assess your underpinning knowledge to complete the tasks | My Assignment Tutor

Assessment Tasks and Instructions Student NameStudent NumberCourse and CodeUnit(s) of Competency and Code(s)SITTTSL006 Prepare quotationsStream/ClusterTrainer/Assessor Assessment for this Unit of Competency/ClusterDetailsAssessment 1Short Answer QuestionsAssessment 2Case StudyAssessment 3Assessment conducted in this instance: Assessment 1 2 3 Reasonable AdjustmentHas reasonable adjustment been applied to this assessment?No No further information requiredYes Complete 2.Provide details for the requirements and provisions for adjustment of assessment: Student to completeMy assessor has discussed the adjustments with meI agree to the adjustments applied to this assessmentSignatureDate 2nd Assessor to completeI agree the adjustments applied to this assessment are reasonableNameSignatureDate Assessment Guidelines What will be assessedThe purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects:specific industry sector and organisation: quotation systems and procedures features of products sold sources of costs for products, services and fees sources of negotiated cost of supply, contractual arrangements and preferred supplier arrangements commission and mark-up rates and procedures formats for and inclusions of quotations presented to customers conditions and limitations of quotation considerations: changes of conditions of pre-existing quotation or booking changes to provision of pre-existing booking cost of items that are subject to availability date of current quotation exclusions general conditions and rules inclusion of fees, taxes and levies legislative requirements life and expiry date of quotation methods of customer accepting quotation payment requirements prices being subject to change product and service components of quotations: accommodation activities convention facilities cruises domestic products and services entertainment entrance to attractions or sites food, beverage and catering functions international products and services meals meeting or event equipment speaker services special event consumable items special items with customer’s corporate branding technical equipment and services: audio-visual pyrotechnics rigging sound and lighting special effects stage design and construction venue styling tour guiding services tours transfers transportation travel insurance vehicle rental venue hire special fees and other charges that apply to customer bookings: amendment fee cancellation fee communication fee courier fee credit card fee itinerary preparation fee loyalty program redemption fee product booking fee reconfirmation fee service fee transaction fee visa and passport handling fee primary components of consumer protection laws that relate to providing quotations and, organisational responsibility for: nominating and charging cancellation fees providing information on potential price increases providing refunds supplying products as described or substituting suitable products when product is unavailable.Place/Location where assessment will be conductedSSH to completeResource RequirementsPen, Paper or computer, calculatorInstructions for assessment including WHS requirementsYou are required to address all questions to achieve competence. Your trainer will provide you with instructions for time frames and dates to complete this project. Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved. Statement of AuthenticityI acknowledge that I understand the requirements to complete the assessment tasksThe assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processesI understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessmentStudent Signature: Date: / /201 This assessment:First Attempt2nd AttemptExtension – Date:    /    /   RESULT OF ASSESSMENTSatisfactory Not Yet SatisfactoryFeedback to Student:Assessor(s) Signature(s):Date:   /    /     Student SignatureDate:   /    /      Assessment 1 Your task: Answer the questions below. Explain why it is important that the information you use for costing is accurate and up to date. Response A customer books a flight from Los Angeles to Las Vegas that costs US$210. If today’s Rate of Exchange (ROE) for the US Dollar is 0.78, how much would this ticket cost in Australian Dollars? (round to the nearest digit if applicable) Response What sort of checks would you do to ensure that the final cost to the customer is accurate? Response In relation to providing quotations, outline your understanding of the following industry terms: ResponseA. CommissionB. Nett priceC. Gross PriceD. Mark upE. Rate of Exchange It is vital every member of a travel agency understand how commissions work. The chart below shows the different product types and example levels of commission that may apply. Using this chart as a guide, calculate the following commissions to be taken from these gross costs: PRODUCTCOMMISSION RATEDomestic Air Domestic Packages International Air International Packages Domestic/International Car Hire Domestic/International Accommodation Insurance5% 10% 9% 10% 10% 10% 30%1A Domestic Holiday Package valued at $25602An international holiday package of $1500 combined with international car hire of $6403An International airfare of $39904A domestic airfare of $2705An Insurance policy valued at $856A Domestic Airfare valued at $200 combined with domestic accommodation valued at $500, combined with travel insurance valued at $85. Please prepare a quote for the following itinerary: Two adults traveling business class Coolangatta/Perth/Coolangatta. Accommodation in Perth – Raptis Royal Plaza in a twin room for 5 nights. They will require a Group C Avis hire vehicle for 3 days. AIRFARE: QANTAS AIRWAYS Flights Coolangatta/Perth return Prices quoted are per person return.ECONOMYBUSINESSFIRST$560$1400$1940ADDITIONAL TAX $38.50 RETURN PP THE RAPTIS ROYAL PLAZA – PERTH Prices quoted are per person per night.SINGLETWIN SHARETRIPLE SHARE$280$140$94 AVIS CAR RENTAL Prices quoted are per vehicle per day and include insurance.GROUP AGROUP BGROUP C$150$200$250 Please show the breakdown of your costing below Please Quote Price per Person $ Total Price for two adults $ Total commission earned for two adults $ (Use commission levels from question 5) List 2 other fees tourism workers can charge customers for and WHY: Response1.2. List below 2 limitations that might apply to a quotation: Response1.2. List below 4 items that should always be included in a quotation: Response1.2.3.4. A customer calls and requests a change to the quotation you prepared yesterday, what would you do? Response What are some ways you can reduce the paper consumption in a Tourism Office? Response Describe in detail 4 general consumer protection issues that tourism industry staff must be aware of when providing quotations to their customers. Response1.2.3.4. When providing quotes to customers, what are two examples of timeframe restrictions placed on quotations? Response What are the most common sources of costing information for travel agents? Response Name some common commercial agreements between tourism companies: Response Outline the general procedure to follow when preparing a quotation: Response You have previously quoted booking fees to your Customer, but your Supervisor has noticed an error. Please look through the service fees below and show the correct figures in the second column. Work out the total fees and taxes you need to quote the following customers for the Services listed below. Use the fee schedule below to work out the fees Resort fee: $5 per person per night International booking fee: $50 per person Visa card payment: 2% surcharge American express payment: 2.5% surcharge Amendment fee: $50 per booking Baggage fee: $25 per person – 20kg Original QuoteNew Answer5 nights at a Resort (2 people)1st Customer pays $1000 by American Express2nd Customer pays $1000 by Visa Card20kg luggage added per personResort fee $5 x 5 nights = $25American express fee = $20Visa fee = $20Baggage fee = $25Total fees quoted for two people$95.00


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