COM0004 BUSINESS MANAGEMENT & COMMUNICATION | My Assignment Tutor

DAC/ DIB / DBF FULL TIME COM0004 BUSINESS MANAGEMENT & COMMUNICATION Continual Assessment 2 (40%) The Continual Assessment consists of THREE components. SNDescriptionMarksPercentage1Individual Report Writing (IRW)7515%2Individual Oral Presentation (IOP)5010%3In-class Activity (ICA) x 330015% Total 40% ASSIGNMENT BRIEF Individual Report Writing (IRW) Individual Report Writing (IRW) Background:Workplace conflicts arising from working in teams and communication breakdown; seemed to be the main challenge of BMC Co’s clients.   Conflict can occur in any organization when employees with different backgrounds and priorities work together. Conflict can be expressed in numerous ways such as insults, noncooperation, bullying, and anger. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement. The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, absenteeism, turnover, and termination. Emotional stress can be both a cause and an effect of workplace conflict. Heightened tension over conflicting political views may be one cause of being treated rudely at work at least once a week. Most conflicts are between an employee and his/her immediate manager.   Experts offer several causes of workplace conflict, including: Personality differences.Workplace behaviors regarded by some co-workers as irritating.Unmet needs in the workplace.Perceived inequities of resources.Unclarified roles in the workplace.Competing for job duties or poor implementation of a job description—for example, placing a non supervisory employee in an unofficial position of “supervising” another employee.A systemic circumstance such as a workforce slowdown, a merger or acquisition, or a reduction in force.Mismanagement of organizational change and transition.Poor communication, including misunderstood remarks and comments taken out of context.Differences over work methods or goals or differences in perspectives attributable to age, sex or upbringing. Scenario:You are a Consultant of BMC Co. BMC Co’s Consultants are required to visit their client’s office, observe their operations, speak to their staff, and in the process, collect a set of data and compile their case notes.   The data that the Consultant has collected will then aid in his/her findings and analysis of the client’s business (i.e areas of strengths, for improvements, that are ineffective or inefficient, etc) before he/she can make appropriate recommendations (strategies/steps/actions for employers/ managers) to the client to improve their business operations and be more effective.   Consultants are required to compile a business report to document his/her task at the client’s office. The business report needs to be submitted to the respective client’s Chief Executive Officer. CEOs are usually very busy. Task:On 12 April 2021, your supervisor has six clients, and he is considering reassigning one of the client’s case files and data to you to take charge.   Your supervisor will be assigning you ONE of the six clients to work on: AENOVA Asia-Pacific LtdBiesSse Asia CorpCCM Singapore Office LtdDraeger Singapore CoEsmo Asia Pte LtdFesto Singapore Co   You may review the client’s case file and data in Case A to Case F, and continue providing the consultation services, and eventually submit the business report. (Note: Names of clients are fictitious, but data belongs to real companies.) The sample size is 100.   You should use as much data as possible, from the 10 data that was given to you. If you use too few, the quality of findings and analysis is likely to be low and unimpactful, and is highly likely to affect your score. You are recommended to use all 10. Do NOT create your own data.   The business report should include the perspectives of L4 – Topic 8 “Working in Groups”L5 – Topic 10 “The Communication Process”L6 – Topic 9 “Conflict Management”You are strongly encouraged to examine other related aspects (other concepts that you have learnt in this module) that will be useful for them.   You are also required to use the following for the report/presentation deliverables: L7 – Topic 11 Written Communications → Written ReportL9 – Topic 12A Visual Communications → Presentation SlidesL10 – Topic 12B Oral Communications → Presentation Recording Report Format:You will be penalised if you do not adhere to the above guidelines.   The report should consist of the following sections:   Assignment Cover Page/ Title Page Executive SummaryTable of ContentsIntroduction (1 page)Statement of Problem Ii. Statement of Purpose Iii. Scope of ReportLimitations of ReportSources of Data CollectionFindings and Analysis (2 to 2½ page)Conclusions (½ page)Recommendations (½ to 1 page)References – APA FormatAppendices (incl. the selected data, compilation of the results, case notes, etc) j.    Signed Declaration   The report should be typed with 1.5 line spacing, using font size 12 (Times New Roman or Arial). Sub headers will make it reader friendly. Keep the end users in mind.   The main text of the report (including introduction, findings & analysis, conclusions, and recommendation) should be between 4-5 pages. In addition, you should include relevant charts and graphs in your report.   Refer to samples and guides available on eGlobal – especially “Report Sample – Student A (Topic Leadership)” and read the comments on the side column. While student samples are not perfect, they are good references (do not plagiarise). Professional samples are also attached.   The cover page should include FULL names (according to the student register), NRIC/passport numbers, telephone numbers, and email addresses. Please adhere to the cover page format shown below. Title of Project Date of submission Tuesday, 11 May 2021 Prepared for: Full name of Recipient Job Title, Name of Organisation Submitted to: Lecturer’s Name < Mr Jed Senthil> Module Title < COM0004 BMC > Prepared by:   NoFULL Name (as in IC / Passport)Student ID No.  Tel/Hp No.  Email      Name of the assigned client company You may come out with the details that were not provided, e.g. CEO name. 6. Please adhere to the declaration page format shown below. Submission:The Report is due on 11 May 2021, Tuesday by 11:59am. Please ensure that you submit your assignment before the cut off time. If your assignment is submitted too close to the cut off time, you may not be able to submit successfully and may get an error page instead.   The Report must be submitted online via the Dropbox in D2L. Please read the instructions provided in D2L under “Online Activities – Dropbox” carefully before submission.   Please ensure that your Report is submitted in a single word document in MS Word format.   Save your file as FamilynameFirstname_GroupX.doc For e.g. TanMeiMeiSally_Group5.doc or PremaSubroyan_Group11.doc, omit D/O, S/O   Once you have submitted your file to your course Dropbox folder, you will be brought to the File Submission Successful page.   IMPORTANT: You will also receive a Confirmation Email from [email protected] in your MyMail account. If you do not get to the File Submission Successful page and you did not get the Confirmation Email from D2L in your MyMail account confirming the receipt of your assignment, your assignment submission may not be successful. Do refer to this https://eglobal.sim.edu.sg/shared/extfaqs/pdf/Student_Dropbox.pdf   It is your responsibility to check and ensure that the correct single report document is submitted online.   There will be penalty marks for the late submission of reports. For one day of lateness, 20% will be deducted from the total marks. If more than one day, Submission will NOT be accepted.   You may appeal via [email protected] Edu email account.   If you need technical assistance using the D2L system, please email SIMGE D2L’s team at [email protected] or contact helpdesk at 6248 0073. If you have queries that require administrative support pertaining to assignments and modules, please email [email protected] via your Mymail account. Queries using non-SIM email addresses will not be entertained. CASE NOTES & DATA You will need to link the given data to Lectures 4-6, to apply and make meaningful insight and in-depth analysis for your report. You are required to demonstrate your higher order ability to apply and interpret. Case A: Case notes of AENOVA Asia-Pacific Ltd SNDescription given to employeesPercentage1I believe that difficulties in organizations stem from strained relationships between employees.602I believe that most cases of harassment are never officially reported.903I believe the managers engage in discriminatory practices in hiring/promotion.784I did not receive any management training to handle teams585I feel appreciated and recognized by my supervisors216I would leave the company as long as I get a better salary.127I dread Mondays as I do not want to communicate with my teammates.438I am aware that conflicts reduce productivity, and can cost the company monetary losses.759I have observed that managers spend time dealing with workplace conflicts within their teams.4010I have observed conflicts lead to personal attacks27 Case B: Case notes of BiesSse Asia Corp SNDescription given to employeesPercentage1I have encountered conflict in the company382I have lost productivity of at least one hour a day, due to stress443I have attended basic conflict management classes or training for conflict resolution.604I did not find training classes beneficial to resolve conflicts positively.435I believe it costs more to replace a departed millennial employee.876I know of ex-colleagues who left as a result of the poor corporate culture.487I am aware that employees can file a lawsuit to address employment issues.128I am dissatisfied with my job as a result of the conflicts.339I am aware that my company is trying to improve employee engagement8810I am aware that conflicts reduce productivity, and can cost the company monetary losses.38 Case C: Case notes of CCM Singapore Office Ltd SNDescription given to employeesPercentage1I have encountered conflict in the company852I have to deal with it almost constantly293I have observed conflicts among front-line employees344I have observed conflicts among the senior team125I have observed conflicts lead to personal attacks276I have observed conflicts cause a project to fail97I believe the conflicts are a result of personality clashes and ‘warring egos’498I believe the conflicts are a result of stress in the workplace349I believe the conflicts are a result of heavy workloads3310I believe the conflicts had resulted in sickness or absence of the parties25 Case D: Case notes of Draeger Singapore Co SNDescription given to employeesPercentage1I have encountered conflict in the company due to personality clashes.492I have encountered conflict in the company due to stress and workload.673I have witnessed conflict morphing into personal attacks274I have called in sick or stay away from work to avoid conflict.255I observed that colleagues avoid colleagues due to bad feelings from conflict.676I observed that when the conflict was well managed, a good outcome was achieved.767I observed that my bosses handle conflict well228I believe that i have changed my approach to conflict over the years by being more proactive and taking things less personally.859I felt that undergoing conflict management training, helped me to be more confident and help seek win/win solutions.9510I prefer working in a small team, so that i can avoid too many disagreements.55 Case E: Case notes of Esmo Asia Pte Ltd SNDescription given to employeesPercentage1I had to deal with conflict in the workplace frequently.382I had clashed with my colleagues due to a difference in values.593I have observed conflicts result in personal attacks and insults.764I felt that when conflicts were not managed well, individuals suffered.675I know of colleagues who left the company due to conflicts.816I would take sick leave or be absent to avoid upcoming conflicts.777I believe the conflicts are a result of personality clashes and ‘warring egos’868I believe a majority of the conflicts can be de-escalated if the manager had dealt with it appropriately.539I believe that there is a lack of honesty and openness in the organization.6710I believe that everyone has a responsibility to ensure teams and conflicts are managed more effectively.66 Case F: Case notes of Festo Singapore Co SNDescription given to employeesPercentage1I have encountered conflict in the company752I have lost productivity of at least one hour a day, due to stress303I have attended basic conflict management classes or training for conflict resolution.804I did not find training classes beneficial to resolve conflicts positively.265I observed that colleagues avoid colleagues due to bad feelings from conflict.866I observed that when the conflict was well managed, a good outcome was achieved.167I observed that my bosses handle conflict well428I believe that i have changed my approach to conflict over the years by being more proactive and taking things less personally.239I believe the conflicts are a result of stress in the workplace4410I prefer working in a small team, so that i can avoid too many disagreements.85 Individual Oral Presentation (IOP) Individual Oral Presentation (IOP) Task:You will have to deliver a formal/professional presentation based on your project report to the client’s Chief Executive Officer. The key staff and senior management will also be present. You are suggested to be very professional and present in formal business attire.   Due to COVID-19, you will present via video conferencing. Although you will be recording yourself, you are to imagine that it’s live and open up for Q&A.   Once the individual presentations are submitted, a Question & Answer session might follow via online.Instructions:You should speak between 3 minutes (min) to 4 minutes (max). Please note that students who speak for less than 3 minutes will be awarded an “F” grade immediately. If you exceed the time limit, you will be penalised accordingly. Strictly adhere to the time duration.   As time is limited, you will need to decide what is pertinent for the presentation i.e. how much time you spend on each slide. This is to mimic a real life scenario.   All presentations must be accompanied by relevant visual aids; powerpoint slides being the minimum requirement. You are encouraged to utilise infographics and flat icons, instead of wordy texts. You may also use role-play, charts, videos etc. to enhance your presentation.   Refer to samples and guides available on eGlobal – especially “Presentation – Professional Sample A” as we are looking for formal yet stylish/chic aesthetics. Student samples are also attached, while they are not perfect, they are good references (do not plagiarise).Slides Format:You should NOT exceed 8-9 slides. Presentation Format as follows: 1          Title slide – title, name your organization and names1          Agenda/ Outline of presentation1          Introduction (all parts)2          Findings and Analysis1          Conclusion1          Recommendations1          Q&A / References Recording of yourself presenting: You can rehearse and record yourself as many times as you want, before you submit your final copy. You will need to submit a Video recording (clear and dual person-screen view) of yourself presenting. Yourself presenting the presentation slidesYour head and ¾ of the upper body must be seen.You will be assessed for body language, attire, gestures etc. Please refer to marking rubrics.Remember to look into the camera eye AS you present.Sharing screen to show the presentation slidesEnsure that no fonts are too small to be seenBoth the presentation and you the presenter must be CLEARLY visible. Please enlarge your screen and your slides to the maximum possible. Software Links Remarks Open Broadcaster Software (OBS) Download on your computer free from here: https://obsproject.com/ How to use it? What are the settings? How to download a copy free on my computer? https://www.youtube.com/watch?v=uL8Bw stqiqE Recommended Zoom https://www.youtube.com/watch?v=WmM SXOQVQs4 and https://www.youtube.com/watch?v=nYNO B38ejVI and https://www.youtube.com/watch?v=gk7l1F JB35s For ppt as virtual backgrounds: https://support.zoom.us/hc/en-us/articles/ 360046912351-Sharing-slides-as-a-Virtual-B ackground#:~:text=Click%20the%20Share% 20Screen%20button,select%20the%20Pow erPoint%20presentation%20file. Most convenient   Please ensure you can be seen, atleast ¼ of the screen (in virtual background). Powerpoint Recorder https://support.office.com/en-us/article/vi deo-record-presentations-2570dff5-f81c-40 bc-b404-e04e95ffab33 and https://www.youtube.com/watch?v=f8u_Q Window of the presenter is usually too small.     Try test recording abt 5-10secs first, before you start recording your whole presentation. You are recommended to use one of the these options to record:   DZLqMs and https://www.techsmith.com/blog/record-a- presentation/   Soapbox https://soapbox.wistia.com/welcome# and Aesthetic. But   https://www.youtube.com/watch?v=dHLKf have to pay to   hQS7P0 and download   https://www.youtube.com/watch?v=TsfWw video. (Can use   uOaob0 before OBS)                         You may sit or stand while presenting, but your head and ¾ upper body must be seen.Submission:All presentations are to be submitted on 11 May 2021, Tuesday by 11:59am. Please ensure that you submit your assignment before the cut off time. If your assignment is submitted too close to the cut off time, you may not be able to submit successfully and may get an error page instead. There will be penalty marks for late submission of reports. For one day of lateness, 20% will be deducted from the total marks. If more than one day, Submission will NOT be accepted. You may appeal via [email protected] Edu email account.   You are required to submit all three (3) items together in the dropbox on eGlobal.Business Report – .doc format onlyBusiness Presentation Slides – .ppt or .pptx format onlyVideo recording (clear and dual view) – .mp4 formatPls email lecturer (send a sample video 2 weeks in advance), to check if other formats are allowed.   It is your responsibility to ensure the file size is uploadable. You may use online resources to downsize the file. E.g. https://youtu.be/nNRuBhXzWKo   If you need technical assistance using the D2L system, please email SIMGE D2L’s team at [email protected] or contact helpdesk at 6248 0073. If you have queries that require administrative support pertaining to assignments and modules, please email [email protected] via your Mymail account. Queries using non-SIM email addresses will not be entertained. MARKING RUBRICS Individual Written Report (ICR) SNCriteriaDescriptionMarks1IntroductionAll subsections of the Introduction section complete and clear102Findings and AnalysisReference made to the survey findings in the reportGood analysis, presentation and discussion of dataSections logically divided with informative headingsGood use of visuals and reference made to the visualsVisuals clearly labelled and numbered203ConclusionLogical comments/ evaluations made based on facts discussed in the Findings section with no new information introduced104Recommenda tionPractical suggestions and/or solutions that flow from the conclusions logically as to how the problem can be solved or minimised155Report Writing FormatCover page with title that reflects report contentContents page that has all the sections listed systematically numberedAll sections complete and in the right orderProject specifications adhered to (1.5 line spacing, 12 point font size)A clear system of numbering sections and subsectionsExecutive Summary using headings, numbers or bullets with main points listed.106LanguageNo grammatical errorsNo spelling errorsAppropriate and wide range of vocabularyGood sentence structuresGood use of transitions10 Total 75 Individual Oral Presentation (IOP) SNCriteriaDescriptionMarks1Style and AttireLevel of presentation is appropriate for the audience.Presentation is a planned conversation, paced for audience understanding.Confident and appropriate attired102Use of Communicati on AidCommunication aids enhance presentation. The font on the visuals is readable.Information is represented and organized to maximize audience comprehension.Details are minimized so that main points stand out.103Content and organisationSpeaker provides accurate and complete explanations of key concepts. Listeners gain insights.Information (names, facts, etc) included in the presentation is consistently accurate.Presentation is clear, logical, and organized. Listeners can follow a line of reasoning.104Use of languageSentences are complete and grammatical. They flow together easily.Words are well chosen; they express the intended meaning precisely.105Communicati on CuesExcellent voice projection, pronunciation and use of vocal varietyBody language reflects comfort interacting with the audience. Appropriate gestures, posture, facial expressionsExcellent eye contact – looks confidently at the audience; no reference to notes/ not reliant on the slides10 Total 50 In-Class Activity (ICA) In-Class Activity (ICA) Three main activities – individual and group- will be conducted during lecture, after any of the sessions. Each activity will constitute 5%, and thus total 15%. SNDescriptionMarksPercentage1Activity 1 – L61005%2Activity 2 – L111005%3Activity 3 – L141005% Total30015% More information will be announced, at the beginning of each lecture. Absentees will get ZERO marks for that activity. Please be reminded that your attendance is essential for every lesson.

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER

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