MRD403_Assessment_2_Brief_IndividualAssessment_DueWeek10 Page 1 of 6Task Summary:This assessment task requires you to write a 3000-word reflective portfolio divided into (4) journalentries. Please refer to the Task Instructions for details on how to complete this task.Context:The Reflective Portfolio is a means to review what you have learnt on a weekly basis. How thetheoretical concepts relate to your past/current experiences and how they could be applied toenhance your performance as hotel leader.Whereas traditional academic projects expect students to be objective and impersonal, a ReflectivePortfolio asks students to highlight their own perspectives, and opinions. It provides an accuratesummary of the work undertaken and the thought process developed. ASSESSMENT 2 BRIEFSubject Code and TitleMRD403: Management of Rooms DivisionAssessmentReflection PortfolioIndividual/GroupIndividualLength3,000 wordsLearning OutcomesThis assessment addresses the following subject learning outcomes:a) Undertake and critically reflect upon the room’s divisionsupervisory functions.b) Assess a hotel business using management theories, conceptsand business performance tools to measure, review and evaluatethe essential issues in rooms division management.c) Evaluate the principles of cost control and the necessaryresources for rooms division.d) Critically reflect upon safety and security measures practiced inrooms division of hotels, and external threats.e) Assess the importance and application of technology in roomsdivision.SubmissionBy 11:55pm AEST/AEDT Week 10Weighting35%Total Marks100 marks MRD403_Assessment_2_Brief_IndividualAssessment_DueWeek10 Page 2 of 6Task Instructions:• Discuss critically any challenges, areas of confusion or other thoughts relating to your weeklylearning experience. Ensure your major ideas are supported by academic references and useproper paragraphing.• You MUST use the first person to share your reflections. E.g., “I learned this week that…”, “Thisnotion made me reflect…” etc• Avoid presenting descriptive information, that is to say, no repeating theoretical conceptscovered during the sessions neither copying nor pasting content from academic articles andtextbooks.• You MUST frame your reflections using a minimum of 12 credible academic sources (in-textreferences) to QUALIFY for a pass. Lecture slides are NOT an appropriate reference.• Cite your sources appropriately using APA 7th Edition Referencing and Academic Writing Guideon Blackboard.• Applied Learning reflection or Discussion Forum activities could be included to reinforce yourarguments as it is part of your weekly learnings.To help you better understand how to organise your group presentation please follow the belowreport structure:Structure Guideline:• To complete this task, you will need to divide your reflection into (4) journal entries,o Front Office Management (Guest cycle, Complaints, Conflict Resolution,Performance appraisal)o Housekeeping Management (Sustainability, Inventory control, labour cost & staffing)o Guest services Management (Customer experience, WOW factor, etc)o Night Management (Night audit, Safety & Security, Financial reports)• Table of contents, introduction and/or conclusion are NOT required.• Paragraph structure’s sample belowMRD403_Assessment_2_Brief_IndividualAssessment_DueWeek10 Page 3 of 6ReferencingAll referencing must be in accordance with the Academic Writing Guide: APA 7th Edition onSharePoint.It is essential that you use appropriate APA style for citing and referencing research. Please see moreinformation on referencing here in the Academic Writing Guide found via the Academic Skillswebsite.Submission Instructions• Submit your Reflective Portfolio via Blackboard in electronic form as a word-processed file.• A TUA assessment cover sheet to be attached to your journal.• File name: “Your full name as per blackboard & student number” E.g., John Smith A00012345Academic IntegrityAll students are responsible for ensuring that all work submitted is their own and is appropriatelyreferenced and academically written according the Academic Writing Guide. Students also need tohave read and be aware of Torrens University Australia Academic Integrity Policy and Procedure andsubsequent penalties for academic misconduct. These are viewable online.Students also must keep a copy of all submitted material and any assessment drafts.MRD403_Assessment_2_Brief_IndividualAssesment_DueWeek10 Page 4 of 6Assessment Rubric Assessment CriteriaFail(Unacceptable)0-49%Pass(Functional)50-64%Credit(Proficient)65-74%Distinction(Advanced)75 -84%High Distinction(Exceptional)85-100%Knowledge andunderstanding oflearning outcomes(25%)Limited understandingof required conceptsand knowledgeKey components of theassignment are notaddressed.Knowledge orunderstanding of the fieldor discipline.Resembles a recall orsummary of key ideas.Thorough knowledge orunderstanding of thefield or discipline/s.Supports personalopinion andinformationsubstantiated byevidence from theresearch/coursematerials.Demonstrates a capacityto explain and applyrelevant concepts.Highly developedunderstanding of the field ordiscipline/s.Well demonstrated capacityto explain and apply relevantconcepts.A sophisticatedunderstanding of the field ordiscipline/s.Mastery of concepts andapplication to newsituations/further learning.Excellent demonstratedcapacity to demonstrate,explain and apply relevantconcepts.Depth and analysis ofreflection(30%)Presents description (i.e.recounts experience)with no attempt toanalyse or drawmeaning from thisexperience.No attempt is made tomove beyond ownexperience or to extendunderstanding throughother positions or pointsDraws out some keylearnings. The analysisfocuses primarily onbasic knowledge.Other positions/pointsof view are not a featureof the discussion.There is some evidenceof work undertaken butlittle focus on skill sets thatExperiences related tothe topic are presentedeffectively using thestudents own personalperspectives, opinionsand feelingsThe description providesan adequate focus forfurther reflection. Itincludes a reasonablyDialogic reflection. Thereflection is analytical orintegrative, linking factorsand perspectives aroundweekly content.Demonstrates a capacity todraw on past and currentwork experience to engagewith weekly content.The reflection is analytical orintegrative, clearly linkingfactors and perspectivesaround the weekly content.Identifies developments inthinking and formulatesconclusions and a substantialposition regarding ownknowledge and experiences asit related to the varioustopics. MRD403_Assessment_2_Brief_IndividualAssesment_DueWeek10 Page 5 of 6 of view.were developed or benefitsto a hotel leader.thorough statement ofthoughts and opinions.Demonstrates the ability toreflect on what has beenachieved and learntthroughout the unit.This position issupported with relevantexperience and insightfulanalysis of own and others’points of view.Analysis and applicationof new knowledge(25%)Analysis mostly absent;lack of understanding ofconcepts from readings orjust mentioning the termswithout showingunderstanding.Use of terms relevant toanalyse the subject matter,showing somecomprehension but only ageneralist understanding.Identifying differentperspectives; discussingthem and identifying thedifferences betweenthem. Using conceptswith a goodunderstandingThoroughly developed andcreative analysis andsynthesis of major theoriesand compared alternativemethods/techniques forobtaining data.Discussing differentperspectives, integrating therelations between them andextracting implications fromdifferences and similarities,appropriate to the topic.Clarity ofCommunication(20%)Meaning is consistentlyobscured by errors incommunication of ideas,including errors inspelling, grammar,punctuation.References are not citedappropriately using APA6style.Mainly descriptive writing.There is little discussionbeyond description.The mode ofcommunication is generallycoherent; expression isgenerally clear; nopersistent errors in spelling,punctuation, or grammar.Demonstrates use ofcredible and relevantresearch sources to supportand develop ideas.Information, argumentsand evidence are wellpresented with mostlyclear flow of ideas andarguments.Care is taken to ensureaccuracy of punctuation,spelling, andgrammatical structure.Demonstrates consistentuse of credible andrelevant researchsources to support anddevelop ideas.Information, arguments andevidence are very wellpresented; the presentation islogical and clear.The work is fluent anddemonstrates confidencewith the material; the methodand style of presentation isentirely appropriate, as arevocabulary and syntax.References are integratedsuccessfully, making accurateuse of APA6 style.The work is extremely wellwritten, logical with a clarityand maturity of presentation.There is a clear flow of ideasand information with little tono ambiguity.Demonstrates expert use ofhigh-quality, credible andrelevant research sources tosupport and developarguments and positionstatements. Shows extensiveevidence of reading.References are embeddedexpertly in the flow ofinformation and ideas.Flawless use of APA6 style forall forms of referencing. MRD403_Assessment_2_Brief_IndividualAssesment_DueWeek10 Page 6 of 6 The following Subject Learning Outcomes are addressed in this assessmentSLO a)Undertake and critically reflect upon the room’s division supervisory functions.SLO b)Assess a hotel business using management theories, concepts and business performance tools to measure, review and evaluate theessential issues in room’s division management.SLO c)Evaluate the principles of cost control and the necessary resources for rooms division.SLO d)Critically reflect upon safety and security measures practiced in rooms division of hotels, and external threats.SLO e)Assess the importance and application of technology in rooms division.
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