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ASSESSMENT TASKSCPP40307CERTIFICATE IV IN PROPERTY SERVICES(REAL ESTATE)A G E N T ’ S R E P R E S E N T A T I V EC P P D S M 4 0 0 7 A I d e n t i f y l e g a l a n d e t h i c a l r e q u i r e m e n t s o f p r o p e r t ym a n a g e m e n t t o c o m p l e t e a g e n c y w o r kC P P D S M 4 0 0 8 A I d e n t i f y l e g a l a n d e t h i c a l r e q u i r e m e n t s o f p r o p e r t ys a l e s t o c o m p l e t e a g e n c y w o r kC P P D S 4 0 8 0 A W o r k i n t h e r e a l e s t a t e i n d u s t r yASSESSMENT QUESTIONSAssessment Task 1: Short answer questionsUse the fields provided to answer the following questions.The space provided should help give you an idea of the desired level of detail your assessor is seeking.Ensure you do not complete this document in a web browser such as Chrome, Safari, Microsoft Edge orsimilar as your responses entered will not be saved using these applications.Question 1Describe the agency-principal relationship. What are the agent’s responsibilities in this relationship?ASSESSMENT TASK 1Question 2Define the following roles.a) Real estate agent_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) Agent’s representative_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) Officer in effective control_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 3a) Which legislation describes the key licensing and eligibility requirements for agency staff in your state or territory?______________________________________________________________________________________________________________________________________________________________________________________________________________b) List the eligibility requirements for estate agents license and agent representative’s license in your state or territory.__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _§§anti-discrimination andequalemploymentopportunityconsumerprotectionandtradepractices ______________________________________________________________________________________________________________________________________________________________________________________________________________c) Identify and list the legislation relating to the following:§ environmental issues§ OHS§ privacy§ property management._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________d) List the legislative and industry requirements in your state or territory that regulate the ethical and standard of conductreal estate agents and real estate representatives.ASSESSMENT TASK 1___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________e) Explain the intention of the following legislation:§ Privacy Act 1988 (Cth)§ Equal Opportunity Act 2010§ Australian Consumer Law and Fair Trading Act 2012________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1f) List the legislation that covers property sales in your state or territory. CommonwealthYourstateorterritory g) Discuss the professional conduct standards that agents are bound by in relation to property sales._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 4What is an ‘Authority to act’?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 5For the following questions, you must refer to the correct section of the relevant Act in your state or territory.a) What is licence lending?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ b) What are the penalties for licence lending?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What is a Vendor’s Statement? To which section of the Act in your state or territory does it relate? What informationdoes it contain?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1d) Explain the following rights and duties of landlords and tenants as defined in the relevant Act in your state or territory.You must identify the relevant section of the Act where required.§ Quiet enjoyment__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________§ What are the tenant’s responsibilities and duties under sections 59- 64 of the Act?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________§ Explain the rights of entry to the property. What are the obligations for both the landlord or their agent and thetenant?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________§ When can property inspections be carried out on a leased property? What conditions must be met prior to theinspection?ASSESSMENT TASK 1__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________e) Which sections of the relevant Act in your state or territory relate to locks and keys? Summarise the regulations._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 6For the following questions, you must refer to the correct section of the relevant Act in your state or territory.a) What is commission sharing?b) In which circumstances should commission sharing be disclosed?a) In which circumstances is disclosure not required?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 7a) Explain an agent’s liability for breach of contract and negligence.b) What penalties may be applied under legislation for breach of contract or negligence?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 8What legislation must employers comply with in regards to conditions of employment? Think about Commonwealthlegislation and that of your state or territory._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 9a) What is the purpose of a trust account?b) What are the main legislative controls on trust accounts?c) Provide three examples of monies that must be kept in a trust account._______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 10At times you will require specialist advice regarding aspects of your role and dealing with clients. List some of the people whocould provide this advice.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 11a) What is the legislation relating to consumer protection? Briefly describe the intent of the legislation.__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) What are the main requirements of privacy legislation?Question 12a) Identify and list the opportunities available for continuing professional development.b) Why is it necessary to continue to undertake training?ASSESSMENT TASK 1Question 13Identify and list Commonwealth legislation and the legislation of your state or territory relating to the areas below. Thinkabout property management and sales in your response. Anti-discriminationandequalemploymentopportunityConsumerprotection,fairtradingandtradepracticesEmploymentandindustrialrelationsFinancialmanagementOHSPrivacy Question 14Identify a minimum of four risks that may impact on an agency. Outline the strategies that you would recommend to manageeach risk. RiskStrategies ASSESSMENT TASK 1 RiskStrategies Question 15a) What is property management? What is the relationship between property management and asset management?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) What are the roles and responsibilities of property managers?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) Explain the role and responsibilities of a salesperson in relation to property sales.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1_______________________________________________________________________________________________________ Question 16a) List legislative and industry requirements that regulate the ethical and standard of conduct real estate agents and realestate representatives.b) Explain the intention of the following: Privacy Act1988(Cth)Equalopportunity/anti-discriminationlegislationinyourstate/territoryConsumerlaw/fairtradinglegislationinyourstate/territory ASSESSMENT TASK 1Question 17Briefly explain the roles of the following agencies in your state or territory: § Consumeraffairs/fairtrading§ CivilandAdministrativeTribunal§ Equalopportunity/humanrights/antidiscrimination§ Residentialtenanciesbondauthority/board§ SmallBusinessCommissioner ASSESSMENT TASK 1Question 18a) Explain an agent’s liability for breach of contract and negligence.b) What penalties may be applied under legislation for breach of contract or negligence?c) What strategies could you implement in the case of a dispute between a tenant and landlord?Question 19List the four types of leases (properties for lease) that an agent may be responsible for.ASSESSMENT TASK 1Question 20a) Explain the meaning of ‘listing’.______________________________________________________________________________________________________________________________________________________________________________________________________________b) What methods can you use to prospect properties for listings? (Consider both property management and sales in yourresponse.)___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) Before listing a property for sale, what information do you need to gather?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 21a) Describe types of leasing and managing authority.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1b) What is the purpose of a ‘landlord’s instruction’ form? What information does it contain?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 22How are agent’s fees calculated in regards to leases? What fees can an agent claim?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 23a) List the statutory and agency leasing documents that are required throughout a residential tenancy.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) List the standard forms and documents required for selling a property.______________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 24Explain the requirements of a condition report as described in the relevant Act for your state or territory. What are thepenalties for non-compliance with the relevant section?’Question 25a) What is the maximum bond payable? Refer to the specific section of the relevant Act for your state or territory andexplain any exceptions.ASSESSMENT TASK 1_______________________________________________________________________________________________________b) Explain the process for receiving, recording and lodging bonds and security deposits.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What/who regulates the establishment and management of trust accounts?______________________________________________________________________________________________________________________________________________________________________________________________________________d) What financial records are required by the landlord from the agency?____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1e) Who can sign a trust cheque or approve an EFT for a trust account?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 26Refer to the relevant Act in your state or territory regarding property management and answer the following questions.a) Who is responsible for maintaining the premises?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ b) How should landlords respond to a request for urgent repairs?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ c) What is an urgent repair, as defined in the Act for your state or territory?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ASSESSMENT TASK 1Question 27a) List three ways in which a lease may be terminated._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________b) What period of notice must be given to the tenant in the following situations?§ The owner intends to sell the property with vacant possession§ The property was sublet without the landlord’s consent§ Non-payment of rent for 14 days or more§ The landlord’s daughter is moving into the house._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________c) What is the process for serving notices?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________d) What statutory and agency documents are required to be completed to terminate a tenancy____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________e) Under what circumstances can a landlord claim all or part of the bond?_______________________________________________________________________________________________________ASSESSMENT TASK 1____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Question 28Explain the following terms:a) Freehold or fee simple______________________________________________________________________________________________________________________________________________________________________________________________________________b) Leasehold______________________________________________________________________________________________________________________________________________________________________________________________________________c) Stratum title______________________________________________________________________________________________________________________________________________________________________________________________________________d) Strata title______________________________________________________________________________________________________________________________________________________________________________________________________________e) Sole owner______________________________________________________________________________________________________________________________________________________________________________________________________________f) Joint tenants______________________________________________________________________________________________________________________________________________________________________________________________________________g) Tenants in commonASSESSMENT TASK 1_______________________________________________________________________________________________________Question 29a) What is a Certificate of Title?b) What information does a Certificate of Title include?Question 30a) List the different types of methods used for selling/listing property for sale.b) What factors influence the choice of method for selling?ASSESSMENT TASK 1c) What are the benefits and limitations of selling by auction and by private sale? AuctionPrivatesaleBenefitsBenefitsLimitationsLimitations Question 31a) What is an authority to sell?______________________________________________________________________________________________________________________________________________________________________________________________________________ b) Explain the following authorities:ASSESSMENT TASK 1 GeneralauthorityExclusiveauthority c) What must be included in an authority to sell?Question 32What are the legislative requirements and standards in your state or territory regulating commissions in relation to sale ofproperty?ASSESSMENT TASK 1ASSESSMENT TASK 1Question 33What is the process for settling the sale of property? You may refer to specific agency procedures or general processes.Question 34Refer to the Act for your state or territory that covers the sale of land. Identify the division and sections that relate to theprocesses for receiving, receipting, recording, banking and release of deposit monies from an agency trust account.ASSESSMENT TASK 1Question 35Imagine you are extremely busy and do not have the time to do all your tasks by the allocated deadlines. Describe how youwould decide what tasks to delegate to others in your work team.Question 36Why is important to keep lines of communication open with your manager/supervisor at all times?Question 37How would you role model a professional, positive image and contribute effectively to your workplace? Think of four ways.ASSESSMENT TASK 1Question 38Write down two barriers to communication that you think might happen in the workplace, or you have seen occur in theworkplace. For each problem, write down the cause and what you would do to respond to the problem. Communication problem1:CauseComplaintsHowtorespondtotheproblemCommunication problem2:CauseHowtorespondtotheproblem

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