BMSW4002 Effective Team Working and Communication


LEARNING OUTCOMES Upon the successful completion of this module, the student should be able to:

1.Apply the main theories relating to group dynamics, team working and communication to their own workplace examples.

2.Prepare and deliver a short presentation within a team working context.

Task 1: (Group Presentation) (50 %)

The presentation must include:

  • Theories relating to models of communication.
  • The channels of communication that can be used.
  • The types of barriers that can prevent effective communication.
  • The impact of communication on staff and patients.

Within your report you should link your points to theory and reference published literature. You can use examples from your own professional experience to support or enhance your points. Additional guidance is provided below and on the following pages.

Task 2: (Team Evaluation)

The final slide in your presentation will be a ‘Teamwork Evaluation’ Slide. USE THE TABLE PROVIDED IN THE BMSW_4002 Moodle WEEK10 folder; this slide will appear after the reference slide and does not need to be presented but must be included in your TURNITIN submission. All members of the group must submit the group slides to the slide submission link on Moodle. The presentation will be recorded on Microsoft Teams for moderation purposes, you must appear on camera for identification, if for any reason you are unable to appear on camera you will not be able to do the presentation you will need to contact the Assessments team – [email protected]  and apply for Extenuating Circumstances. Students not participating will be required to resit.

NOTE: The guidance offered below is linked to the five generic assessment criteria overleaf.

1.Engagement with Literature Skills

Your work must be informed and supported by scholarly material that is relevant to and focused on the task(s) set.    You should provide evidence that you have accessed an appropriate range of sources, which may be academic, governmental and industrial; these sources may include academic journal articles, textbooks, current news articles, organisational documents, and websites.  You should consider the credibility of your sources; academic journals are normally highly credible sources while websites require careful consideration/selection and should be used sparingly.   Any sources you use should be current and up-to-date, mostly published within the last five years or so, though seminal/important works in the field may be older.  You must provide evidence of your research/own reading throughout your work, using a suitable referencing system, including in-text citations in the main body of your work and a reference list at the end of your work.

Guidance specific to this assessment:

  • You must demonstrate evidence of literature review by including a minimum of 8 credible and reliable sources of information throughout the entire presentation.
  • You must cite literature throughout their slides, supporting the points that they make and referencing any images or diagrams used.
  • A reference list formatted in Harvard style should appear at the end of the group presentation.

2.Knowledge and Understanding Skills

At level 4, you should be able to demonstrate knowledge of the underlying concepts and principles associated with your area(s) of study.  Knowledge relates to the facts, information and skills you have acquired through your learning.  You demonstrate your understanding by interpreting the meaning of the facts and information (knowledge). This means that you need to select and include in your work the concepts, techniques, models, theories, etc. appropriate to the task(s) set. You should be able to explain the theories, concepts, etc. to show your understanding.  Your mark/grade will also depend upon the extent to which you demonstrate your knowledge and understanding.

Guidance specific to this assessment:

  • You must demonstrate an understanding of more than one relevant models of communication
  • A secure understanding should be demonstrated by means of consistent reference to relevant published information sources.

3.Cognitive and Intellectual Skills

You should be able to present, evaluate and interpret qualitative and quantitative data, in order to develop lines of argument and make sound judgements in accordance with basic theories and concepts of your subject(s) of study. You should be able to evaluate the appropriateness of different approaches to solving problems related to your area(s) of study and/or work. Your work must contain evidence of logical, analytical thinking. For example, to examine and break information down into parts, make inferences, compile, compare and contrast information.  This means not just describing what! But also justifying: Why? How? When? Who? Where? At what cost? You should provide justification for your arguments and judgements using evidence that you have reflected upon the ideas of others within the subject area and that you are able to make sound judgements and arguments using data and concepts.  Where relevant, alternative solutions and recommendations may be proposed.

Guidance specific to this assessment:

  • You must analyse and evaluate the models of communication in relation to the case study
  • Additionally, discuss the impact of communication barriers and channels of communication
  • You must support the arguments with literature and citations

4.Practical Skills

At level 4, you should be able to apply the basic underlying concepts and principles to evaluate and interpret these within the context of your area of study. You should be able to demonstrate how the subject-related concepts and ideas relate to real world situations and/or a particular context.  How do they work in practice?  You will deploy models, methods, techniques, and/or theories, in that context, to assess current situations, perhaps to formulate plans or solutions to solve problems, or to create artefacts.  This is likely to involve, for instance, the use of real world artefacts, examples and cases, the application of a model within an organisation and/or benchmarking one theory or organisation against others based on stated criteria.  

Guidance specific to this assessment:

  • A relevant model of communication must be discussed and applied to the context given.
  • You must include a discussion of the impact of communication in your work or personal life

5.Transferable Skills for Life and Professional Practice

Your work must provide evidence of the qualities and transferable skills necessary for employment requiring the exercise of some personal responsibility.  This includes demonstrating: that you can communicate the results of your study/work accurately and reliably, and with structured and coherent arguments; that you can initiate and complete tasks and procedures, whether individually and/or collaboratively; fluency of expression; clarity and effectiveness in presentation and organisation. Work should be coherent and well-structured in presentation and organisation.

  • You should speak confidently and professionally about your work during the presentation and answer questions afterwards. Task 2 should demonstrate a balanced reflection on the experience of working within the group.
  • You must include a completed team evaluation slide and be honest about your team’s performance
  • Check for spelling and grammar errors prior to submission
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