BMC CA2 Individual Report Writing | My Assignment Tutor

BMC CA2DAC/ DIB / DBF FULL TIMECOM0004 BUSINESS MANAGEMENT & COMMUNICATIONContinualAssessment 2(40%)The Continual Assessment consists of THREE components. SNDescriptionMarksPercentage1Individual Report Writing (IRW)7515%2Individual Oral Presentation (IOP)5010%3In-class Activity (ICA) x 330015%Total40% ASSIGNMENT BRIEFBMC CA2IndividualReport Writing(IRW)BMC CA2Individual Report Writing (IRW) Background:Workplace conflicts arising from working in teams and communicationbreakdown; seemed to be the main challenge of BMC Co’s clients.Conflict can occur in any organization when employees with differentbackgrounds and priorities work together. Conflict can be expressed innumerous ways such as insults, noncooperation, bullying, and anger. Its causescan range from personality clashes and misunderstood communication toorganizational mismanagement. The negative effects of workplace conflict caninclude work disruptions, decreased productivity, project failure, absenteeism,turnover, and termination. Emotional stress can be both a cause and an effectof workplace conflict. Heightened tension over conflicting political views maybe one cause of being treated rudely at work at least once a week. Mostconflicts are between an employee and his/her immediate manager.Experts offer several causes of workplace conflict, including:● Personality differences.● Workplace behaviors regarded by some co-workers as irritating.● Unmet needs in the workplace.● Perceived inequities of resources.● Unclarified roles in the workplace.● Competing for job duties or poor implementation of a jobdescription—for example, placing a non supervisory employee in anunofficial position of “supervising” another employee.● A systemic circumstance such as a workforce slowdown, a merger oracquisition, or a reduction in force.● Mismanagement of organizational change and transition.● Poor communication, including misunderstood remarks and commentstaken out of context.● Differences over work methods or goals or differences in perspectivesattributable to age, sex or upbringing. BMC CA2 Scenario:You are a Consultant of BMC Co. BMC Co’s Consultants are required to visittheir client’s office, observe their operations, speak to their staff, and in theprocess, collect a set of data and compile their case notes.The data that the Consultant has collected will then aid in his/her findings andanalysis of the client’s business (i.e areas of strengths, for improvements, thatare ineffective or inefficient, etc) before he/she can make appropriaterecommendations (strategies/steps/actions for employers/ managers) to theclient to improve their business operations and be more effective.Consultants are required to compile a business report to document his/hertask at the client’s office. The business report needs to be submitted to therespective client’s Chief Executive Officer. CEOs are usually very busy. BMC CA2 Task:On 12 April 2021, your supervisor has six clients, and he is consideringreassigning one of the client’s case files and data to you to take charge.Your supervisor will be assigning you ONE of the six clients to work on:A. AENOVA Asia-Pacific LtdB. BiesSse Asia CorpC. CCM Singapore Office LtdD. Draeger Singapore CoE. Esmo Asia Pte LtdF. Festo Singapore CoYou may review the client’s case file and data in Case A to Case F, andcontinue providing the consultation services, and eventually submit thebusiness report. (Note: Names of clients are fictitious, but data belongs to realcompanies.) The sample size is 100.You should use as much data as possible, from the 10 data that was given toyou. If you use too few, the quality of findings and analysis is likely to be lowand unimpactful, and is highly likely to affect your score. You arerecommended to use all 10. Do NOT create your own data.The business report should include the perspectives of● L4 – Topic 8 “Working in Groups”● L5 – Topic 10 “The Communication Process”● L6 – Topic 9 “Conflict Management”● You are strongly encouraged to examine other related aspects (otherconcepts that you have learnt in this module) that will be useful forthem.You are also required to use the following for the report/presentationdeliverables:● L7 – Topic 11 Written Communications → Written Report● L9 – Topic 12A Visual Communications → Presentation Slides● L10 – Topic 12B Oral Communications → Presentation Recording BMC CA2 ReportFormat:You will be penalised if you do not adhere to the above guidelines.1. The report should consist of the following sections:Assignment Cover Page/ Title Pagea. Executive Summaryb. Table of Contentsc. Introduction (1 page)i. Statement of ProblemIi. Statement of PurposeIii. Scope of Reportiv. Limitations of Reportv. Sources of Data Collectiond. Findings and Analysis (2 to 2½ page)e. Conclusions (½ page)f. Recommendations (½ to 1 page)g. References – APA Formath. Appendices (incl. the selected data, compilation of the results, casenotes, etc)j. Signed Declaration2. The report should be typed with 1.5 line spacing, using font size 12 (TimesNew Roman or Arial). Sub headers will make it reader friendly. Keep the endusers in mind.3. The main text of the report (including introduction, findings & analysis,conclusions, and recommendation) should be between 4-5 pages. In addition,you should include relevant charts and graphs in your report.4. Refer to samples and guides available on eGlobal – especially “ReportSample – Student A (Topic Leadership)” and read the comments on the sidecolumn. While student samples are not perfect, they are good references (donot plagiarise). Professional samples are also attached.5. The cover page should include FULL names (according to the studentregister), NRIC/passport numbers, telephone numbers, and email addresses.Please adhere to the cover page format shown below. BMC CA2 Title of ProjectDate of submissionTuesday, 11 May 2021Prepared for:Full name of RecipientJob Title, Name of OrganisationSubmitted to:Lecturer’s Name < Mr Jed Senthil>Module Title < COM0004 BMC >Prepared by:Name of the assigned client companyYou may come out with the details that were not provided, e.g. CEO name.6. Please adhere to the declaration page format shown below.DECLARATION:By submitting this assignment online, we/I declare that we/I have read andunderstood the following statements:(a) This project assignment is our/my original work and no part of it hasbeen copied from any other sources or written for us/me except where dueacknowledgment is made.(b) We/I acknowledge the meaning of:What is Plagiarism: It is the use of someone else’s work in its entirety orsome parts in exact form or in very close form, as your own without NoFULL Name(as in IC / Passport)Student IDNo. Tel/Hp No. Email BMC CA2 acknowledgment to original author(s). Examples of plagiarism inassignments include the use of other authors: phrases, facts andillustrations, statistics, and assembled materials, without acknowledgingthem.What is Collusion: It is the use of other person’s work or ideas with theconsent of the other person(s), without formally acknowledging them inyour own work. Although students can discuss their ideas and groupprojects freely with anyone, when it comes to writing the report, eachstudent or each group must use their own words to produce their respectivereports. Sharing the same phrases or paragraphs or sections of texts andillustrations (without any acknowledgments) in different group reportsconstitute collusion.(c) We/I understand that plagiarism and/or collusion is a serious offence.Students caught for plagiarism, collusion or allowing their work to beplagiarized will be subjected to SIM University’s disciplinary procedures.Sign Offwith your signature BMC CA2 Submission:The Report is due on 11 May 2021, Tuesday by 11:59am. Please ensure thatyou submit your assignment before the cut off time. If your assignment issubmitted too close to the cut off time, you may not be able to submitsuccessfully and may get an error page instead.1. The Report must be submitted online via the Dropbox in D2L. Please readthe instructions provided in D2L under “Online Activities – Dropbox” carefullybefore submission.2. Please ensure that your Report is submitted in a single word document inMS Word format.3. Save your file as FamilynameFirstname_GroupX.docFor e.g.TanMeiMeiSally_Group5.doc orPremaSubroyan_Group11.doc, omit D/O, S/O4. Once you have submitted your file to your course Dropbox folder, you willbe brought to the File Submission Successful page.IMPORTANT: You will also receive a Confirmation Email [email protected] in your MyMail account.If you do not get to the File Submission Successful page and you didnot get the Confirmation Email from D2L in your MyMail accountconfirming the receipt of your assignment, your assignmentsubmission may not be successful. Do refer to thishttps://eglobal.sim.edu.sg/shared/extfaqs/pdf/Student_Dropbox.pdf5. It is your responsibility to check and ensure that the correct single reportdocument is submitted online.6. There will be penalty marks for the late submission of reports. For one dayof lateness, 20% will be deducted from the total marks. If more than one day,Submission will NOT be accepted.7. You may appeal via [email protected] Edu email account.8. If you need technical assistance using the D2L system, please email SIMGED2L’s team at [email protected] or contact helpdesk at 6248 0073. Ifyou have queries that require administrative support pertaining toassignments and modules, please email [email protected] via your Mymailaccount. Queries using non-SIM email addresses will not be entertained. BMC CA2CASE NOTES & DATAYou will need to link the given data to Lectures 4-6,to apply and make meaningful insight and in-depth analysis for your report.You are required to demonstrate your higher order ability to apply and interpret.Case A:Case notes of AENOVA Asia-Pacific Ltd SNDescription given to employeesPercentage1I believe that difficulties in organizations stem from strainedrelationships between employees.602I believe that most cases of harassment are never officially reported.903I believe the managers engage in discriminatory practices inhiring/promotion.784I did not receive any management training to handle teams585I feel appreciated and recognized by my supervisors216I would leave the company as long as I get a better salary.127I dread Mondays as I do not want to communicate with myteammates.438I am aware that conflicts reduce productivity, and can cost thecompany monetary losses.759I have observed that managers spend time dealing with workplaceconflicts within their teams.4010I have observed conflicts lead to personal attacks27 BMC CA2Case B:Case notes of BiesSse Asia Corp SNDescription given to employeesPercentage1I have encountered conflict in the company382I have lost productivity of at least one hour a day, due to stress443I have attended basic conflict management classes or training forconflict resolution.604I did not find training classes beneficial to resolve conflicts positively.435I believe it costs more to replace a departed millennial employee.876I know of ex-colleagues who left as a result of the poor corporateculture.487I am aware that employees can file a lawsuit to address employmentissues.128I am dissatisfied with my job as a result of the conflicts.339I am aware that my company is trying to improve employeeengagement8810I am aware that conflicts reduce productivity, and can cost thecompany monetary losses.38 BMC CA2Case C:Case notes of CCM Singapore Office Ltd SNDescription given to employeesPercentage1I have encountered conflict in the company852I have to deal with it almost constantly293I have observed conflicts among front-line employees344I have observed conflicts among the senior team125I have observed conflicts lead to personal attacks276I have observed conflicts cause a project to fail97I believe the conflicts are a result of personality clashes and ‘warringegos’498I believe the conflicts are a result of stress in the workplace349I believe the conflicts are a result of heavy workloads3310I believe the conflicts had resulted in sickness or absence of theparties25 BMC CA2Case D:Case notes of Draeger Singapore Co SNDescription given to employeesPercentage1I have encountered conflict in the company due to personalityclashes.492I have encountered conflict in the company due to stress andworkload.673I have witnessed conflict morphing into personal attacks274I have called in sick or stay away from work to avoid conflict.255I observed that colleagues avoid colleagues due to bad feelings fromconflict.676I observed that when the conflict was well managed, a good outcomewas achieved.767I observed that my bosses handle conflict well228I believe that i have changed my approach to conflict over the yearsby being more proactive and taking things less personally.859I felt that undergoing conflict management training, helped me to bemore confident and help seek win/win solutions.9510I prefer working in a small team, so that i can avoid too manydisagreements.55 BMC CA2Case E:Case notes of Esmo Asia Pte Ltd SNDescription given to employeesPercentage1I had to deal with conflict in the workplace frequently.382I had clashed with my colleagues due to a difference in values.593I have observed conflicts result in personal attacks and insults.764I felt that when conflicts were not managed well, individualssuffered.675I know of colleagues who left the company due to conflicts.816I would take sick leave or be absent to avoid upcoming conflicts.777I believe the conflicts are a result of personality clashes and ‘warringegos’868I believe a majority of the conflicts can be de-escalated if themanager had dealt with it appropriately.539I believe that there is a lack of honesty and openness in theorganization.6710I believe that everyone has a responsibility to ensure teams andconflicts are managed more effectively.66 BMC CA2Case F:Case notes of Festo Singapore Co SNDescription given to employeesPercentage1I have encountered conflict in the company752I have lost productivity of at least one hour a day, due to stress303I have attended basic conflict management classes or training forconflict resolution.804I did not find training classes beneficial to resolve conflicts positively.265I observed that colleagues avoid colleagues due to bad feelings fromconflict.866I observed that when the conflict was well managed, a good outcomewas achieved.167I observed that my bosses handle conflict well428I believe that i have changed my approach to conflict over the yearsby being more proactive and taking things less personally.239I believe the conflicts are a result of stress in the workplace4410I prefer working in a small team, so that i can avoid too manydisagreements.85 BMC CA2IndividualOral Presentation(IOP)BMC CA2Individual Oral Presentation (IOP) Task:You will have to deliver a formal/professional presentation based on yourproject report to the client’s Chief Executive Officer. The key staff and seniormanagement will also be present. You are suggested to be very professionaland present in formal business attire.Due to COVID-19, you will present via video conferencing. Although you will berecording yourself, you are to imagine that it’s live and open up for Q&A.Once the individual presentations are submitted, a Question & Answer sessionmight follow via online.Instructions:1. You should speak between 3 minutes (min) to 4 minutes (max). Please notethat students who speak for less than 3 minutes will be awarded an “F”grade immediately. If you exceed the time limit, you will be penalisedaccordingly. Strictly adhere to the time duration.2. As time is limited, you will need to decide what is pertinent for thepresentation i.e. how much time you spend on each slide. This is to mimic areal life scenario.3. All presentations must be accompanied by relevant visual aids; powerpointslides being the minimum requirement. You are encouraged to utiliseinfographics and flat icons, instead of wordy texts. You may also use role-play,charts, videos etc. to enhance your presentation.4. Refer to samples and guides available on eGlobal – especially “Presentation –Professional Sample A” as we are looking for formal yet stylish/chic aesthetics.Student samples are also attached, while they are not perfect, they are goodreferences (do not plagiarise).SlidesFormat:You should NOT exceed 8-9 slides. Presentation Format as follows:● 1 Title slide – title, name your organization and names● 1 Agenda/ Outline of presentation● 1 Introduction (all parts)● 2 Findings and Analysis● 1 Conclusion● 1 Recommendations● 1 Q&A / References BMC CA2 Recording ofyourselfpresenting:You can rehearse and record yourself as many times as you want, before yousubmit your final copy.You will need to submit a Video recording (clear and dual person-screen view)of yourself presenting.1. Yourself presenting the presentation slidesa. Your head and ¾ of the upper body must be seen.b. You will be assessed for body language, attire, gestures etc.Please refer to marking rubrics.c. Remember to look into the camera eye AS you present.2. Sharing screen to show the presentation slidesa. Ensure that no fonts are too small to be seenb. Both the presentation and you the presenter must be CLEARLYvisible. Please enlarge your screen and your slides to themaximum possible.Try test recording abt 5-10secs first, before you start recording your wholepresentation. You are recommended to use one of the these options to record: Software Links RemarksOpenBroadcasterSoftware(OBS)Download on your computer free fromhere: https://obsproject.com/How to use it? What are the settings? Howto download a copy free on my computer?https://www.youtube.com/watch?v=uL8BwstqiqERecommendedZoom https://www.youtube.com/watch?v=WmMSXOQVQs4 andhttps://www.youtube.com/watch?v=nYNOB38ejVI andhttps://www.youtube.com/watch?v=gk7l1FJB35sFor ppt as virtual backgrounds:https://support.zoom.us/hc/en-us/articles/360046912351-Sharing-slides-as-a-Virtual-Background#:~:text=Click%20the%20Share%20Screen%20button,select%20the%20PowerPoint%20presentation%20file.MostconvenientPlease ensureyou can beseen, atleast ¼of the screen (invirtualbackground).PowerpointRecorderhttps://support.office.com/en-us/article/video-record-presentations-2570dff5-f81c-40bc-b404-e04e95ffab33 andhttps://www.youtube.com/watch?v=f8u_QWindow of thepresenter isusually toosmall.BMC CA2DZLqMs andhttps://www.techsmith.com/blog/record-apresentation/Soapbox https://soapbox.wistia.com/welcome# andhttps://www.youtube.com/watch?v=dHLKfhQS7P0 andhttps://www.youtube.com/watch?v=TsfWwuOaob0Aesthetic. Buthave to pay todownloadvideo. (Can usebefore OBS) You may sit or stand while presenting, but your head and ¾ upper body mustbe seen.Submission:1. All presentations are to be submitted on 11 May 2021, Tuesday by 11:59am.Please ensure that you submit your assignment before the cut off time. Ifyour assignment is submitted too close to the cut off time, you may not beable to submit successfully and may get an error page instead. There will bepenalty marks for late submission of reports. For one day of lateness, 20% willbe deducted from the total marks. If more than one day, Submission will NOTbe accepted. You may appeal via [email protected] Edu email account.2. You are required to submit all three (3) items together in the dropbox oneGlobal.1. Business Report – .doc format only2. Business Presentation Slides – .ppt or .pptx format only3. Video recording (clear and dual view) – .mp4 formata. Pls email lecturer (send a sample video 2 weeks in advance), tocheck if other formats are allowed.3. It is your responsibility to ensure the file size is uploadable. You may useonline resources to downsize the file. E.g. https://youtu.be/nNRuBhXzWKo4. If you need technical assistance using the D2L system, please email SIMGED2L’s team at [email protected] or contact helpdesk at 6248 0073. Ifyou have queries that require administrative support pertaining toassignments and modules, please email [email protected] via your Mymailaccount. Queries using non-SIM email addresses will not be entertained. BMC CA2MARKING RUBRICSIndividual Written Report (ICR) SNCriteriaDescriptionMarks1IntroductionAll subsections of the Introduction section complete and clear102Findings andAnalysis– Reference made to the survey findings in the report– Good analysis, presentation and discussion of data– Sections logically divided with informative headings– Good use of visuals and reference made to the visuals– Visuals clearly labelled and numbered203ConclusionLogical comments/ evaluations made based on factsdiscussed in the Findings section with no new informationintroduced104RecommendationPractical suggestions and/or solutions that flow from theconclusions logically as to how the problem can be solved orminimised155ReportWritingFormat– Cover page with title that reflects report content– Contents page that has all the sections listed systematicallynumbered– All sections complete and in the right order– Project specifications adhered to (1.5 line spacing, 12 pointfont size)– A clear system of numbering sections and subsections– Executive Summary using headings, numbers or bullets withmain points listed.106Language– No grammatical errors– No spelling errors– Appropriate and wide range of vocabulary– Good sentence structures– Good use of transitions10Total75 BMC CA2Individual Oral Presentation (IOP) SNCriteriaDescriptionMarks1Style andAttire– Level of presentation is appropriate for the audience.– Presentation is a planned conversation, paced for audienceunderstanding.– Confident and appropriate attired102Use ofCommunication AidCommunication aids enhance presentation.– The font on the visuals is readable.– Information is represented and organized to maximizeaudience comprehension.– Details are minimized so that main points stand out.103Content andorganisation– Speaker provides accurate and complete explanations of keyconcepts. Listeners gain insights.– Information (names, facts, etc) included in the presentationis consistently accurate.– Presentation is clear, logical, and organized. Listeners canfollow a line of reasoning.104Use oflanguage– Sentences are complete and grammatical. They flowtogether easily.– Words are well chosen; they express the intended meaningprecisely.105Communication Cues– Excellent voice projection, pronunciation and use of vocalvariety– Body language reflects comfort interacting with theaudience. Appropriate gestures, posture, facial expressions– Excellent eye contact – looks confidently at the audience; noreference to notes/ not reliant on the slides10Total50 BMC CA2In-Class Activity(ICA)BMC CA2In-Class Activity (ICA)Three main activities – individual and group- will be conducted during lecture, after any of thesessions. Each activity will constitute 5%, and thus total 15%. SNDescriptionMarksPercentage1Activity 1 – L61005%2Activity 2 – L111005%3Activity 3 – L141005%Total30015% More information will be announced, at the beginning of each lecture. Absentees will get ZERO marks forthat activity.Please be reminded that your attendance is essential for every lesson.

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER

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