Case study: A multi-national organisation operates in various countries including Australia, Vietnam, India, Oman, and Nigeria. The organisation manufactures and distributes agricultural equipment’s to local and international clients. In total the organisation has 8,000 employees in five countries and more than 1 million customers worldwide. The head office is based in Australia. In recent years the organisation is facing a number of communication challenges. They include: • Timely communication to all staff and clients • Communication breakdown from top management to staff in the front line and vice versa • Feedback from clients on ways to improve product quality and service delivery • Issues around local language • Cross cultural issues in different contexts • Limited development in digital literacy in some countries and use of social media in communication Your manager has asked you to develop strategies to improve communication at all level. The manager has directed you to suggest strategies that has proven to work well in large multinational . You are required to undertake the following: • Prepare a written report • Benchmark what other multinational organisations are doing to improve workplace communication. This could be done be reviewing literature of successful case studies available • Identify the strategies the organisation could use to address each of the above five challenges. Structure Brief explanations Cover page Include a title of the report Include your full name and student ID Table of contents Automate table of content with page numbers Introduction Outline what the report is about? What are you trying to inform the reader? Good practices Outline the good practices used in other organisations. This will be based on literature review. The aim is to examine what other organisations have done to address similar challenges. At least 25 literature should be cited. Future strategies In this section you will address each of the six challenges. You will suggest how your organisations could improve communication. Here you can draw various theories and models you have learnt in the unit. Your suggested strategies should be based evidence of success in other organisation Conclusion and implications This section will provide your views and thoughts on the subject matters. It will also draw your experience on what you have learnt. You will also outline what could the implications if the organisation continues to face the dilemma around communications Reference list Minimum of 25 academic papers. References must be correctly cited using the APA reference style.
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