Knowledge questions | My Assignment Tutor

RTO No. 31736 | CRICOS 03010G HOSPITALITY SITXHRM003 Lead and manage people Assessment Tool 1 of 3: Knowledge questions PRINT CLEARLY – Please fill out the following using Black or Blue Ink only. QualificationStudent nameKomalpreet KaurStudent numberQFC2013454Student [email protected] nameAngel RanjitAssessment due date31/5/2021Submission dateAttempt 1 Date: 22/5/2021Attempt 2 Date:Attempt 3 Date:Result for attempt (S or NS) Note: If you have not signed the student declaration on the next page your submission will not be accepted. Student declaration of authenticity Before you submit this Assessment Tool you must declare that the work is your own. Read the text below. Sign the declaration if you agree with all of the statements. I declare: The answers I have given in this Assessment Tool are my own work, based on my own study and research and no part of it has been copied from any other source, except where due acknowledgement/reference has been made. (Plagiarism is not permitted in any form) A late submission fee of $150 per Unit of Competency will apply before my submission will be marked if my submission is made past the due time and date. I have kept a copy of my Assessment Tool if I have submitted the answers in any form other than a self-marking quiz on Moodle. Queensford College will retain this Assessment Tool as evidence of assessment for audit purposes. I give permission for my Assessment Tool to be reproduced, communicated, compared and archived for the purposes of detecting plagiarism or collusion and to fulfil Queensford College’s requirements as an RTO. Any assessment marked as unsatisfactory will require me to undergo reassessment; reassessment may involve different assessment to that originally undertaken. I have read and understand the policies and procedures relating to assessment as outlined in the Queensford College Student Handbook (or the International Student Handbook) and the Student Assessment Guide.Signed: Komalpreet Kaur Dated: 22/5/2021 Assessment Tool 1 of 3: Knowledge questions Purpose This Assessment Tool will test your underpinning knowledge before you go on to the case study and practical tasks of leading and managing people. Location You are to answer a series of questions to assess your understanding of matching ICT needs with the strategic directions of the enterprise. Make a copy of this document. Name it SITXHRM003_[Your Name]_AT 1 of 3_submission1 (if your first attempt, submission2 if your second etc.)Complete the cover sheet and sign the declaration of authenticity. Your submission will be rejected unless both of these are completed. Rejection may mean a delay in your submission and the imposition of a late fee which must be paid before your work will be marked.Complete all questions.You need to submit this document when you have completed all sections. You need to upload the document to Moodle by clicking on the link named SITXHRM003_AT 1 of 3_Submission link. You MUST keep the original of this document somewhere safe. Resources supplied by your assessor Documents You will need to be familiar with the following documents: SITXHRM003 Learner Guide Physical resources None Resources you will need to provide Computer and internet access How to submit this Assessment Tool What?Complete all of the questions and submit to submission linkWhen?Your assessor will advise the due date and time for this assessment.Where?Upload to the submission link for Assessment Tool 1 of 3 in Moodle. If your assessor advises not to use Moodle you may hand in your printed copy of this Assessment Tool however you MUST keep a copy. What you must do to achieve Satisfactory for this Assessment Tool This Assessment Tool is the first of 3 assessments for this Unit of Competency. You must achieve a Satisfactory result (correct response) for every question. You are permitted 3 attempts at this assessment. Questions Question 1 Explain the role and function of a supervisor/manager in the hospitality industry for making decisions, delegating tasks to staff, monitoring staff performance and also planning and organising a team. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 2 Providing information to your team is essential when in a leadership role. Discussion the types of information that supervisors/manager should provide to their team. Include in your response why this type of information is important to provide to teams. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 3 Provide an detailed explaination of why team members to need understanding the expectations, roles and responsibilities for the following areas: AreaExplainationThe important of adhering to policies and procedures of the organisationBeing a cooperative team member and being open with their communicationUnderstanding their role and responsibilities within the workplace (nature and scope of work)Working with others in the workplace and within their own teamUnderstanding reporting requirementsAssessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 4 Based on your response in Question 3, how do you ensure that the expectations, roles and responsibilities of your team align to the that of an organisation? Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 5 There are many styles of leadership which are applied when leading a team. List and briefly describe four (4) different leadership styles which apply when leading a team. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 6 Which leadership style best describes how you would lead a team? Give a example ofhow you would apply your chosen leadership style. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 7 List six (6) characteristics of effective leadership and detail how you could apply these characteristics in your own role as a leader. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 8 What are three (3) key features of open and supportive communication you should apply when in a leadership role? Outline the features of open and supportive communication. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 9 As a leader, you will be responsible for continually providing support and motivation to your team. List two (2) motivational theories which you could use in your own role as a leader and explain their effectiveness. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 10 Discuss how group dynamics plays a role in successful team management? Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 11 Complete the following table by providing: A detailed description for each of the key principles of teamworkInclude an example of how you could apply each teamwork principle in your own role as a leader PrincipleDescriptionExampleThe key characteristics of effective teamsThe role and attributes of effective team membersTeam structures (organisation of teams)Potential problems with a teamThe benefits of effective teamworkAssessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 12 List five (5) forms of recognition and reward which should be applied when leading a team. Give examples of how you could used each of your listed methods. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 13 Outline two (2) types of organisational plans and provide a brief description for each of them. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 14 Discuss the planning processes when developing and implementing at team performance plan. Assessor FeedbackSNSFeedback (MUST be provided if NS is selected) Question 15 As a leader, you will be responsible for each individual staff’s development needs. Development of staff can occur due to promotion, opportunities for greater responsibilities within the organisation, or to improve performance. When planning, organising and providing staff development, you will be need to consider several areas. These areas are listed below. Provide an example of how you address each of the listed considerations when managing staff development. Considerations when planning, organising and providing staff developmentExampleDevelopment requirements due to change in job responsibilitiesOpportunities for staff development through external training and undertaking professional developmentDevelopment requirements due to a formal promotionOpportunities for staff development through internal training and undertaking professional developmentStaff development through opportunities to create greater autonomy or responsibilityAssessor FeedbackSNSFeedback (MUST be provided if NS is selected) Result (for use by assessor only) Has the student signed the declaration of authenticity or this has been done through Moodle?☐ Yes ☐ NoHas reasonable adjustment been made by the assessor in assessing the student’s competency in respect of this Assessment Tool?☐ Yes ☐ No If Yes, the assessor must specify the arrangements of the reasonable adjustment. Describe here:Name of assessorSignature of assessorDate of marking assessmentOverall Result for this Assessment ToolSatisfactory ☐ Not Satisfactory ☐If resubmission is required, provide dateIf resubmission is required, specify requirementsResubmission due date and time:The following must be resubmitted: Note to assessor: once this Result section is completed, copy the result of S or NS to the cover page and transfer result to the Student Assessment Tracker.

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER

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