IT Value realisation DATA COLLECTION DATE: 25/04/2021 Contents 0 1. Introduction: 2 2.Issues affecting hospitals and patients in Australia: 3 3. Mission, vision, and its alignment with the organisational change: 4 4.Identifying the stakeholders’ needs and interest: 4 5.Opportunities for IT infrastructure at St Cuthbert: 5 6. IT solutions in healthcare sector: 6 7. Solutions best suited for mitigating hospitals’ challenges: 6 8. APPENDIX: 7 8.1 Vendor Procurement plan: 7 8.2 Procurement Planning: 8 8.3 Solicitating Planning: 8 8.4 Solicitation Process: 8 8.5 The Source selection procedure: 8 8.6 The Administration of Contract: 8 8.7 The Closure of contract: 8 9.References: 9 Introduction: The business context of St Cuthbert’s Healthcare is to provide hospital facilities in the urban areas around Australia. The main aim of St Cuthbert’s Healthcare is to provide service in a non-profitable manner. The nature of the business market specialty in the healthcare sector is to aggregate and integrate the sector within the economic foundation. The nature of St Cuthbert’s Healthcare is to inspire hope and contribute to health and wellbeing by providing care to everyone. St Cuthbert’s Healthcare is under the constraints of technological advancements therefore affecting some of key areas of business like the standalone systems and creating the opportunity of information breach. The challenge that is faced by St Cuthbert’s Healthcare is keeping a stabilized medical record of the staff and the patients. As stated by Li et al. (2018), the inaccuracy in the different services is one of the major drawbacks of the type of services provided by the healthcare facility. The personal mobile technology used by the patients also has some security concerns. The social and ethical circumstances regarding St Cuthbert’s Healthcare is the level of access and transparency provided to the loved ones of the patients. The adaptation of new digital innovation for the benefit of the community thus providing virtual health services through appropriate collaboration. Figure 1: VTE Assessment (Source: stcuthbertscare.org.uk, 2021) 2.Issues affecting hospitals and patients in Australia: The general environment of the hospitals in Australia is developed in comparison to other regions in the world. However, the research conducted by Www1.health.gov.au. (2021) has highlighted certain challenges that the primary healthcare units have to face. In this context, Boivin et al. (2018) have also mentioned that the primary health care of the country provides quality health care in comparison to several other neighbouring countries. Yet, the challenges that have been emphasised is the lack of a proper funding service, which as per Fix et al. (2018) creates complexities in the internal governance and regulations of the primary health institutes. It is also stated that the healthcare institutes, which are mostly state-funded or is partly funded by the commonwealth lack efficiency in planning of service and executing the same based on the needs of the patients and the staff. On the other hand, Brown et al. (2020) also points out significant challenges faced by the healthcare sector that involves the lack of proper infrastructure, issues in manpower and optimum use of technology to meet the current needs of the stakeholders. However, in terms of private hospitals, it has been noted from a relevant survey that the urban population is most likely to seek health service from private health institutions. It has been estimated that the population is mostly under healthcare insurance schemes, which are mainly covered by private healthcare institutions. Similarly, free-standing, or day-care facilities in the private sector have had a positive income progression since 2013-17 and it can clearly be estimated that the same is in a continuous process till the current year. The table below indicates the real income and the recurrent expenditure in various financial years. Figure 1 Source: (Www1.health.gov.au. 2021) 3. Mission, vision, and its alignment with the organisational change: The case study reveals that the hospital St Cuthbert’s’ objective is to provide efficient service by touching all aspects of the stakeholder’s life. However, it is also noted from the case study that the consumers of the organisation are satisfied with the service being offered, yet there is an agreement among the stakeholders regarding the infrastructure and the time consumption taken for the service delivery. The organisation considers undertaking an organisational change; however, the change needs to be aligned with the core values and objectives of the organisation. The issues highlighted in the case study indicate that the hospital requires a digital transformation. The objective of the change is to improve the current service delivery process and ensure that overall stakeholders are being benefited from the change process. 4.Identifying the stakeholders’ needs and interest: The flow of patients is a significant challenge in hospitals and the consumers expect a faster service process. In the case of the external stakeholders of the hospitals mainly the patients the major need is to provide power to the patients or their guardians. In order to avoid long queues and the challenge of time management consumers can use mobile applications for pre-booking and time selection as per the patient’s convenience. Accordingly, the internal stakeholders mainly the employees or the staffs require better tools and resources that can ensure that the service being rendered meets the needs and demands of the consumers. In doing so, the organisation needs to install efficient IT infrastructure that enables the staff to access information and data as well as store the same, which is easily retrievable. Moreover, allowing patients to access their personal information through the said mobile app can reduce various workloads from the staff and the staff can shift their focus on more productive tasks and responsibilities. IT changeswill help hospitals to represent the value of money to the stakeholders. As the data collected is available on demand and all the time. Any queries or requirements for a particular patient can be fetched then and there, so there will not be waiting time for patients as the patient data is available in all departments of hospital. The important stakeholders are the CEO, Investors, doctors, nurses, admin Staff, suppliers, and patients of the hospital. IT changes consider all the needs and design the system in a way that it resolves all the queries effectively. Doctors and nurses will be able to see the reports of any patients over the centralised system, they will not have to be dependent on any department. Time keeping and issuance of instruction for any medication will become convenient and high manageable. Patient’s Data will be centralised and published for sharing of information and all communications are recorded for future references. Medication or treatment can be initiated without any delay in information gathering as the data is real-time access able to all the concerned stakeholders. 5.Opportunities for IT infrastructure at St Cuthbert: There are several opportunities for the hospital to install IT infrastructure and improve the service process (Digitalhealth.gov.au. 2021). The current era of business administration is mostly online, and data driven. Moreover, the use of devices such as mobile and similar other applications is almost known to a large number of consumers. Since the stakeholders are demanding a technological change in the organisation, the management can develop a user-friendly interface that can be easily comprehended by both consumers and the hospital staff. 6. IT solutions in healthcare sector: Digital transformation of the healthcare sector is a significant change that can encourage innovation in the healthcare practice. In the same context, it is seen that the regulatory authorities have been putting effort to implement digital change in the healthcare sector for ensuring the well-being of the community. Therefore, in the case of Cuthbert, it can be stated that the change is a strategic change and for improving the current service delivery process the organisation needs to fulfil certain objectives. The objectives are mainly access to health information at any point in time, which allows authorised individuals to access respective health data and records. Similarly, another objective is to ensure that the security of the information or data is intact with effective security measures. In addition to this, the encryption of the data should be easily comprehensible for the relevant audience by being clear and simple in its approach. 7. Solutions best suited for mitigating hospitals’ challenges: The vendors mostly prominent in Australia are suggested in the case of sourcing the IT management to third-party. The background suggested for the vendors should meet basic requirements in terms of adequate experience and evidence-based practice with government or other big institutes in providing efficient IT solutions. The services of First focus one of such IT vendors are providing software solutions and management of office operations. They specialise in Lan and Network connections. The risk associated with the design is its flexibility or sustainability for changes in operations or overall organisational change. According to Yu, Beam & Kohane (2018), the IT solution in the context of the service industry should be based on customer-facing problems. Therefore, prioritising the customer needs the interface should be able to manage data seamlessly enabling fast workflow. In regard to the needs of staff and employees, the IT model should focus on an integrated model that can act as a channel between the front and the back office. Through personalised apps, patients can input queries and the response time can be improved using such applications. 8. APPENDIX: 8.1 Vendor Procurement plan: CriteriaWeightingProposal 1Proposal 2Proposal 3 ScoreTotalScoreTotalScoreTotal Price50%5241.531.5 Relevant Experience10%40.530.340.4 Compliance with RFQ – Technical10%40.340.440.4 Compliance with RFQ – Commercial T&C’s5%40.310.0530.15 Conforms to Industry studs (ISO and product)10%40.330.420.2 PM Capability15%51.240.840.6(Resource availability and skill sets) Totals100% 4.6 3.45 3.25 Score TableScoreDescriptorComments5Very GoodComplies in every way or is best of the selections4Above Average 3AverageThere are non-compliances2Below Average 1Very PoorDoes not comply 8.2 Procurement Planning: Project manager will assign procurement to the procurement manager, IT manager, Database experts, and development teams. They will submit the needs of every department and then a discussion will be arranged for the board to approve and discuss lists of tools and equipment required. 8.3 Solicitating Planning: After planning approval, final draft of tools and equipment with specifications required, will be shared to the project manager for approval. Then bids will be asked by different contractors, manufacturers, and dealers. 8.4 Solicitation Process: Tenders will be issued online and in newspapers for the procurement of the equipment. Tenders will be invited from dealers & companies of Hardware and another peripheral device. The bids will be analyzed and accessed thoroughly. 8.5 The Source selection procedure: The minimum bid with required designs from all accepted bids will be nominated. The vendor will be communicated, and the order will be placed after the signing of a contract. 8.6 The Administration of Contract: After ordering the procurement manager will keep in touch with dealers about the quality and delivery of equipment in time. The vendor will send equipment to the company site and after review and testing of equipment status payment will be released. If equipment will come in different shipments, then payment will be made. 8.7 The Closure of contract: The contract will be closed after the successful receipt of all equipment and payments will be cleared. Delivery will be arranged as soon as possible. 9.References: Boivin, A., L’Espérance, A., Gauvin, F. P., Dumez, V., Macaulay, A. C., Lehoux, P., & Abelson, J. (2018). Patient and public engagement in research and health system decision making: a systematic review of evaluation tools. Health Expectations, 21(6), 1075-1084. Brown, J., Pope, N., Bosco, A. M., Mason, J., & Morgan, A. (2020). Issues affecting nurses’ capability to use digital technology at work: An integrative review. Journal of clinical nursing, 29(15-16), 2801-2819. Department of Health | Systemic National Challenges in Health Care. Www1.health.gov.au. (2021). Retrieved 23 April 2021, from https://www1.health.gov.au/internet/publications/publishing.nsf/Content/NPHC-Strategic-Framework~systemic. Fix, G. M., VanDeusen Lukas, C., Bolton, R. E., Hill, J. N., Mueller, N., LaVela, S. L., & Bokhour, B. G. (2018). Patient‐centred care is a way of doing things: How healthcare employees conceptualize patient‐centred care. Health Expectations, 21(1), 300-307. Li, Z., Barenji, A.V. & Huang, G.Q., (2018). Toward a blockchain cloud manufacturing system as a peer-to-peer distributed network platform. Robotics and computer-integrated manufacturing, 54, pp.133-144. Retrieved on: 12 April, 2021; From: https://fardapaper.ir/mohavaha/uploads/2020/06/Fardapaper-Industrial-blockchain-based-framework-for-product-lifecycle-management-in-industry-4.0.pdf National Digital Health Strategy and Framework for Action. Digitalhealth.gov.au. (2021). Retrieved 23 April 2021, from https://www.digitalhealth.gov.au/about-us/national-digital-health-strategy-and-framework-for-action. Private health insurance – Australian Institute of Health and Welfare. Australian Institute of Health and Welfare. (2021). Retrieved 23 April 2021, from https://www.aihw.gov.au/reports/australias-health/private-health-insurance. Yu, K. H., Beam, A. L., & Kohane, I. S. (2018). Artificial intelligence in healthcare. Nature biomedical engineering, 2(10), 719-731. Appendix no: 8 Is the part of my Project management assignment, That I have submitted in last semester.
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