Assignment 1. Write a 3,000 word paper explaining what continuous improvement means in the context of organisational success. Explain how the concept can and should be applied. Explain how it is possible to lead continuous improvement systems and processes and how opportunities for improvement can be managed to provide benefits for an organisation. Outline how you, as an organisational leader, would gather information about continuous improvement needs and would contribute to and implement continuous improvement initiatives. Consider also customer service and feedback from customers that might contribute to identification of improvement opportunities. Include reference to the impact of change on individuals and groups within an organisation, risk assessment, risk management and techniques for successfully managing the different types of change. What actions would you take to ensure that employees in the organisation understood the need for improvement and were able to cope with the accompanying changes? Use examples or scenarios to support your theories and to demonstrate the need for effective continuous improvement processes. Tables, graphical diagrams, charts or statistical information can be included to help you explain and support your work. You will need to utilise works by several authors to develop the basic ideas. The ideas presented in your paper need to be logically sequenced, relevant to the topic and should provide evidence of wider reading. Quotations and references should be correctly cited in the text, with a complete reference list, in alphabetical order (Harvard referencing system) supplied at the end. Statements should be justified, supported and explained using evidence from writers who are considered to be authorities on the subject, using real examples or by demonstration of your own ability to prove their validity. Assignment2.If you are currently employed, to assist with assessment, and if you can verify that these are entirely your own work, you might submit any of the following: written reports on continuous improvement analyses, idea development, plans and plan implementation a portfolio of evidence showing a range of continuous improvement activities in which you were involved, and their outcomes. third party workplace reports of on-the-job performance—to show that you participate in continuous improvements, communicate and collaborate with others, encourage input from employees, understand the risks associated with innovation, can conduct a cost–benefit analysis and can implement, monitor and review improvement plans performance review results relevant to participation in and management of continuous improvement notes and electronic data related to presentations you have made, informing other staff about continuous improvement initiatives documentation relevant to training, coaching or mentoring processes that you have utilised in order to help staff participate in continuous improvement—you will need to show understanding of adult learning needs and of different learning style preferences This documentation must provide valid, reliable, and in combination with the other assessment results, sufficient evidence of your ability to: develop and use of a range of strategies and approaches that improve work outcomes or organisational functioning, using continuous improvement models monitor performance monitor and evaluate customer service use effective communication skills to communicate opportunities for improvement coach and mentor staff, using a range of methods to cater for different learning styles use innovation and lateral thinking skills to design better ways for achieving work outcomes use planning skills to establish and monitor systems and process for continuous improvement act in a leadership (or as team leader) role to gain the confidence and trust of others Your assessor will determine how well the documentation you submit meets the assessment requirements and will ask you a series of verbal questions relating to the continuous improvement. The assessor will note and record your responses.
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