenceanyotherinformation foryourAssessor. Part C – Develop options This task requires you to develop a plan to implement your idea. Complete your answers on your own paper and include a copy with this Assessment Pack for your Assessor. You will need to: Develop a transition implementation plan. This does not have to be exact, but detailed enough to allow senior management to decide about whether to proceed or not. Include: Objectives, timelines, measures, and communication plan to manage the implementationContingency plans for the elements of your ideaRisk management and cost benefit analyses. Who will approve your plan? How will you manage failures at any point of the implementation? Discuss how you have incorporated sustainability into your plan.
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