BSBPEF502 Develop and use emotional intelligence | My Assignment Tutor

Student Assessment Workbook – BSBPEF502 1 | P a g e Version 1.1Student Assessment Workbook:BSBPEF502 Develop and use emotionalintelligenceStudent Assessment Workbook – BSBPEF502 2 | P a g e Version 1.1 Version controlVersion No.DateDept.Change1.027/08/2020TrainingOriginal1.125/05/2021ComplianceRemoved embedded PDF’s and replaced withembedded Word docs. Copyright Statement© Copyright National TrainingDisclaimerAll rights reserved. No part of this publication may be reproduced ortransmitted in any form or by any means, electronic or mechanical, includingphotocopying, scanning, recording, or any information storage retrieval systemwithout permission in writing from National Training. No patent liability isassumed with respect to the use of information used herein.While every effort has been taken in the preparation of this publication, thepublisher and authors assume no responsibility for errors or omissions. Neitheris any liability assumed for damages resulting from the use of informationcontained herein. Student Assessment Workbook – BSBPEF502 3 | P a g e Version 1.1ContentsIntroduction …………………………………………………………………………………………………………………………..4Further Information and Support …………………………………………………………………………………………4Student Declaration ………………………………………………………………………………………………………………..5Assessment Activity ……………………………………………………………………………………………………………….6Assessment 1: Written Questions………………………………………………………………………………………….7Question 1………………………………………………………………………………………………………………………7Question 2………………………………………………………………………………………………………………………8Question 3………………………………………………………………………………………………………………………8Question 4………………………………………………………………………………………………………………………9Question 6…………………………………………………………………………………………………………………….10Question 7…………………………………………………………………………………………………………………….10Question 8…………………………………………………………………………………………………………………….11Question 9…………………………………………………………………………………………………………………….12Question 10…………………………………………………………………………………………………………………..12Question 11…………………………………………………………………………………………………………………..13Question 12a…………………………………………………………………………………………………………………13Question 12b…………………………………………………………………………………………………………………14Question 13…………………………………………………………………………………………………………………..15Question 14…………………………………………………………………………………………………………………..16Question 15…………………………………………………………………………………………………………………..16Assessment 2: Project………………………………………………………………………………………………………..17Activity 1 ………………………………………………………………………………………………………………………17Activity 2 ………………………………………………………………………………………………………………………18Activity 3 ………………………………………………………………………………………………………………………19Activity 4 ………………………………………………………………………………………………………………………20Student Assessment Workbook – BSBPEF502 4 | P a g e Version 1.1Introduction Unit codeTitleTraining PackageBSBPEF502Develop and use emotional intelligenceBusiness Services Training Package For further information regarding assessment criteria including:• Application of unit.• Elements and performance criteria.• Foundation Skills• Performance Evidence.• Knowledge Evidence.• Assessment Conditions.Please refer to: https://training.gov.au/Training/Details/BSBPEF502Please note: Successful completion of this unit requires students to be assessed as competent inBSBPEF501 Manage personal and professional development through National Training. This unitaddresses some of the required foundation skills and performance evidence of this unit.Further Information and SupportTo support your understanding of the assessment process and how to submit your assessment, werecommend that you review the Welcome Handbook available via Moodle. In the FAQs section, youfind additional information on the assessment process, referencing materials and support.We have provided the following resources to support you with your learning and assessments:• Learner Guides: Information and examples aligned to the unit of competency that you arecompleting.• Resource Library: This includes additional materials, templates and readings to support youin your study.• Further websites to assist with your knowledge Handbook: Available via our resourcelibrary, a comprehensive list of websites to support your studies.Remember that as part of your course, a level of research will still be required but this will assistyou to gain a deeper understanding of the application of your studies in a real-world application.Student Assessment Workbook – BSBPEF502 5 | P a g e Version 1.1Student DeclarationAccess and read the below link to the Assessment Requirements and Instructions:You will be required to provide a Student Declaration on submission of this Assessment on Moodle.This declaration includes:• I have read and understood the Assessment Requirements and Instructions• None of this work has been completed by any other person• I have not cheated or plagiarised the work or colluded with any other person• I have correctly referenced all resources and reference texts through-out theseassessment tasks• I understand that if I am found to be in breach of policy, disciplinary action may betaken.Student Assessment Workbook – BSBPEF502 6 | P a g e Version 1.1Assessment ActivityThis is a summative assessment. Summative assessments are a measure against a particularbenchmark. It gives an indication of your competence against the benchmark and is often referredto as ‘assessment of learning.’For this unit you will complete the following assessment activities: Assessment TaskAbout this taskAssessment Task 1:Written QuestionsYou must correctly answer all fifteen (15) questions to show that youunderstand the knowledge required for this unit.Evidence Required▪ All completed questions in the Assessment Handbook.Assessment Task 2:ProjectYou must complete a self-assessment, obtain feedback from others onyour skills and develop a personal development planEvidence Required▪ Activity 1: Developed emotional intelligence Criteria▪ Activity 2: Complete emotional intelligence Assessment▪ Activity 3: three (3) completed feedback surveys▪ Activity 4: Emotional Intelligence Report Student Assessment Workbook – BSBPEF502 7 | P a g e Version 1.1Assessment 1: Written QuestionsNote: Please answer the following written questions below. Ensure you read each questioncarefully and address the question fully in your answers.Question 1List below the four (4) emotional intelligence principles and identify two (2) strategies you could usefor each. #Emotional IntelligencePrinciplesStrategies for each PrincipleList a minimum of two (2)1234 Student Assessment Workbook – BSBPEF502 8 | P a g e Version 1.1Question 2List below the five (5) methods to develop emotional intelligence in others. 12345 Question 3Identify below five (5) methods for responding to emotional stressors . 12345 Student Assessment Workbook – BSBPEF502 9 | P a g e Version 1.1Question 4a. List below three (3) emotional cues you could read from a co-worker.b. Describe how you would respond to the emotional state of co-workers displaying theseidentified emotional cues (30-50 words each) #A. Emotional Cues of Co-workersB. Description of response123 Question 5Develop a Plan to identify & respond to cultural expression of emotionsList below three (3) cultural expressions of emotions and develop a plan for each, for how you wouldrespond using emotional intelligence. #Cultural Expressions of EmotionPlan to Respond(minimum 20 words each)123 Student Assessment Workbook – BSBPEF502 10 | P a g e Version 1.1Question 6Outline two (2) strategies for communicating with a diverse workforce which has varying cultureexpressions of emotion (20-50 words each) 12 Question 7Describe below, how the use of emotional intelligence can assist in the building of workplacerelationships. (50-80 words)Student Assessment Workbook – BSBPEF502 11 | P a g e Version 1.1Question 8Your natural leadership style is quite coercive. You are faced with an employee who is talented buthas been underperforming. You are self-aware enough to realise that you might have demoralisedthem as a result of your leadership.List two (2) techniques you could apply to demonstrate flexibility and adaptability in dealing withthis employee. (50-80 words) 12 Student Assessment Workbook – BSBPEF502 12 | P a g e Version 1.1Question 9Complete the following table:What decision-making style (for example consensus, participative, authoritative) do you think wouldbe most appropriate in the following circumstances?Justify your choice in each case (30-50 words each)Take into consideration the degree to which the feelings of others should be taken into account. CircumstanceDecision making styleJustificationWho should bepromoted to a teamleader position?Whether to worklonger hours overthe ChristmasperiodWhether a set ofprocedures shouldbe changed Question 10An employee has taken up an opportunity to talk to their Manager about their thoughts andfeelings. The Manager tells the worker that their feelings are silly and trivial and that they do nothave time to deal with them.What should the Manager have done instead? (50-80 words)Student Assessment Workbook – BSBPEF502 13 | P a g e Version 1.1Question 11Develop two (2) tasks/ strategies that will assist others to understand the effect of their behaviourand emotions on others in the workplace. 12 Question 12aDevelop an Emotional Intelligence PlanA staff member (Craig Johnston) is showing aggression and frustration towards fellow colleagues,which is causing internal issues to the point that no one what’s to work with him or even talk to him.Develop a plan to encourage Craig to develop his own emotional intelligence, build productiverelationships and maximise workplace outcomes.Your organisation does have access to an Employee Assistance Program.Develop a Plan with a minimum of two (2) activities/ tasks which encourage self-management ofemotions for Craig.Development of Emotional Intelligence Plan #Planned Activity for CraigList a minimum of two (2) activitiesRequired ResourcesList resources required tosupport activityComments12 Student Assessment Workbook – BSBPEF502 14 | P a g e Version 1.1Question 12bImplement the Emotional Intelligence PlanAs Craig’s Manager, you are required to send an Email to Craig to communicate the Plan andassociated activities.Send an email to Craig Johnston, which includes each of the following:• Attached a copy of the Emotional Intelligence Plan• Outline two (2) key elements of the relationship between emotional effective staff toachieve business objectives.• Outline two (2) key features of emotional intelligence in the context of building workplacerelationships.*Send the email to your trainer. Take a screen shot of the email and insert below:Student Assessment Workbook – BSBPEF502 15 | P a g e Version 1.1Question 13You’re a manager of a team member, who has just told you the cause of their emotional state andthe reason for them running late repeatedly is that their terminally ill mother is living with them. Thein-home care nurse who is supposed to look after them when the employee is at work, frequentlyshows up late and the worker cannot leave the home until they arrive.Describe how you would respond to your team member and what behaviours you would display todemonstrate management of emotions?Student Assessment Workbook – BSBPEF502 16 | P a g e Version 1.1SELF ASSESSMENT QUESTIONSQuestion 14List five (5) personal emotional stressors/ triggers you may experience in the workplace anddetermine an appropriate control response to each. #Stressors / TriggersIdentify workplace situations andenvironments that may trigger an emotionalresponseControl ResponsesIdentify how you will address the emotionalresponse to the stressor/trigger12345 Question 15Identify three (3) of your own emotional strengths and weaknesses. #Emotional StrengthsEmotional Weaknesses123 ***END OF ASSESSMENT TASK 1***Student Assessment Workbook – BSBPEF502 17 | P a g e Version 1.1Assessment 2: ProjectActivity 1Develop Emotional Intelligence Evaluation Criteria AssessmentTo complete this task, you are required to develop evaluation criteria for assessing emotionalstrengths and weaknesses, by developing evaluation questions.Using the template below, to develop three (3) questions in each of the following areas to assist inthe evaluation of emotional intelligence personal strengths and weaknesses:• Self-Awareness• Self-Management• Empathy• Social Awareness• Relationship Management Emotional Intelligence Evaluation AssessmentNAME:DATE:On a scale from one to ten (1 being the least/ 10 being to most) rate yourself in the following categories,circling your answer which best describes you.To maximise personal benefit, we encourage you to be as honest and as open as possible.Self-Awareness:1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 10Self-Awareness RatingTotal your score to identify your Selfawareness rating/30Self- Management:1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 10Self-Management RatingTotal your score to identify your selfcontrol/ self-management rating/30Empathy Student Assessment Workbook – BSBPEF502 18 | P a g e Version 1.1Activity 2Complete the Emotional Intelligence Evaluation Criteria AssessmentTo complete this task, you are required to complete the assessment you developed in Activity 1.You must rate yourself in each of the categories, circling your answer which best describes you.To maximise personal benefit, we encourage you to be as honest and as open as possible.UPLOAD COMPLETED ASSESSMENT TO MOODLE 1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 10Empathy RatingTotal your score to identify your empathyrating/30Social Awareness1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 10Social Awareness RatingTotal your score to identify your socialexpertness rating/30Relationship Management1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 10Relationship Management RatingTotal your score to identify your personalinfluence & influencing self-rating/30Total Emotional Intelligence Rating/150 Student Assessment Workbook – BSBPEF502 19 | P a g e Version 1.1Activity 3Seek Feedback from Colleagues/ Family/ FriendsUsing the Feedback Survey below, approach a minimum of three (3) of your colleagues, familymembers or friend who are willing to complete the Feedback Survey and provide you with valuablefeedback on your emotional intelligence.Once completed, upload the completed surveys to Moodle.BSBPEF502-Emotional Intelligence Feedback.docx BSBPEF502- Emotional Intelligence Feedback UPLOAD THREE (3) COMPLETED FEEDBACK SURVEYS TO MOODLEStudent Assessment Workbook – BSBPEF502 20 | P a g e Version 1.1Activity 4Write a ReportUsing the provided report template below, to write a report using the documents completed inActivity 3, to report on the findings and address how you will apply to improve the development ofyour emotional intelligence. Emotional Intelligence ReportStudent Name:Date:Name of Individualswho provided youwith feedback onyour emotionalintelligence1.2.3.Self-AnalysisUse your self-Reflection Assessment and feedback received to complete the following analysisList your StrengthsList a minimum offive (5)List yourweaknessesList a minimum offive (5)List your stressorsList a minimum ofthree (3)List your emotionalstates and triggersEmotional StatesEmotional Triggers Student Assessment Workbook – BSBPEF502 21 | P a g e Version 1.1 List a minimum ofthree (3)List two (2)interactions withco-workers youhave encountered,where you couldhave displayedbetter emotionalintelligenceStrategy for ImprovementOutline a strategyto improve thedevelopment ofyour ownemotionalintelligence ***END OF ASSESSMENT TASK 2***

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER

Leave a Reply

Your email address will not be published. Required fields are marked *