Develop critical thinking in others | My Assignment Tutor

Student Assessment Workbook – BSBCRT511 1 | P a g e Version 1.1Student Assessment Workbook:BSBCRT511Develop critical thinking in othersStudent Assessment Workbook – BSBCRT511 2 | P a g e Version 1.1 Version controlVersion No.DateDept.Change1.008/08/2020TrainingOriginal1.125/05/2021ComplianceRemoved embedded PDF’s and replaced withembedded Word docs. Copyright Statement© Copyright National TrainingDisclaimerAll rights reserved. No part of this publication may be reproduced ortransmitted in any form or by any means, electronic or mechanical, includingphotocopying, scanning, recording, or any information storage retrieval systemwithout permission in writing from National Training. No patent liability isassumed with respect to the use of information used herein.While every effort has been taken in the preparation of this publication, thepublisher and authors assume no responsibility for errors or omissions. Neitheris any liability assumed for damages resulting from the use of informationcontained herein. Student Assessment Workbook – BSBCRT511 3 | P a g e Version 1.1ContentsIntroduction …………………………………………………………………………………………………………………………..4Further Information and Support…………………………………………………………………………………. 4Support materials provided and research………………………………………………………………………. 4Student Declaration ……………………………………………………………………… Error! Bookmark not defined.Assessment Activity ………………………………………………………………………………………………………………..6Assessment 1: Written Questions ………………………………………………………………………………… 7Question 1………………………………………………………………………………………………………………………7Question 2………………………………………………………………………………………………………………………7Question 3………………………………………………………………………………………………………………………7Question 4………………………………………………………………………………………………………………………8Question 5………………………………………………………………………………………………………………………8Question 6………………………………………………………………………………………………………………………9Question 7………………………………………………………………………………………………………………………9Question 8…………………………………………………………………………………………………………………….10Question 9…………………………………………………………………………………………………………………….11Question 10…………………………………………………………………………………………………………………..11Question 11…………………………………………………………………………………………………………………..12Question 12…………………………………………………………………………………………………………………..13Question 13…………………………………………………………………………………………………………………..14Question 14…………………………………………………………………………………………………………………..14Question 15…………………………………………………………………………………………………………………..15Assessment 2: Case Study – Part A………………………………………………………………………………. 18Assessment 3: Case Study – Part B………………………………………………………………………………. 23Student Assessment Workbook – BSBCRT511 4 | P a g e Version 1.1Introduction Unit codeTitleTraining PackageBSBCRT511Develop critical thinking in othersBusiness Services Training Package For further information regarding assessment criteria including-• Application of unit• Elements and performance criteria• Assessment requirements• Modification History• Performance Evidence• Knowledge Evidence• Assessment Conditions.Please refer to: https://training.gov.au/Training/Details/BSBCRT511Further Information and SupportTo support your understanding of the assessment process and how to submit your assessment, werecommend that you review the Welcome Handbook available via Moodle. In the FAQs section, youfind additional information on the assessment process, referencing materials and support.Support materials provided and researchWe have provided the following resources to support you with your learning and assessments:• Learner Guides: Information and examples aligned to the unit of competency that you arecompleting• Resource Library: This includes additional materials, templates and readings to support youin your study• Further websites to assist with your knowledge Handbook: Available via our resourcelibrary, a comprehensive list of websites to support your studiesRemember that as part of your course, a level of research will still be required but this will assistyou to gain a deeper understanding of the application of your studies in a real-world application.Student Assessment Workbook – BSBCRT511 5 | P a g e Version 1.1Student DeclarationAccess and read the below link to the Assessment Requirements and Instructions:You will be required to provide a Student Declaration on submission of this Assessment on Moodle.This declaration includes:• I have read and understood the Assessment Requirements and Instructions• None of this work has been completed by any other person• I have not cheated or plagiarised the work or colluded with any other person• I have correctly referenced all resources and reference texts through-out theseassessment tasks• I understand that if I am found to be in breach of policy, disciplinary action may betaken.Student Assessment Workbook – BSBCRT511 6 | P a g e Version 1.1Assessment ActivityThis is a summative assessment. Summative assessments are a measure against a particularbenchmark. It gives an indication of your competence against the benchmark and is often referredto as ‘assessment of learning.’For this unit you will complete the following assessment activities: Assessment TaskAbout this taskAssessment Task 1:Written QuestionsStudent must correctly answer all fifteen (15) questions to show that theyunderstand the knowledge required of this unit.Evidence Required• All completed questionsAssessment Task 2:Case Study PART AA scenario has been provided about a specific situation. This student isrequired to complete a series of activities to demonstrate their knowledgeof the unit.Evidence Required• Activity 1: Completed organisational tables• Activity 2: Identifies gaps and barriers• Activity 3: Legislative and regulatory responsibilities• Activity 4: Developed processes• Activity 5: Developed Learning PlanAssessment Task 3:Case Study PART BA scenario has been provided about a specific situation. This student isrequired to complete a series of activities to demonstrate theirknowledge of the unit.Evidence Required• Activity 1: Conduct a meeting (Roleplay)• Activity 2: Write an email• Activity 3: Analyse participant feedback• Activity 4: Identify potential additional support activities• Activity 5: Recommendation for future Learning Plan Student Assessment Workbook – BSBCRT511 7 | P a g e Version 1.1Assessment 1: Written QuestionsNote: Please answer the following Written Questions below. Ensure you read each questioncarefully and address the question fully in your answers.Question 1What are the six (6) critical thinking steps? (In correct order) Step 1Step 2Step 3Step 4Step 5Step 6 Question 2Research the RED critical thinking model, and complete below: RED Question 3Research the Calvin Taylor Critical and Creative Thinking model. According to this model completethe five (5) talent areas required: Calvin Taylor Critical and Creative Thinking Model123456 Student Assessment Workbook – BSBCRT511 8 | P a g e Version 1.1Question 4Research and complete the following Critical Thinking Argument Model:Question 5Research and outline below each of the features of the critical thinkingBlooms Taxonomy – Level of thinkingArgument________________________________________ ________________________________________________ ________ Outline of each of the levels of thinking,in the Blooms Taxonomy – Level of thinkingEvaluationSynthesisAnalysisApplicationComprehensionKnowledge Student Assessment Workbook – BSBCRT511 9 | P a g e Version 1.1Question 6When applying critical thinking to workplace procedure development, it’s important to sourcereliable information to ensure legislative and regulatory compliance.List and identify below three (3) key sources of reliable information relevant to workplaceprocedures, identifying the source of your information. #Key sources of relevant information relevant to workplaceproceduresSource of Information123 Question 7List and identify below three (3) key legislative requirements relating to workplace procedures. #Key legislative requirements relating to workplace procedures123 Student Assessment Workbook – BSBCRT511 10 | P a g e Version 1.1Question 8When fostering a creative thinking culture within an organisation, it’s important to adopt bestpractice approach to instruction.Outline below the key features of the seven (7) industry best practice approach to instruction oncritical thinking methods. #Best Practice Approachto instruction on CriticalThinking MethodOutline of Key Features of Best Practice Approach to instructionon Critical Thinking Method:List a minimum of two (2) key features for each1Use the Right Tools2Give some slack3Reverse engineering4Prioritise5Switch perspective6Collaboration7Take Breaks Student Assessment Workbook – BSBCRT511 11 | P a g e Version 1.1Question 9Identify and outline the five (5) characteristics of organisational learning environments and relatedlearning systems. #CharacteristicList a minimum of five (5)Outline of CharacteristicList a minimum of two (2) points for each characteristic12345 Question 10List below three (3) potential formal and three (3) potential informal learning opportunities. #Formal learning OpportunitiesInformal Learning Opportunities123 Student Assessment Workbook – BSBCRT511 12 | P a g e Version 1.1Question 11There are sixteen (16) key features of critical and creative thinking concepts.Outline a minimum of two (2) characteristics of each feature, in a way to clearly articulate to acolleagues or relevant personnel within an organisation. #Key Features ofCritical ThinkingKey features of CharacteristicList a minimum of two (2) characteristics for each1Observation2Curiosity3Objectivity4Introspection5Analytical Thinking6Identifying Biases7Ability todeterminerelevance8Inference9Compassion andEmpathy10Humility11Willingness toChallenge theStatus Quo Student Assessment Workbook – BSBCRT511 13 | P a g e Version 1.1 12Open –Mindedness13Aware(ness) ofCommon ThinkingErrors14Creative Thinking15EffectiveCommunicationSkills16Active- ListeningSkills Question 12Outline below, a strategy to lead a team and individuals to develop critical and creative thinkingskills. (50 – 100 words)Student Assessment Workbook – BSBCRT511 14 | P a g e Version 1.1Question 13Develop five (5) questions below, which you could use to identify individual and team knowledgegaps within an organisation. Identify Individual and Team Knowledge Gap/s Questions12345 Question 14Outline below two (2) seasons why, critical and creative thinking concepts and approaches arebeneficial in the workplace. 12 Student Assessment Workbook – BSBCRT511 15 | P a g e Version 1.1Question 15Self-Assessment QuestionSelf-Assessment is one of the most important aspects of being able to think critically is based in selfawareness. It’s knowing potential without any expectation, limits without judging, and abilitywithout arrogance. In short, it is mastery of the self.Complete the following Self–Assessment:Note: There is no Right or Wrong answer, however you must answer as truthful as possible and drawfrom real life situations to underpin each of your answers to support your responses. CRITICAL THINKING SELF-ASSESSMENTYour Name:Date:Question 1How critical a thinker are you? (Please select the most accurate response which describes you)☐I can explore.☐I can ask questions and consider options. I can use my observations, experience andimagination to draw conclusions and make judgements.☐I can gather and combine new evidence with what I already know to develop reasonedconclusion, judgements or plans.☐I can evaluate and use well–chosen evidence to develop interpretations; identifyalternatives, perspectives, implications and make judgements. I can examine and adjustmy thinking☐I can examine evidence from various perspectives to analyse and make well-supportedjudgements and interpretations about complex issues.☐☐Question 2How well do you question and investigate ideas and perspectives? (Please select the mostaccurate response which describes you)☐I can explore materials and actions.☐I can ask questions, make predictions and use my senses to gather information. I canexplore with a purpose in mind and use what I learn. I can tell or show something aboutmy thinking.☐I can ask open-ended questions, explore, gather information and experiment purposefullyto develop options. Student Assessment Workbook – BSBCRT511 16 | P a g e Version 1.1 ☐I can use what I know and observe to identify problems and ask questions. I can exploreand engage with materials and sources. I can consider more than one way to proceed andmake choices based on my reasoning and what I am trying to do.☐I can ask questions and other judgements, conclusions and interpretations supported byevidence I or others have gathered. I am flexible and open-minded. I can explain morethan one perspective and consider implications. I can gather, select, evaluate andsynthesise information.☐I can determine my own framework and criteria for tasks that involve critical thinking. I cancompile evidence and draw reasoned conclusion. I can consider views that do not fit withmy beliefs. I am open-minded and patient, taking the time to explore, discover andunderstand.Question 3How well do you use criteria and evidence to support your thinking and analysis? (Please selectthe most accurate response which describes you)☐I can show if I like something or not☐I can contribute to and use simple criteria. I can find some evidence and make judgements.☐I can contribute to and use criteria. I can use observation, experience and imagination todraw conclusions, make judgements and ask new questions. I can describe my thinking andhow it is changing☐I can develop or adopt criteria, check information, assess my thinking and developreasoned conclusions, judgements or plans.☐I can consider alternative approaches and make strategic choices. I can take risks andrecognise that I may not be immediately successful. I can examine my thinking, seekfeedback, reassess my work and adjust.☐I can make choices that will help me create my intended impact on an audience orsituation. I can place my work and that of others in a boarder context. I can connect theresult of my inquiries and analysis to action.Question 4What are your strengths as a critical thinker? (Outline below) Student Assessment Workbook – BSBCRT511 17 | P a g e Version 1.1 Question 5What are some areas of growth for you as a critical thinker? (Outline below a minimum of two (2)areas of growth)Question 6What would be a good critical thinking goal for you to work towards? (Outline below) ***END OF ASSESSMENT TASK 1***Student Assessment Workbook – BSBCRT511 18 | P a g e Version 1.1Assessment 2: Case Study – Part ASTUDENTS INSTRUCTIONS: Case Study – Background InformationYou have been engaged by National Camper Trailers (NCT), to assist their Managers to adoptcritical and creative thinking approaches, and facilitate the implementation of their latestexpansion objectives and associated strategic priorities.Latest Strategic Objectives/ Priorities• Expand operations to Western Australia.• Establish second manufacturing facility in Western Australia.• Year one (1) sales target of $2,000,000.00• Increased sales per year of 20% each year over the next three (3) years• Employ adequate staff to facilitate growth objectives.Access and review the following company documents to assist in your analysis:NCT Continuous Improvement and Implementation Policy & ProcedureNCT Professional Development Policy & ProcedureAvailable ResourcesNote: Position Vacant, need to be recruitment asap to assist in the operational set up in WACurrent Resources Positions VacantNational Operations Manager Western Australia Facilities ManagerNational Sales Manager WA Business Development ManagerNational Marketing Manager WA Sales ManagerHR & WHS ManagerThe CEO has expressed concern with his management staff. They’re very good and strongmanagers, but lack critical and creative thinking to develop innovative ideas to see these prioritiescome to fruition and stand out from competitors.The company currently has no formal critical or creative thinking training for its managers orsystems to identify gaps or barriers that may be hindering manager’s ability to apply critical andcreative thinking approaches. Complete the following Activities:Student Assessment Workbook – BSBCRT511 19 | P a g e Version 1.1Activity 1From the information provided in the case study background information and support documents,outline National Camper Trailers current workplaces objectives, processes and resources.Complete the following tables: Current Workplace Operational ObjectivesLatest Strategic Objectives/ Priorities12345 Identified Existing Processes to Support Critical Thinking TrainingSee: Professional Development Policy and ProcedureList a minimum of two (2) processes#Organisational Processes12 List of Management Staff (Resources)Current StaffVacant Positions Student Assessment Workbook – BSBCRT511 20 | P a g e Version 1.1Activity 2Analyses the current organisational systems and identify two (2) gaps and five (5) barriers themanagement team may have with critical thinking. Potential CriticalThinking Gaps12Potential CriticalThinking Barriers12345 Activity 3List below two (2) legal and regulatory responsibilities you have in your role in this case study. 12 Student Assessment Workbook – BSBCRT511 21 | P a g e Version 1.1Activity 4Develop two (2) processes below, that would create a safe environment for critical and creativethinking approaches to be adopted by National Camper Trailers. (Minimum of 50 words each) 12 Activity 5Develop a proposed Learning Plan for National Camper Trailer’s following managers:• National Operations Manager• National Sales Manager• National Marketing Manager• HR& WHS Manager and• WA Positions Vacant ManagersThis Learning Plan needs to be designed for managers to participate in, over the next three (3)months to assist in the facilitation of managers to apply critical thinking skills to workplace problemsand assist them in achieving the operational objectives over the next four (4) years.A Professional Development budget has been allocated to a maximum of $2,000.00 per manager.(Total: $14,000) However, you don’t need to spend the entire budget and you have the discretion toallocate remaining funds to future development opportunities, if applicable.You are required to use the below template, to develop a learning plan ensuring each of thefollowing is included:a) Two (2) formal learning opportunities to address identified gaps.b) Two (2) informal learning opportunities to address identified gapsStudent Assessment Workbook – BSBCRT511 22 | P a g e Version 1.1 TEAM LEARNING PLANStaff Included in theTeam Learning Plan:Learning ActivitiesList a minimum of two (2) Formal learning activities & two (2) Informal learning activitiesDescription of ActivityOutcomes to beachievedProposedStart DateProposedEnd DateCostFormalLearningOpportunitiesInformalLearningOpportunitiesAgreement to proposed Team Learning PlanSignature of Staff memberundertaking proposedlearning activitiesLeave BlankLeave BlankLeave BlankLeave BlankLeave BlankLeave BlankLeave BlankLearning Plan approvedby: Signature of CEOLeave BlankDate:Leave Blank **** END OF ASSESSMENT TASK 2 ****Student Assessment Workbook – BSBCRT511 23 | P a g e Version 1.1Assessment 3: Case Study – Part B Case Study Background InformationFollowing on from PART A, you have been asked by the CEO to present the proposed Learning Planto the participating managers for feedback and input. Activity 1Conduct a Meeting (Roleplay)Using the Team Learning Plan you developed in Assessment Task 2, Activity 5, conduct a roleplaywith NCT Managers, using your colleagues, friends or family, to play the role of NCT Managers.For this task, you are required to conduct a meeting with a minimum of two (2) stakeholdersplaying the roles of any of the following:• NCT CEO (Mike).• NCT HR Manager (Heather).• NCT Senior Manager (Gary).• NCT Senior Manager (Craig).• NCT Senior Manager (Michael).You may ask family, friends or colleagues to assist you in this roleplay.You are required to record the meeting (on a video format such as MP4/ MOV/ WMV/ AVI etc..) onyour phone/ computer or similar. You may use, Zoom Meetings or similar record features for onlinemeeting.During the meeting you must:a) Outline NCT latest strategic objectives / prioritiesb) Articulate key features of critical and creative thinking concepts.c) Outline the benefits of developing critical and creative thinking skills.d) Present proposed Learning Plan to be undertaken over the next three (3) months.e) Participate in verbal exchange buy asking questions, listening to others and negotiating keyaspects with others.f) Gain approval for proposed Learning Plan from all participants at the meeting.Conduct the roleplay meeting with at least two (2) individuals playing the roles of NCT Managersand record the outcomes below: #RoleName of Individual playing that role.Minimum of two (2)1NCT CEO (Mike)2NCT HR Manager (Heather)3NCT Senior Manager (Gary)4NCT Senior Manager (Craig)5NCT Senior Manager (Michael) Student Assessment Workbook – BSBCRT511 24 | P a g e Version 1.1Complete the meeting start and finishing time below: Meeting Start TimeMeeting Finish Time____________ am/ pm.____________ am/ pm. Upload the Meeting recording to Moodle. Further instructions of how to upload your video to Moodle.For further support: Please email:[email protected] Student Assessment Workbook – BSBCRT511 25 | P a g e Version 1.1***TO BE COMPLETED BY YOUR ASSESSOR***Please leave blankPRESENTATION MEETING (Senior Management Team Meeting)Roleplay Observation Checklist Date of meeting Assessed:Name of student beingassessed (Chair):Name of other student,present at the meeting:#1:#2:Meeting start time:Meeting end time:Assessors are to select Yes or No for whether the task was completed to the required level. Where theassessor selects No, commentary about improvements are to be made. Any item marked no, results in anot yet satisfactory result. Final commentary in the Assessors comments is a summary of the assessment.Note that to obtain a satisfactory outcome for this assessment activity, students must achieve asatisfactory outcome for every line item and each sub point.Date:Did the Student:YesNoCommentsA)Outline NCT latest strategic objectives / priorities☐☐B)Articulate key features of critical and creative thinkingconcepts.☐☐C)Outline the benefits of developing critical and creativethinking skills.☐☐D)Present proposed Learning Plan to be undertaken overthe next three (3) months.☐☐E)Participate in verbal exchange buy asking questions,listening to others and negotiating key aspects withothers.☐☐F)Gain approval for proposed Learning Plan from allparticipants at the meeting.☐☐ Outcome for Task: ☐ Satisfactory OR ☐ Not yet satisfactoryAssessors Comments.Assessors Signature:Date: Student Assessment Workbook – BSBCRT511 26 | P a g e Version 1.1Activity 2 Background InformationThe management team have completed both informal learning opportunities and one (1) of theformal opportunities. All the team have embraced the learning opportunities, and making everyeffort to maximise their associated outcomes. Write an Email to Participating ManagersTo assist in establishing an environment that encourages the application of critical and creativethinking, write an email below, to participating managers to provide feedback to the team on theirperformance of tasks completed to date.Ensure your email includes each of the following:• Address the email to participating Manager.• Provide positive feedback• Present and sign off the email in a professional manner*** Insert a copy or screenshot of your email***Student Assessment Workbook – BSBCRT511 27 | P a g e Version 1.1Activity 3 Case Study Background InformationIt has been three (3) months since the implementation of the critical thinking Team Learning Plan.All managers have fully completed the Team Learning Plan and the following feedback has beenprovided:Individual Feedback• National Operations Manager: I felt the learning activities were of value, but more skillsdevelopment in the area of evaluation would be beneficial.• National Sales Manager: I thought all the activities added value and enjoyed learning newskills.• WA Facilities Manager: I was expected to complete some of the learning outside of workhours, which I was not happy about. I feel if it’s a requirements of the organisation tocomplete the learning it should be done 100% on company time without encroaching onmy personal time.• WA Business Development Manager: I’m a visual learner, so I would prefer more videosto watch. However, I thought the activities were beneficial to my role at NCT.• National Marketing Manager: I enjoyed the activities, but prefer activities to beundertaken as a group, which would also assist in team building, share the skills buildingjourney together and learn from one another.• WA Sales Manager: I got a lot out of the activities and acquired new skills, however Iwould prefer to not have to read materials as I find myself reading and rereading the samematerials to be able to comprehend the information. I would also like to learn more aboutevaluation techniques.Overall Team FeedbackFound the activities to be of benefit, and confident the skills learnt will assist in achieving theorganisational objectives over the next four (4) years.You may also wish to refer to the following workplace procedures:NCT Continuous Improvement and Implementation Policy & ProcedureNCT Professional Development Policy & Procedure Analyse the feedback from individuals and teams on critical and creative thinking opportunities/activities undertaken and complete the following questions:Student Assessment Workbook – BSBCRT511 28 | P a g e Version 1.1Question 1According to feedback, how many individuals would like develop further skills in evaluation?Question 2How many individuals, out of the six (6) provided, felt the activities were beneficial/ of value?Question 3Outline three (3) issues identified by individual participants: 123 Activity 4Identify additional critical thinking support activities for teams and individuals by completing thefollowing questions.Question 1List two (2) activities which would suit a visual learner. 12 Question 2List two (2) activities which would develop evaluation skills in participants and the informationsource use to identify activity. E.g.: Website #Evaluation ActivityInformation Source12 Student Assessment Workbook – BSBCRT511 29 | P a g e Version 1.1Activity 5Develop two (2) recommendations for improvement for future Critical Thinking Learning Plans, inaccordance with relevant legislation and organisational policies. #Recommendations to Critical Thinking Learning Plan12 ****END OF ASSESSMENT TASK 3****

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