ACCT6001_Assessment Brief 2_Business Process Analysis Page 1 of 7 ASSESSMENT BRIEFSubject Code and NameACCT6001 Accounting Information SystemsAssessmentAssessment 2 – Business Process AnalysisIndividual/GroupGroup of 3-4 studentsLearning Outcomes(a) Analyse and articulate business processes andrecognise the role ofaccounting information systems in enhancing businessprocess design.(e) Communicate with IT professionals, stakeholdersand user groups of information systemsSubmissionBy 11:55pm AEST/AEDT Sunday end of week 5/Module 3.1For Intensive class: By 11:55pm AEST/AEDT Sunday end ofWeek 3/Module 3.2Weighting25%Total Marks100 marks Context:This assessment is designed to develop student’s understanding of business processes;analyse existing organisation’s processes; and suggest ways to improve the organisation’scurrent business process inefficiencies.Submission Instructions: Students will organise themselves into groups of 3 to 4. Students will work in their groups toprepare a response to ALL of the case questions listed at the end of the case study. Students that have not formed groups by Week 02, will be placed into groups by the learningfacilitator Students need to submit a report, presented in proper report format (including a reference list).The report needs to be submitted though the submission link available on the Blackboard. Onecopy of this report needs to be submitted in Word format by a representative of each group onthe BlackboardACCT6001_Assessment Brief 2_Business Process Analysis Page 2 of 7Case StudyEljay is a large online education provider (school) consisting of administration, teaching and corporateservices teams. Students of often email the school with questions about learning and teaching materials,assessments, and IT-related problems that require the school to process and solve the problem. Thesestudent queries are managed based on their type (teaching, assessment, IT), priority and status. The threelevels of priority identified by the school include: “important”, “normal” and “less important”. The statusof a student query (e.g. job) includes: “Open”, “In Process”, “Re Process”, “Solved”, “Closed”. Queries arelogged in a job management system (excel spreadsheet saved on a SharePoint site), which enables theschool to manage the details of the life cycle of the query from start to finish. In addition to recordingstudent details, this system records the job code, description, type, priority, and status of the job as itprogresses through each team.The current business process begins when a student emails the school with a query. Employees within theadministration team, who have less content-related knowledge, manually load each student query into thejob management system. When this job is created, it is assigned an “Open” status by the administrationteam. Every query that employees from this team enter into the job management system is given a jobcode which is used to uniquely identify the student query. Once this code has been created in the system,an email is sent to the student with the job code (e.g. the reference number for the query). The studentmust mention this job code every time an inquiry about the status of the query is made. Any queries thatare easily resolved (e.g. those that involve common problems) are assigned to employees within theadministration team who work directly with the student to resolve the query. If an employee from thisteam is unable to resolve a student’s query, the job status is changed to “In Process” and the query isforwarded to the teaching team who have extensive content-related knowledge.When a manager from the teaching team has the time to review the queries assigned to the team, theyupdate the priority level of the job. The manager will then assign each job to an employee depending onthe priority and existing workload of employees in the team. Once a teacher has been assigned to a job,the query is investigated, and a solution is developed and emailed to the administration team. Anemployee from the administration team changes the status of the job to “Solved” and emails the solutionto the student. A request to verify that the query has been correctly resolved is included in the email. Ifthe student’s reply to this request informs the administration team that the query has been successfullyresolved, the job status is changed to “Closed” and the job is complete. If the student emails to notify theadministration team that the query has not been resolved, the status of the job is changed to “Re Process”and the query is emailed back to the teaching team. The teaching team then goes through the process allover again.If employees from either the administration or teaching team are unable to provide the student with asolution (e.g. for an IT-related query), the corporate services team is called upon to finish the job. Thecorporate services team work directly with the student to resolve the query. When the student’s query isresolved, the corporate services team notify the teaching team, who update the status of the job to“Solved”. An employee from the administration team, emails the student to inform them that a solutionhas been reached and the job is set to “Closed”.The school would like to reduce costs by removing inefficient and ineffective processes while at the sametime improving student response times.ACCT6001_Assessment Brief 2_Business Process Analysis Page 3 of 7Requireda. Draw a business process map outlining existing processes for managing studentqueries Identify (include swimlanes in your diagram).b. Identify strengths and weaknesses in the existing system for managing studentqueries.c. Research and report on ways to improve the business processes. As youaddress the weakness, consider how IT can transform the processes of theorganization (include references to support your suggestions).d. Draw a new business process model that outlines your suggested improvements.e. Include in the Appendix of your report, minutes of meetings held between groupmembers (Include a list of actionable tasks, team members responsible for thosetasks, deadlines, and progress towards completing tasks)ACCT6001_Assessment Brief 2_Business Process Analysis_Due at week 3 Page 5 of 7Learning Rubric: Assessment 1 Assessment CriteriaFail(Unacceptable)0-49%Pass(Functional)50-64%Credit(Proficient)65-74%Distinction(Advanced)75 -84%High Distinction(Exceptional)85-100%Understanding of thebusiness processes inthe organisation30%The description of thesteps to achieve the goalof the organisation hasnot been identifiedcorrectly.Business process diagramincorrect.Activities, stakeholdersand notations areincorrect.Swimlanes not shown.Business processes (step bystep description) has beenidentified but some (around30%) steps are missing.Business process diagram isconsistent with the currentbusiness processes.Activities and stakeholdersare identified butincomplete.Some notations areincorrect.Swimlanes are shown butsome stakeholders aremissing.Business processes (stepby step description) hasbeen identified but some(around 20%) steps aremissing.Business process modelis consistent with thecurrent businessprocesses.Activities andstakeholders are mostlyidentified (around 2-3items missing).Most notations arecorrect (2-3 incorrectnotations).Swimlanes are used formultiple stakeholders, 2-3 stakeholders aremissing.Business processes (step bystep description) are detailedand complete.Business process model isconsistent with the currentbusiness processes.Activities and stakeholdersare identified.Notations are correct. Minorerrors (1-2 errors).Swimlanes are used formultiple stakeholders,complete and correct.Business processes (step bystep description) are detailedand complete. Exceptions andvariations in the process arealso shown.Business process model isconsistent with the currentbusiness processes.Activities and stakeholdersare identified.Notations are correct.Exceptions and variations areshown in the model.Swimlanes are used formultiple stakeholders,complete and correctProblem AnalysisCritical business issues(processes to beimproved) were notidentified (or incorrectlyidentified).Processes to be improvedwere correctly identifiedbut incomplete.Processes were correctlyidentified but missing 1or 2 issues.Processes which havegreatest impact wereAll processes were correctlyidentified.Processes which havegreatest impact were allAll processes were correctlyidentifiedProcesses which have greatestimpact were all identified andhave justified and explained ACCT6001_Assessment Brief 2_Business Process Analysis Page 6 of 7 30%Objective (s) of therequirements of theprocess was (were) notidentified (or identifiedincorrectly)Inefficiency andineffectiveness of theprocesses were notidentified (or incorrectlyidentified)Processes which havegreatest impact were notidentified.Some objectives of therequirements of theprocess were identified butincomplete.Some inefficiencies andineffectiveness of thecurrent processes wereidentified.One of the following wereincomplete: organisationallevel, process level and thejob/performer levelinefficiencies andineffectivenessidentified butincomplete.All objectives of therequirements wereidentified but lackdetails.Some inefficiencies andineffectiveness of thecurrent processes wereidentified.The following werediscussed: organisationallevel, process level andthe job/performer levelinefficiencies andineffectiveness but somediscussions areincomplete.identified and have detailedexplanation and justification.All objectives of therequirements were identifiedand discussed in detail.All inefficiencies andineffectiveness of the currentprocesses were identifiedwith detailed explanation andjustification.The following were discussed:organisational level, processlevel and the job/performerlevel inefficiencies andineffectiveness were allidentified and explained indetail.the reasons in detail andconvincingly.Excellent and convincingexplanation and justificationof the following: Objectives of therequirements Inefficiencies andineffectiveness of thecurrent processes Organisation level,process level andjob/performer levelinefficiencies andineffectivenessProcess Improvementand use of IT30%Recommended changesare very general, lacksdetail, does not answerthe problem.Business process diagramis incorrect or does notRecommended changesanswers the problems andprovides alternativesolutions but lack detailedexplanation andjustification.Business process diagramreflects the recommendedchanges with someRecommended changesanswers the problemsand provides alternativesolutions and detailedexplanation andjustification. Someexplanations are notconvincing.Business processdiagram reflects theRecommended changesanswers the problems andprovides alternative solutionsand detailed explanation andjustification. Explanations areconvincing. Main problemswere prioritised.Excellent explanation andjustifications of therecommended changes. Mainproblems were categorisedand prioritised. Alternativesolutions were evaluated.Business process diagramreflects all the recommendedchanges with no errors. ACCT6001_Assessment Brief 2_Business Process Analysis Page 7 of 7 incorrect notations andmissing elements.10-12recommended changeswith few incorrectnotations and elements.Business process diagramreflects the recommendedchanges with no errors.Team Work10%Does not participateeffectively in a teamenvironment.Places individual goalsahead of the groupresponsibility.Hinders the group processand upsets the schedule.Participates effectively inteams.Identifies team andindividual goals, tasks,responsibilities andschedules.Contributes to groupprocesses.Supports the team.Contributes to smallgroup discussions toreach agreement onissues.Works together withothers towards sharedgoals.Renegotiatesresponsibilities to meetneeded change.Understands group dynamicsand team roles.Facilitates team development.Renegotiates responsibilities,tasks and schedules to meetneeded change.Builds team’s identity andcommitment.Leads teams.Evaluates teams’ outcomes.Implements strategies forenhancing team effectiveness.
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