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Student Assessment Workbook – BSBLDR523 1 | P a g e Version 1.1Student Assessment Workbook:BSBLRD523: Lead and manage effectiveworkplace relationshipsStudent Assessment Workbook – BSBLDR523 2 | P a g e Version 1.1 Version controlVersion No.DateDept.Change1.027/09/2020TrainingOriginal1.125/05/2021ComplianceRemoved embedded PDF’s and replaced withembedded Word docs. Copyright Statement© Copyright National TrainingDisclaimerAll rights reserved. No part of this publication may be reproduced or transmittedin any form or by any means, electronic or mechanical, including photocopying,scanning, recording, or any information storage retrieval system withoutpermission in writing from National Training. No patent liability is assumed withrespect to the use of information used herein.While every effort has been taken in the preparation of this publication, thepublisher and authors assume no responsibility for errors or omissions. Neither isany liability assumed for damages resulting from the use of information containedherein. Student Assessment Workbook – BSBLDR523 3 | P a g e Version 1.1ContentsIntroduction………………………………………………………………………………………………………………………….. 4Further Information and Support…………………………………………………Error! Bookmark not defined.Completing your assesssment…………………………………………………………Error! Bookmark not defined.Word Counts……………………………………………………………………………..Error! Bookmark not defined.Plagiarism …………………………………………………………………………………Error! Bookmark not defined.Referencing Materials ………………………………………………………………..Error! Bookmark not defined.Reference list…………………………………………………………………………….Error! Bookmark not defined.Understanding Your Results ……………………………………………………………Error! Bookmark not defined.Appeals and Reassessment …………………………………………………………Error! Bookmark not defined.Drafts, submitting an assessment and grading of assessments………..Error! Bookmark not defined.Submitting an assessment on Moodle ………………………………………….Error! Bookmark not defined.Understanding Your Results ……………………………………………………………Error! Bookmark not defined.Results Legend…………………………………………………………………………..Error! Bookmark not defined.Resubmissions …………………………………………………………………………..Error! Bookmark not defined.Appeals and Reassessment …………………………………………………………Error! Bookmark not defined.Assessment Instructions……………………………………………………………..Error! Bookmark not defined.Assessment Activity……………………………………………………………………………………………………………….. 6Assessment 1: Written Questions ………………………………………………………………………………………… 7Assessment 2: NCT Case Studies ………………………………………………………………………………………… 10Assessment 3: Project ………………………………………………………………………………………………………. 23Student Assessment Workbook – BSBLDR523 4 | P a g e Version 1.1Introduction Unit codeTitleTraining PackageBSBLDR523Lead and manage effective workplace relationshipsBusiness Services Training Package For further information regarding assessment criteria including:▪ Application of unit.▪ Elements and performance criteria.▪ Foundation Skills▪ Performance Evidence.▪ Knowledge Evidence.▪ Assessment Conditions.Please refer to: https://training.gov.au/Training/Details/BSBLDR523Please note: Successful completion of this unit requires students to be assessed as competent inBSBPEF501 Manage personal and professional development through National Training. This unit addressessome of the required foundation skills and performance evidence of this unit.Further Information and SupportTo support your understanding of the assessment process and how to submit your assessment, werecommend that you review the Welcome Handbook available via Moodle. In the FAQs section, you findadditional information on the assessment process, referencing materials and support.We have provided the following resources to support you with your learning and assessments:• Learner Guides: Information and examples aligned to the unit of competency that you arecompleting.• Resource Library: This includes additional materials, templates and readings to support you in yourstudy.• Further websites to assist with your knowledge Handbook: Available via our resource library, acomprehensive list of websites to support your studies.Remember that as part of your course, a level of research will still be required but this will assist you togain a deeper understanding of the application of your studies in a real-world application.Student Assessment Workbook – BSBLDR523 5 | P a g e Version 1.1Student DeclarationAccess and read the below link to the Assessment Requirements and Instructions:You will be required to provide a Student Declaration on submission of this Assessment on Moodle.This declaration includes:• I have read and understood the Assessment Requirements and Instructions• None of this work has been completed by any other person• I have not cheated or plagiarised the work or colluded with any other person• I have correctly referenced all resources and reference texts through-out these assessmenttasks• I understand that if I am found to be in breach of policy, disciplinary action may be taken.Student Assessment Workbook – BSBLDR523 6 | P a g e Version 1.1Assessment ActivityThis is a summative assessment. Summative assessments are a measure against a particular benchmark. Itgives an indication of your competence against the benchmark and is often referred to as ‘assessment oflearning.’For this unit you will complete the following assessment activities: Assessment TaskAbout this taskAssessment Task 1:Written QuestionsYou must correctly answer all questions to show that you understand theknowledge required for this unit.Evidence Required• All completed questions in the Assessment Handbook.Assessment Task 2:NCT Case StudiesYou must review the information in the case study and complete all activities 1-4.Evidence Required• Activity 1: All completed questions• Activity 2: All completed questions• Activity 3: All completed questions• Activity 4: All completed questions & RoleplayAssessment Task 3:ProjectYou must seek and review feedback to improve your leadership styleEvidence Required• Activity 1: Completed feedback• Activity 2: Evaluation on Feedback• Activity 3: Identified areas for improvement Student Assessment Workbook – BSBLDR523 7 | P a g e Version 1.1Assessment 1: Written QuestionsNote: Please answer the following Written Questions below. Ensure you read each question carefully andaddress the question fully in your answers.To assist the student in these questions, they may wish to access and review the following relevantlegislation, regulations standards and codes;• Work Health and Safety Codes of Practice 2011• Safe Work Australia• Work Health and Safety Act 2011• Work Health and Safety Regulations 2011• Fair Work Act and Regulations 2009• National Employment Standards• Disability Discrimination Act 1992• Quick guide to Australian discrimination lawsQuestion 1Outline below, each of the following key aspects of work relationships: Key aspectOutline of Key Aspect (20-50 words each)InterpersonalstylesCommunicationsConsultationCultural andsocial sensitivityNetworkingConflictresolution Student Assessment Workbook – BSBLDR523 8 | P a g e Version 1.1Question 2Outline how the following legislation is relevant to managing effective workplace relationships. Fair Work ActDiscriminationLaws Question 3Identify below two (2) methods you could use to develop processes for consultation with employees 12 Student Assessment Workbook – BSBLDR523 9 | P a g e Version 1.1Question 4Linking to the Thomas-Kilmann Conflict Mode Instrument, identify below two (2) methods you could use todevelop processes for conflict management. 12 Question 5Identify below two (2) methods (or steps) you could use to develop processes for task issue management. 12 ***END OF ASSESSMENT TASK 1***Student Assessment Workbook – BSBLDR523 10 | P a g e Version 1.1Assessment 2: NCT Case StudiesSTUDENTS INSTRUCTIONS: Case Study – Background InformationYou are employed as the Operations Manager at National Camper Trailers (NCT) based at head office inDandenong VIC. Review each of the following four (4) case studies and complete all the associatedquestions.Access and review the NCT organisational documents:Continuous Improvement and Implementation Policy & ProcedureDiversity PolicyGrievance Policy & ProcedureHR Induction ManualCase Study #1 – Background InformationDuring a team meeting it was suggested that NCT should establish and introduce a WHS committee toencourage WHS best practices across the organisation. This WHS Committee could manage WHSimprovement ideas as well as WHS audit ad associated information. Activity 1Complete the Following Case Study Questions:Question 1According to the NCT Continuous Improvement Policy & Procedure, what collaboration processes arerequired?Question 2Student Assessment Workbook – BSBLDR523 11 | P a g e Version 1.1Develop below a formal consultation process for employees to contribute to WHS issues related to theirwork role. E.g.: Consultation process with employees to seek information on any identified WHS issues theybelieve may need to be addressed. (50-80 words)Question 3Implement process to manage ideas and information (Via Email)You are required to implement the process you developed in Question 2 via email.Write an email to all NCT staff, on a process you are implementing which outlines each of the following dotpoints and is signed off by you, the “NCT Operations Manager”:a) How the formal consultation process will support others/ employees to achieve work responsibilitiesb) How the process will facilitate employee’s contributions to consultation on work WHS issuesc) How feedback on the outcomes of consultations will be providedd) How raised WHS issues will be resolved or referred to relevant personnelInsert a copy or screenshot of your emailStudent Assessment Workbook – BSBLDR523 12 | P a g e Version 1.1Activity 2Review the Case Study and Complete the Following Related Questions: Case Study #2 – Background InformationYesterday, one (1) of the delivery drivers was pulled out by the police for a routine check. During the checkthe police discovered the driver was driving with an expired licence. The administration team revised thestaff files this morning and discovered that the licence expiry date was recorded on the file, but there wasno active process to ensure drivers renew their licence as required. Question 1Develop below a formal consultation process for employees to contribute to work processes related to theirwork role. E.g.: Consultation process with employees to seek the most efficient process to track Driverslicences for maintaining their currency (50-80 words)Question 2Develop below a formal process for escalating issues or refer to relevant personnelE.g.: Process with identified key trigger points for escalation, such as dates for renewal/ dates for renewal ofcontract based on compliance etc… (50-80 words)Student Assessment Workbook – BSBLDR523 13 | P a g e Version 1.1Question 3Implement process to manage ideas and information (Via Email)You are required to implement the process you developed in Question 2 via email.Write an email to all NCT Admin staff, on a process you are implementing which outlines each of thefollowing dot points and is signed off by you, the “NCT Operations Manager”:a) How the process will support the admin team to achieve their work responsibilitiesb) How the process will facilitate employee’s contributions to consultation on work admin issuesc) How feedback on the outcomes of consultations will be providedd) How raised Admin issues will be resolved or referred to relevant personnelInsert a copy or screenshot of your emailStudent Assessment Workbook – BSBLDR523 14 | P a g e Version 1.1Activity 3Review the Case Study and Complete the Following Related Questions: Case Study #3 – Background InformationA new forklift driver commenced employment four (4) weeks ago.In this time, he has been the victim of racist and derogatory comments from two (2) other team members.Other employees have discussed the situation and believe the behaviour to be borderline harassment anddisrespectful.However, they are reluctant to make a formal complaint under the NCT Grievance Policy & Procedure, infear they will be perceived as disloyal to their fellow team members. As a result, productivity is sufferingand team moral has diminished. Question 1According to the NCT Grievance Policy & Procedure, outline the current four (4) level procedure in place? Level 1Level 2Level 3Level 4 Question 2Develop below a formal process/system for conflict management, which is in addition to the currentGrievance Policy & Procedure. E.g.: A process which employees can manage conflict without employeesfeeling like they are being disloyal to a team member. (50-80 words)Student Assessment Workbook – BSBLDR523 15 | P a g e Version 1.1Question 3Identify below five (5) current or potential issues in this case study. 12345 Student Assessment Workbook – BSBLDR523 16 | P a g e Version 1.1Question 4Confirm below ten (10) responsibilities all employees have for fulfilling work tasks according to the HRInduction Manual/ Code of Conduct Policy 12345678910 Student Assessment Workbook – BSBLDR523 17 | P a g e Version 1.1Question 5Develop and Implement Processes and Systems to Manage Difficulty (Via Email)You are required to implement a process/system you developed in Question 2 via email.Write an email to the NCT Factory staff, on a process/system you are implementing which outlines each ofthe following dot points and is signed off by you, the “NCT Operations Manager”:a) How the process/ system will identify and resolve conflicts according to NCT Policies and proceduresb) Outline the planning process on how difficulties will be addressedc) Outline what guidance, counselling and support will be provided to assist co-workers in resolvingtheir work difficultiesInsert a copy or screenshot of your emailStudent Assessment Workbook – BSBLDR523 18 | P a g e Version 1.1Question 6 Case Study #3 – UpdateIt has been two (2) weeks since you implemented the process to assist in this situation. You have adiscussion with the forklift driver, to assess if the situation has improved.He tells you, that the comments have ceased and feels he is settling into his role well, and now feels it isfree of harassment and racial slurs. Outline below what communication you would provide employees on the outcome of the new process ofconflict management.Student Assessment Workbook – BSBLDR523 19 | P a g e Version 1.1Activity 4Review the Case Study and Complete the Following Related Questions: Case Study #4 – Background InformationIt has been bought to your attention that one (1) of the Assembly & Fit-Out Team Leaders (Brian) hasrecently started having a romantic relationship with one (1) of his team members.Other members of the team have expressed to you their concerned after delegated work schedules appearto be delegated in favour of his new partner (Ashley), with all the easy jobs delegated to Ashley. Thissituation raises a number of concerns and needs to be managed delicately. Question 1Develop below a formal process for conflict management in this instance. E.g.: A process which eliminatespotential conflict of interest, whist supporting everyone directly related. (20-50 words).Question 2Identify three (3) current or potential issues in this case study. 123 Question 3Develop below a formal process for escalating issues or refer to relevant personnel.E.g.: Process with identify/ trigger external specialist to advice on sensitive issues and ensure the rights of allindividuals are maintained. (50-80 words)Student Assessment Workbook – BSBLDR523 20 | P a g e Version 1.1Question 4Develop and Implement Processes and Systems to Manage Difficulty (Via Email)You are required to implement a process/system you developed in Question 1 via email.Write an email to the NCT Assembly & Fit-Out Team, on a process/system you are implementing whichoutlines each of the following dot points and is signed off by you, the “NCT Operations Manager”:d) How the process/ system will identify and resolve conflicts according to NCT Policies and procedurese) Outline the planning process on how difficulties will be addressedf) Outline what guidance, counselling and support will be provided to assist co-workers in resolvingtheir work difficultiesInsert a copy or screenshot of your emailStudent Assessment Workbook – BSBLDR523 21 | P a g e Version 1.1Question 5Conduct a Meeting with Brian & Ashley (Roleplay)You are required to conduct a roleplay, to discuss the current circumstances and what action will be taken toeliminate any actual or perceived conflict of interest.You are required to conduct a meeting with Brian and Ashley, and record their response in the table below.You may ask family, friends or colleagues to assist you in this roleplay and to play the role of Brian & Ashley.During the meeting you must:Meeting Agendaa) Discuss potential conflict of interestb) Collaborate and discuss how you are going to provide Brian and Ashley with support to perform theirwork tasks (Free from Conflict of Interest)Complete the details of individual who assisted in the Meeting Roleplay: #RoleName of Individual playing that roleMinimum of three (3)1Brian2Ashley Complete the meeting start and finishing time below: Meeting Start TimeMeeting Finish Time____________ am/ pm____________ am/ pm Student Assessment Workbook – BSBLDR523 22 | P a g e Version 1.1Record of Meeting Held (Roleplay) Name of Individual roleplaying BrianName of Individual roleplaying AshleyDate of MeetingLocation of Meeting HeldOutline How you collaborated andsupported Brian and Ashley to performtheir work tasksOutline how satisfied Brian and Ashleyare with the support provided ***END OF ASSESSMENT TASK 2***Student Assessment Workbook – BSBLDR523 23 | P a g e Version 1.1Assessment 3: Project Project outlineFor this project you are required to seek feedback from a work colleague (past or present) on yourmanagement of workplace relationships.Ask one (1) of your work colleagues to complete the Leadership Style Feedback Form, encouraging them tobe as honest as possible.Use the completed Leadership Style Feedback Form (Results) to evaluate your leadership style and identifyareas of improvement for future workplace relations. Complete each of the following activities:Activity 1Ask one (1) of your work colleagues to complete the Leadership Style Feedback Form.You may choice to conduct this survey via: face to face, online or hardcopy.BSBLDR523Leadership Style Feedback Form.docx Use the template provided to seek feedback from at least one (1) personYou must include a copy of the email of the returned forms. Upload all completed surveys to Moodle in one (1) fileActivity 2Calculate the completed Leadership Feedback Form using the following calculations:A: value of one (1) point per questionB: value of two (2) points per questionC: value of three (3) points per questionReview and evaluate your individual score corresponding comments and leadership style to assist you inActivity 3. My Leadership Feedback Score is:Which of the three (3) leadershipstyles describes you best?☐ Authoritarian, Autocratic Leadership☐ Democratic, Participative Leadership☐ The Delegating, “Laissez Faire” LeaderScoreComments12-20You most commonly adopt an authoritarian or autocratic leadership style. You rarely consultyour team members and, instead, tend to tell them what you want, when you want it, and howyou want it done.This style works well in a crisis when a task must be completed quickly. However, you’ll likelydemoralise, demotivate and aggravate people if you use it all the time. This can translate into Student Assessment Workbook – BSBLDR523 24 | P a g e Version 1.1 high absenteeism and turnover rates. You’ll also miss out on a wealth of ideas, thereby stiflinginnovation and creativity21- 27You lean toward a democratic or participative style of leadership. You tend to set theparameters for the work and have the final say on decisions, but you actively involve your teammembers in the process.This style can build trust between you and your people, as they’ll likely feel engaged and valued.But it’s not great in a high-pressure situation that requires a fast turnaround, as it will slow youdown. And, if you dislike disagreement or conflict, you might struggle with how people respondto consultation.28-36Your default leadership style is probably delegating or “laissez faire.” You give your teammembers free rein in how they work toward their goals.This is an ideal approach when your people are highly skilled and motivated, and when you’reworking with contractors and freelancers who you trust. But if a team member is inexperiencedor untrustworthy, or if you lose sight of what’s going on, this approach can backfirecatastrophically.Further information about Leadership Style BSBLDR523Leadership Style Feedback Form.docActivity 3Complete the below evaluation and identify three (3) areas of improvement you could adopt to be a betterworkplace leader in the future, who supports others, builds trust and encourages positive workingrelationships.Personal Evaluation Identified Areas of Leadership Improvement123 ***END OF ASSESSMENT TASK 3***

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