Task 3 Manage project quality | My Assignment Tutor

Assessment Task 3 Manage project quality BSBPMG532 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment Unit Title Unit CodeStudent nameStudent ID numberStudent signatureDateTask Number ——OFFICE USE ONLY—– For Trainer and Assessor to complete:◻ Student requested reasonable adjustment for the assessment Marking SheetCompleted successfullyDid the student satisfactorily:CommentsYNDNSThe student has satisfactorily completed and submitted the following:Process Audit in Task 3.1A Deliverable Audit in Task 3.1A Email to Project Sponsor in Task 3.1B Change Request Form in Task 3.1C Addressing of scenarios in Task 3.1D Status Report in Task 3.1D Record keeping process in Task 3.1E Record keeping sample in Task 3.1F Lessons Learned Report in Task 3.2 Process Audit in Task 3.3A Deliverable Audit in Task 3.3A Process redesigned in Task 3.3B Addressing of scenarios in Task 3.3C Status Report in Task 3.3C Lessons Learned Report in Task 3.3D☐☐☐Demonstrated ability to: Perform quality assurance audit of project processes for compliance with agreed plans Assess quality control of project and product output according to agreed quality specificationsThis is evidenced by: Process Audit in Task 3.1A Deliverable Audit in Task 3.1A Process Audit in Task 3.3A Deliverable Audit in Task 3.3A☐☐☐Demonstrated ability to: Identify causes of variance to quality metrics and undertake remedial action Maintain a quality management system for timely recording of quality audit data Review processes and implement agreed on changes continually throughout the project life cycle Review project outcomes against performance requirementsThis is evidenced by: Process Audit in Task 3.1A Deliverable Audit in Task 3.1A Email to Project Sponsor in Task 3.1B Change Request Form in Task 3.1C Addressing of scenarios in Task 3.1D Status Report in Task 3.1D Record keeping process in Task 3.1E Record keeping sample in Task 3.1F Process Audit in Task 3.3A Deliverable Audit in Task 3.3A Process redesigned in Task 3.3B Addressing of scenarios in Task 3.3C Status Report in Task 3.3C☐☐☐Demonstrated ability to: Identify and document lessons learned and recommended improvementsThis is evidenced by: Lessons Learned Report in Task 3.2 Lessons Learned Report in Task 3.3D☐☐☐When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.☐☐☐Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐Student Name:Assessor Name:Assessor Signature:Date: Table of Content Student Declaration 2 Task 3 – Implement quality processes and improvements 6 Task 3.1 Implement quality processes 8 Task 3.2 Lessons Learned 16 Task 3.3 Case Study 17 Task 3 – Implement quality processes and improvements Task summary and instructionsWhat is this assessment task about?Task 3.1 and 3.2 build on Task 2.1 Task 3.3 builds on Task 2.2This task comprises of the following assessment methods: Product-based ☒ Direct observation of Role-Play ☒ Case Study ☒ Other (specify) ☐It has been designed to evaluate your ability to/competency in:Perform quality assurance audit of project processes for compliance with agreed plans Assess quality control of project and product output according to agreed quality specifications Identify causes of variance to quality metrics and undertake remedial action Maintain a quality management system for timely recording of quality audit data Review processes and implement agreed on changes continually throughout the project life cycle Review project outcomes against performance requirements Identify and document lessons learned and recommended improvementsYou are required to address the following: Task 3.1 Implement project quality processes Conduct quality audits Apply quality management processes Determine quality shortfalls and identify remedial actions Report on quality issues and take initiatives to address them Develop and implement a record-keeping process Task 3.2 Identify and document lessons learned Identify and document project lessons learned Task 3.3 Case Study Conduct quality audits Apply quality management processes Determine quality shortfalls and identify remedial actions Report on quality issues and take initiatives to address them Identify and document project lessons learnedAlthough the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.What do I need to do to complete this task satisfactorily?submit the completed assessment tasks, according to instructions, complete the tasks with sufficient detail and present them in a professional manner, use your own words and reference sources appropriately, meet the word count where required, use the scenario provided, use the templates provided where required, for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.SpecificationsYou must deliver/participate in:Consult and collaborate with the project team as requiredYou must submit to GOALSProcess Audit Deliverable Audit Email to Project Sponsor Change Request Form Addressing of scenarios Status Report Record keeping process Record keeping sample Lessons Learned Report Process Audit (Case Study) Deliverable Audit (Case Study) Process redesigned (Case Study) Addressing of scenarios (Case Study) Status Report (Case Study) Lessons Learned Report (Case Study)Resources and equipmentComputer with Internet access Access to Microsoft Office suites or similar software Learning material Scenario for assessment as provided Appendices as provided Relevant policies and procedures as provided Templates as providedRe-submission opportunitiesYou will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: Task 3.1 Implement quality processes This task builds on Task 2.1 and requires you to: Undertake quality assurance auditsAssess quality controlIdentify causes of quality variance to quality metrics and undertake remedial actionsMaintain quality records Quality audits Perform two quality audits in collaboration with the project team:A quality assurance audit of a project process (Template 1) for compliance with the agreed quality plans. Review the following policies from the Policies and Procedures folder: Continuous Improvement PolicyQuality Management Policy against the quality management requirements for the project. Identify areas for improvement in both approaches to align with project needs. A quality control audit (Template 2) of a project deliverable. Consider this project deliverable: Finding premises in Sydney CBD (800-1000 square meters, onsite parking for staff, natural light). Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities. Research premises in Sydney CBD that meet those requirements (you could use a website like https://www.realcommercial.com.au, for example). Select a suitable property for rent and audit it against the requirements you set for this deliverable Identify causes of variance to quality metrics and plan for remedial actions Template 1 -Process Audit REPORTNAME:_AUDITDATE: AUDITTYPE:AUDIT TEAM LEADER:_Audit Summary:Audit objective:Audit Participants:Checklist(s)/Guideline(s) Used:Documentation/Work Products/Activity Examined:Brief Descriptions of substandard issues and possible causes:ImpactofIssues: Serious ☐ Critical ☐ Major ☐ Moderate ☐ Minor ☐ None ☐Audit Status: Substandard issues found ☐ Corrective Action Plan is needed ☐ No issues found ☐ Resolution without Any Changes ☐ Escalation to Senior Management needed for immediate attention ☐FINDINGS/ CORRECTIVE ACTIONS/ACTION ITEMSDescription of how the remedial actions were implemented: Template 2 -Deliverable Audit REPORTNAME:_AUDITDATE:AUDITTYPE:AUDIT TEAM LEADER:_Audit Summary:Audit objective:Audit Participants:Checklist(s)/Guideline(s) Used:Documentation/Work Products/Activity Examined:Brief Descriptions of substandard issues and possible causes:ImpactofIssues: Serious ☐ Critical ☐ Major ☐ Moderate ☐ Minor ☐ None ☐Audit Status: Substandard issues found ☐ Corrective Action Plan is needed ☐ No issues found ☐ Resolution without Any Changes ☐ Escalation to Senior Management needed for immediate attention ☐FINDINGS/ CORRECTIVE ACTIONS/ACTION ITEMSDescription of how the remedial actions were implemented: Communication Write an email (Template 3) to the Project Sponsor to: Communicate the findings of one of the auditsPropose an action plan to address shortfalls in quality outcomes Attach the Audit Report to the email. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. (50-100 words) Template 3 -Email Email to Project SponsorTo:Cc:Bcc:Subject:Date email is sent:Attachments: Change request Complete a Change Request Form (Template 4) to implement one or more actions needed to address shortfalls in quality outcomes identified in one of the two audits. Template 4 -Change Request Form Change Request – ProjectIssued byChange/s RequestedReason for change/sImpact on the projectChange authorised:Yes/NoSigned: Project ManagerSigned SponsorSigned ClientSignedDateDateDateDateRecord Complete the filing record below so that the project documentation can be saved in the project management record system.Project Title:Project Client:Date:Version:Project Sponsor:Project Manager:File Name: Monitoring and control Assume that the following has happened when executing the project: ScenariosA25% timeline The outcome of the process and deliverable audits in Task 3.1A.B50% timeline Due to Covid 19, travels between Melbourne and Sydney are disrupted, and everyone is working from home. The Project Sponsor has added a quality requirement for purchasing furniture and equipment; they must be purchased from ethically sourced suppliers and built sustainably.D75% timeline You have completed an audit to review sustainable purchasing and identified the following: Lighting is not eco-friendly New equipment has energy-saving certifications Coldwater taps only were installed in washrooms to save energy A programmable climate control model which automatically turns off the heat and air-conditioning after hours has been recommended for installation Furniture are eco-conscious To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed. For each scenario: Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstancesDetermine the impact of each scenario on project progress, focusing on project quality managementDetermine what changes are needed to meet quality requirements and if any update to quality requirements is needed ScenarioMonitoring and control (30-50 words/scenario)Impact (30-50 words/scenario)Changes and updatesABC Complete a Status Report (Template 5) for a scenario of choice (A, B or C). Template 5 -Project Status Report Project Name: Scenario: Project Status G: Y: R:OverallTimelineBudgetResourcesScopeQualityRiskStatus Status ReportProject Name Prepared by: Date: Attention to:Summary report Use this section for summary information about the status of the project. Consider: Deliverables Schedule Budget Quality Resources (100-150 words)Record Complete the filing record below so that the project documentation can be saved in the project management record system.Project Title:Project Client:Date:Version:Project Sponsor:Project Manager:File Name: Record Keeping Develop a process to determine and maintain quality-control, audit documentation and compliance records against agreed quality requirements. This must include: Filing systems (for example, drive/software in use, who has access to drive/software, reading and editing rights, folders’ structure)Folders and files’ name conventionVersion controlArchiving procedures Document the process in the space provided below: Record Keeping Sample Provide one sample evidence of how records are maintained against the process developed in Task 3.1E. For example: screenshot of folder with an audit file saved in it using naming convention. Document the sample in the space provided below. Task 3.2 Lessons Learned This task builds on Task 3.1 and requires you to: Identify and document lessons learned Consider the work performed in Task 2.1 and Task 3.1. Additionally, consider the following feedback received from project stakeholders: The changes to continuous improvement and quality management policies were effective.Overall, issues with project quality were timely addressed.More training on quality management is needed for project team members. Review the project performance to determine the effectiveness of quality management. Complete a lessons learned report (Template 6). Template 6 -Lessons Learned Lessons Learned ReportName of project:OverviewA brief summary of how the project quality was managed, to include issues and how they were addressed. Did you meet the quality requirements?Worked well List 3-4 itemsCould have gone better List 3-4 itemsLessons learned and suggested improvements (50-100 words):Record Complete the filing record below so that the project documentation can be saved in the project management record system.Project Title:Project Client:Date:Version:Project Sponsor:Project Manager:File Name: Task 3.3 Case Study This task builds on Task 2.2 and requires you to: Undertake a quality assurance auditAssess quality controlIdentify causes of quality variance to quality metrics and undertake remedial actionsUse quality management systems for record keepingMaintain quality recordsIdentify and document lessons learned Quality audits Perform two quality audits in collaboration with the project team:A quality assurance audit (Template 1) of the following process: Preparation of the presentation: Identify areas for improvement in the above process. A quality control audit (Template 2) of a project deliverable. Consider this project deliverable: a flyer to promote the event (see below). Identify causes of variance to quality metrics and plan for remedial actions Template 1 -Process Audit REPORTNAME:_AUDITDATE: AUDITTYPE:AUDIT TEAM LEADER:_Audit Summary:Audit objective:Audit Participants:Checklist(s)/Guideline(s) Used:Documentation/Work Products/Activity Examined:Brief Descriptions of substandard issues and possible causes:ImpactofIssues: Serious ☐ Critical ☐ Major ☐ Moderate ☐ Minor ☐ None ☐Audit Status: Substandard issues found ☐ Corrective Action Plan is needed ☐ No issues found ☐ Resolution without Any Changes ☐ Escalation to Senior Management needed for immediate attention ☐FINDINGS/ CORRECTIVE ACTIONS/ACTION ITEMSDescription of how the remedial actions were implemented: Template 2 -Deliverable Audit REPORTNAME:_AUDITDATE:AUDITTYPE:AUDIT TEAM LEADER:_Audit Summary:Audit objective:Audit Participants:Checklist(s)/Guideline(s) Used:Documentation/Work Products/Activity Examined:Brief Descriptions of substandard issues and possible causes:ImpactofIssues: Serious ☐ Critical ☐ Major ☐ Moderate ☐ Minor ☐ None ☐Audit Status: Substandard issues found ☐ Corrective Action Plan is needed ☐ No issues found ☐ Resolution without Any Changes ☐ Escalation to Senior Management needed for immediate attention ☐FINDINGS/ CORRECTIVE ACTIONS/ACTION ITEMSDescription of how the remedial actions were implemented: Apply changes Redesign the process you audited in Task 3.3 A according to the suggested changes/improvements. Monitoring and control Assume that the following has happened when executing the project: ScenariosA25% timeline The Marketing Manager is unwell, and he will be away from work for two weeks.B75% timeline Only 30% of invitees have RSVPed. The PowerPoint presentation is full of grammar mistakes, and the MMI logo is missing from several slides. To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed. For each scenario: Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstancesDetermine the impact of each scenario on project progress, focusing on project quality managementDetermine what changes are needed to meet quality requirements and if any update to quality requirements is needed ScenarioMonitoring and control (30-50 words/scenario)Impact (30-50 words/scenario)Changes and updatesAB Complete a Status Report (Template 5) for a scenario of choice (A or B). Template 5 -Project Status Report Project Name: Scenario: Project Status G: Y: R:OverallTimelineBudgetResourcesScopeQualityRiskStatus Status ReportProject Name Prepared by: Date: Attention to:Summary report Use this section for summary information about the status of the project. Consider: Deliverables Schedule Budget Quality Resources (40-80 words)Record Complete the filing record below so that the project documentation can be saved in the project management record system.Project Title:Project Client:Date:Version:Project Sponsor:Project Manager:File Name: Lessons learned Consider the work performed in Task 2.2 and Task 3.3 Additionally, consider the following feedback received from project stakeholders: The changes to the process were effectiveThe marketing team lacked project management knowledgeThe Marketing Manager did not communicate issues timely Review the project performance to determine the effectiveness of quality management. Complete a lessons learned report (Template 6). Template 6 -Lessons Learned Lessons Learned ReportName of project:OverviewA brief summary of how the project quality was managed, to include issues and how they were addressed. Did you meet the quality requirements?Worked well List 2-3 itemsCould have gone better List 2-3 itemsLessons learned and suggested improvements (40-80 words):Record Complete the filing record below so that the project documentation can be saved in the project management record system.Project Title:Project Client:Date:Version:Project Sponsor:Project Manager:File Name:

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