Leadership with Style | My Assignment Tutor

Leadership with StyleHotel ManagementLeadership with StyleCopyright © Texas Education Agency, 2013. These Materials are copyrighted © and trademarked ™as the property of the Texas Education Agency (TEA) and may not be reproduced without theexpress written permission of TEA, except under the following conditions:1) Texas public school districts, charter schools, and Education Service Centers may reproduceand use copies of the Materials and Related Materials for the districts’ and schools’educational use without obtaining permission from TEA.2) Residents of the state of Texas may reproduce and use copies of the Materials and RelatedMaterials for individual personal use only, without obtaining written permission of TEA.3) Any portion reproduced must be reproduced in its entirety and remain unedited, unalteredand unchanged in any way.4) No monetary charge can be made for the reproduced materials or any document containingthem; however, a reasonable charge to cover only the cost of reproduction and distributionmay be charged.Private entities or persons located in Texas that are not Texas public school districts, Texas EducationService Centers, or Texas charter schools or any entity, whether public or private, educational ornon-educational, located outside the state of Texas MUST obtain written approval from TEA and willbe required to enter into a license agreement that may involve the payment of a licensing fee or aroyalty.For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, TexasEducation Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email:[email protected]© Texas Education Agency, 2013. All rights reserved.2Lesson ObjectivesAt the end of this lesson students will be able to:• List four basic duties of hospitalitymanagement• State the main responsibility of a hospitalitygeneral manager• Know the eight tasks of a manager• Identify and demonstrate positive workbehaviors• Understand and demonstrate self-responsibilityand self-management• Analyze the effects of health and wellness onemployee performanceCopyright© Texas Education Agency, 2013. All rights reserved.3Hospitality ManagementWelcoming customersProducing products andservicesProtecting customers fromharmProducing profitCopyright© Texas Education Agency, 2013. All rights reserved.4The General Manager• The person responsible for the entireoperation• Knowledge and experience– Management– Sales– Marketing– Design– Finance– SafetyCopyright© Texas Education Agency, 2013. All rights reserved.5The Management Organization HOTELGeneral ManagerRoomsDivisionDirectorFood &BeverageDivisionDirectorMarketing& SalesDivisionDirectorAccountingDivisionDirector orControllerHumanResourcesDivisionDirector Copyright© Texas Education Agency, 2013. All rights reserved.6Management TasksSet goalsOversee customer satisfactionControl costs– set budgets– monitor purchasing, receiving, and inventory– cut costsKeep recordsCopyright© Texas Education Agency, 2013. All rights reserved.71 2 3 4Management TasksManage human resources– hire and train– supervise– plan shifts– evaluatingMaintain the facilityOversee Sanitation andSafetyMarket the businessCopyright© Texas Education Agency, 2013. All rights reserved.85 6 7 8Management Skills Delegation Motivation Communication Technical Computer OrganizationalCopyright© Texas Education Agency, 2013. All rights reserved.9Management Styles•Autocratic style•Bureaucratic style•Democratic style•Laissez-faire styleCopyright© Texas Education Agency, 2013. All rights reserved.10Health and Wellness• Enhanced productivity• Reduced absenteeism• Build employee morale• Saves money foremployee• Saves money foremployer• Improves companyimageCopyright© Texas Education Agency, 2013. All rights reserved.11References & ResourcesImages:• Microsoft Office Clip Art: Used withpermission from Microsoft.Textbooks:• Reynolds, Johnny Sue. (2010)Hospitality Services Food & Lodging.Second. Tinley Park, Illinois: TheGoodheart-Willcox Company, Inc.Copyright© Texas Education Agency, 2013. All rights reserved.12


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