Mortgage Broking Management FNS50315 | My Assignment Tutor

Recognition of prior learning forDiploma of Finance and Mortgage Broking Management FNS50315 RPL Student Kit Introduction Thank you for enrolling in the AAMC Training Group for a Diploma of Finance and Mortgage Broking Management FNS50315. Recognition of Prior Learning (RPL) is the acknowledgment of skills and knowledge obtained through learning achieved outside the formal education and training system and includes work and life experience including paid and volunteer work and skills attained through leisure pursuits such as musical, mechanical or linguistic abilities. RPL recognises any prior knowledge and experience and measures it against the qualification in which candidates are enrolled. The individual may not need to complete all of a training program if he or she already possesses some of the competencies covered in the program. If you wish to gain an exemption via RPL you must submit evidence that demonstrates how you have met the requirements of the subject for which you are applying for an exemption. It is simply set out, with a covering comprehensive list of instructions at the front of each document, as well as covering instructions for each step of the process, as found in the notes for the Assessor, and notes for the candidate. To ensure you can fulfil the necessary requirements, you should familiarise yourself with the qualifying criteria listed below to ensure that you have sufficient evidence to support your submission. It is the responsibility of the applicant to provide evidence of competency across all units for this qualification. Qualifying criteria You must: Have been in the Financial Services industry for three out of the last five years and actively engaged in the retail and commercial lending areas, such as a:Australian Credit Licence HolderAuthorised Credit Representative to an Australian Credit Licence Holder and/or Responsible Manager for Australian Credit Licence HolderBank ManagerLender’s Business Development Manager involved in Third Party BankingBe proficient with brokering/presenting complex loan applications (see the case file requirements in assessment Task 4). It is important you can satisfy this area to allow you to proceed with the remainder of the application. If you believe you are not able to supply a sufficient file, we then suggest you speak to AAMC Training Group about completing the full course or RPL for the Certificate IV in Finance and Mortgage Broking (FNS40815) portion of this qualification only.Be able to prove that your file structure and business processes meet all the requirements of your role under NCCP Legislation and your licence requirements/requirements of your licence holder. Procedures for this qualification Units of competency Please note that the units of competency from the Diploma of Finance and Mortgage Broking (FNS50315) Upgrade that you will be assessed for are as follows: CodeUnit nameFNSFMK505Comply with financial services legislation and industry codes of practiceFNSFMB401Prepare loan application on behalf of finance or mortgage broking clientsFNSFMB402Identify client needs for broking servicesFNSFMB403Present broking options to clientFNSINC401Apply principles of professional practice to work in the financial services industryFNSINC402Develop and maintain in-depth knowledge of products and services used by an organisation or sectorFNSRSK502Assess risksFNSFMB501Settle applications and loan arrangements in the finance and mortgage broking industryFNSCUS501Develop and nurture relationships with clients, other professionals and third party referrersFNSFMB502Identify and develop broking options for clients with complex needsFNSFMB503 Present broking options to client with complex needsFNSFMB504Implement complex loan structuresBSBRSK401Identify risk and apply risk management processesFNSPRM603Grow the practiceBSBWOR501Manage personal work priorities and professional development In order for you to be successful in attaining this qualification via RPL you must complete the RPL in two stages: STAGE 1: Assessor interview You will need to download the Assessor Interview Request form from your Member Area of the AAMC Training Group website, complete and upload back into your assessment area, along with a copy of your CV/Résumé showing that you have at least three of the last five years’ experience in the Australian Financial Services industry, principally involved in Finance/Mortgage Broking.  Your nominated assessor will then contact you at a suitable time for a telephone interview. At this interview you will be asked a number of questions concerning each unit of competency to determine you have the relevant industry experience to complete the RPL process. The questions the assessor will ask you are mainly related to your work situation and experience and will include the following aspects of knowledge: Financial legislation, compliance and regulationLoan applications from start to settlementComplex brokerage requirementsRisk managementMarketing and growth strategies During the interview if you are unsure of a question or how to respond, your assessor will try and provide the necessary guidance and support. If your assessor deems that you can continue with this RPL process he will note his comments and mark this particular assessment as satisfactory and you can then continue to Stage 2. If your assessor does not believe you have the necessary skills, knowledge or experience to continue with the RPL application he will advise you to transfer your application to either an online, correspondence or classroom delivery course.  Any monies that you have paid for your RPL application will be applied to your other preferred delivery method and you will only need to pay the difference. STAGE 2: Providing evidence The following steps are designed to satisfy the evidence requirements of the Diploma of Finance and Mortgage Broking Management FNS50315: Step 1 – Credit transfer You may be able to claim credit transfer for a unit/s of competency that you may have previously completed with AAMC Training or another RTO. If you have been awarded a record of result or statement of attainment for any of the units listed above then please go to the Credit Transfer tab in your Learning Centre and follow the instructions. You will be required to upload a *certified copy of your record of results or statement of attainment. Your credit transfer request will then be reviewed and you will be notified by email if your request has been approved. *Copies of documents provided in support of an application, or other purpose required by the National Law, must be certified as true copies of the original documents. For a list of persons who can certify documents: http://www.ahpra.gov.au/Registration/Registration-Process/Certifying-Documents.aspx Certified documents must: Be initialled on every page by the Authorised Officer.Be annotated on the last page as appropriate e.g. “I have sighted the original document and certify this to be a true copy of the original”, and signed by the Authorised Officer.List the name, date of certification, and contact phone number and position number (if relevant) and have the stamp or seal of the Authorised Officer (if relevant) applied. If your record of results or statement of attainment was obtained through AAMC Training, an uncertified copy will be sufficient as AAMC Training can confirm the authenticity of your unit/s of competency. Please note: the units of competency on your certificate must be the same (or equivalent) units of competency within the course for which you wish to receive credit transfer. Step 2 – Application form Read the entire document then complete the RPL application form. Step 3 – Third Party Declarer Supporting Statements You will require a qualified Third Party Declarer who is able to acknowledge your experience in the Finance and/or Mortgage Broking industry, by ticking the check boxes in the supporting statements, in relation to your acquired skills and knowledge. Whilst we do not expect every area to be ticked, it is important that your referee knows you well enough to be able to tick most areas and provide an explanation for the omissions. Your third party is then required to make a mandatory comment for each unit summing up why they believe you are competent in this area. Ensure Third Party Declarer and applicant complete all details and signatures are witnessed. Step 4 – Testimonials There are templates provided for this task that should be followed. Testimonials that don’t address these points may not be used. We required evidence of the person where noted on the form. This may be letterhead, business card or social media profile. Supply two (2) reference letters/testimonials from a qualified: a)   Lender, Aggregator or Australian Credit Licence holder or; b)   Client or Referrer of business (must have referred a complex loan or used your services to complete a complex application through to settlement) It is preferable that your referees know you well enough to comment on your current and past experience and ability across the areas they are commenting on. Step 5 – Risk Task 1: Risk areas and stakeholder ID, Key risks, Risk action plan. Option 1: Complete the assessment task. The written material for this unit has not been provided, however we have given examples of expected answers. You can also request the learning material from AAMC Training Group. However, we would expect those completing via RPL method to understand this topic well enough to successfully complete the task. Option 2: If you are an Australian Credit Licence holder you may provide the risk management processes and documentation from your ACL application. If you are a Responsible Manager of an ACLH and are/have been directly involved with the risk management planning for the business, you may also use this information and provide evidence that you were involved in this process i.e. letter from ACL. Step 6 – Marketing Task 2: Marketing Plan Option 1: Complete the marketing plan ensuring you address and complete all areas noted in the template. If you would prefer to use another marketing plan, it should address all of the same areas as the template provided. Option 2: If you have a current marketing plan which relates to your finance role and/or business, you may provide this. Your marketing plan should include (but is not limited to) analysis of your target market, SWOT analysis, competitor analysis, what products and services are offered and how you will market to your proposed clients. If your current marketing plan does not address these areas, please complete select option 1. Step 7 – Case study A complex loan is a loan that has several forms of complexity. Examples have been provided in the task below. Standard home loans, personal loans, car loan and or PAYG, do not meet the complex requirements of this assessment. The file cover checklist should be completed noting all relevant information being provided and the file should be presented in the same order as the complex loan document checklist. If you are completing a full diploma you must submit a complex consumer file. If you are completing a diploma upgrade, this may be a non-consumer file. Task 3: Complex broking Option 1: Submit a settled complex client loan file using your in-house documentation. Option 2: Design a fictitious complex case file based on your experience and knowledge. Option 3: Request a complex case study scenario from AAMC Training by emailing [email protected]. Should you not have all the required forms that appear on the Case Study Checklist, you may access them from the Useful Resources section in the AAMC TrainingMember Area on our website: www.aamctraining.edu.au. Step 8 – Upload Once you have completed the previous steps, upload your completed RPL application via the AAMC Training Members Area, ensuring the following is included: ☐    RPL application ☐    Third Party Declarer Competency Checklists ☐    Evidence of Third Party Declarer’s industry qualifications ☐    Third Party Declarer’s résumé detailing work history and experience ☐    Written references/testimonials (as per examples) ☐    Risk tasks ☐      Marketing plan ☐    Complex client loan including all associated documents Reducing the file size When lodging your submission it is important to forward the completed finance application and any file notes. However it is not necessary to photocopy the complete file of supporting evidence. AAMC Training will accept the front or pertinent pages of documents, such as: an Offer and Acceptance/Contract of Sale/Building contract/Council approved plans (Architectural Drawings and detailed are not required)a Commercial Lease agreement (cover page, the first schedule and signature page)the Profit and Loss detail of financial statementsany taxation returns (show assessment advice and taxable income)Trust deeds or Company Constitutionother lenders’ loan statements (latest monthly statement). For this exercise, pages of $20 transactions are not required to prove savings evidence. Just a short summation of the savings value and the name of the institution will suffice. STEP 2 – RPL APPLICATION & UNITS AWARDED CREDIT TRANSFER APPLICANT’S DETAILSTitle Mr  ☐    Mrs  ☐    Ms  ☐    Miss  ☐    Other       Surname:     First name:     Middle initial:     Address:          Suburb:     Postcode:     Phone (H):     Phone (W):     Phone (Mob):     Fax:     Email:     I am a:  Finance/Mortgage Broker ☐   Bank Manager/BDM ☐   Other:       DECLARATIONS☐ I hereby understand that any confidential or commercially sensitive information the assessor may have access to, will be kept private and confidential. ☐ I hereby understand that all personal information provided will be redacted. ☐ I have read and understood the AAMC Training RPL information. ☐ I declare that in making this statement, all details are true and accurate in every detail and that it may be called upon to provide evidence if required in a court of law.Name of applicant:     Signature of applicant:     Name of witness:     Witness signature:     Address of witness:     Date of declaration:      SUPPORTING STATEMENT CHECKLIST If you have been awarded credit transfer for any of the following units, you should complete following table and provide a copy to your third party declarer. This will ensure they do not complete the supporting statements that you have credit transfer for. UnitNameApprovedfor Credit TransferSupporting Statement AttachedFNSINC401Apply principles of professional practice to work in the financial services industry☐☐FNSFMK505Comply with financial services legislation and industry codes of practice☐☐FNSFMB401Prepare loan application on behalf of finance or mortgage broking clients☐☐FNSFMB402Identify client needs for broking services☐☐FNSFMB403Present broking options to client☐☐BSBWOR501Manage personal work priorities and professional development☐☐FNSINC402Develop and maintain in-depth knowledge of products and services used by an organisation or sector☐☐FNSCUS501Develop and nurture relationships with clients, other professionals and third party referrers☐☐FNSFMB501Settle applications and loan arrangements in the finance and mortgage broking industry☐☐FNSFMB502Identify and develop broking options for clients with complex needs☐☐FNSFMB503 Present broking options to client with complex needs☐☐FNSFMB504Implement complex loan structures☐☐FNSRSK502Assess risks☐☐BSBRSK401Identify risk and apply risk management processes☐☐FNSPRM603Grow the practice☐☐ Step 3 – Third Party Declarer Supporting Statements Information for the person providing supporting statements The candidate is seeking a Supporting Statement from you as part of the evidence they are compiling in order to complete the requirements for a vocational education qualification. You are requested to review the following units of competence and tick ‘yes’ or ‘no’  in relation to the candidates knowledge and/or ability. You are also required to provide mandatory comments. Please be honest in your responses and do not feel pressured to tick ‘yes’ for an area if you  do not feel that the candidate has  the required skills and knowledge.  If you are unsure of any areas of knowledge and/or skill, you may ask the candidate a question or to demonstrate their ability, for this particular area before ticking ‘yes’. Please ensure you have a copy of the supporting statement checklist before commencing this task. You are only required to complete supporting statements for units the student has not been awarded credit for. Supporting StatementFNSINC401: Apply principles of professional practice to work in the financial services industryName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureIdentifying scope, sectors and responsibilities of industry?Identify and consider external forces impacting on financial services industry while carrying out activities☐☐☐Identify main sectors of financial services industry and interrelationship between sectors in carrying out activities☐☐☐Identify roles and responsibilities of other participants in financial services industry in carrying out activities☐☐☐Identifying and applying guidelines, procedures and legislation?Collect, apply and analyse information on relevant legislation, regulations and codes of practice as applied to financial services industry☐☐☐Clarify own work practice and regularly refine in light of relevant legislation, regulations and codes of practice, and organisational policy, guidelines and procedures☐☐☐Apply relevant codes of practice in an ethical approach to workplace practice and decisions☐☐☐Identifying sustainability issues?Obtain and analyse information on sustainability policies, strategies and impacts on industry from a range of sources☐☐☐Identify and promote environmental sustainability as an integral part of business planning and business opportunity☐☐☐Incorporate and support triple bottom line principles in work planning☐☐☐Managing information?Read and discuss with appropriate persons relevant documents and reports that could impact on work effectiveness and compliance☐☐☐Analyse, evaluate and check documents, reports, data and numerical calculations to meet customer and organisational requirements☐☐☐Present information in format appropriate for audience☐☐☐Participating in and facilitating work team activities?Provide feedback to team members to encourage, value and reward individual and team efforts, and contributions☐☐☐Actively encourage team members to participate in and take responsibility for team activities and communication processes☐☐☐Support team to identify and resolve problems which impede its performance☐☐☐Ensure own work serves as role model for others and enhances organisation’s image and financial services industry☐☐☐Planning work to be completed?Determine tasks to be done and identify relevant conditions to work autonomously or in team environment☐☐☐Plan work to manage resources, time and priorities☐☐☐Contribute to organisational planning process as required to achieve service improvement☐☐☐Adapt to changes in technology and work organisation in timely manner☐☐☐Developing and maintaining personal competency?Identify and review personal professional development needs and goals on regular basis☐☐☐Clarify and comply with competency, authorisation and licensing requirements☐☐☐Seek professional development opportunities that reflect needs and goals in agreed timeframe☐☐☐Does the candidate consistently meet the foundation skills for:LearningIdentifies, plans and implements strategies to manage gaps in personal knowledge☐☐☐ReadingAnalyses and consolidates information and data from a range of sources, against defined criteria and requirements, and checks for accuracy and completeness☐☐☐WritingPrepares a range of textual information appropriate for audience for informal and formal purposes☐☐☐Oral CommunicationParticipates in verbal exchanges of information using language, tone and pace appropriate to audience and environment☐☐☐Uses listening and questioning techniques to elicit the views and opinions of others and to confirm understanding☐☐☐NumeracyPerforms mathematical calculations to interpret and compare financial data and information☐☐☐Defines timeframes in accordance with schedule requirements☐☐☐Navigate the world of workAccepts responsibility and ownership for the task and makes decisions on completion parameters and the need for coordination with others☐☐☐Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements☐☐☐Interact with othersSelects and uses appropriate conventions and protocols when communicating with clients and co-workers in a range of work contexts☐☐☐Recognises when personal values and beliefs impact on work group and implements basic strategies to moderate the effect☐☐☐Recognises and accommodates basic differences and priorities of others☐☐☐Cooperates with others and contributes to work practices where joint outcomes are expected and deadlines are to be met☐☐☐Recognises behaviours and triggers that contribute to conflict and implements strategies to moderate conflict☐☐☐Elicits feedback and provides feedback to others to improve self or workgroup behaviours☐☐☐Get the work doneTakes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes☐☐☐Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making and problem-solving processes for more complex and non-routine situations☐☐☐Uses the main features and functions of digital tools to complete work tasks and access information☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: access, interpret and analyse product and service information provided by industry sectors in an effective and timely mannerinterpret and comply with relevant financial services legislation, regulations and industry codes of practice, and ethics applicable to the workplacerecognise and implement sustainability principles and work practicesaccurately analyse, evaluate and organise relevant informationeffectively plan work and maintain a team environment, taking into account any constraints and available resourcesidentify and evaluate appropriate professional development opportunities. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: discuss environmental or sustainability legislation, regulations and codes of practice applicable to industry and organisationsoutline the main sectors in the financial services industry and the interrelationships between the sectorsexplain industry and organisational policy and procedures and ethical behaviours in regard to customer service and administrationoutline industry and organisational security practices and rationaleidentify internal administration systems such as accounting systems and databasesexplain principles, practices and available tools and techniques of sustainability management relevant to the industry contextexplain key requirements of relevant legislation, statutory requirements and industry codes of practice as they relate to:consumer creditprivacyfinancial transaction reportingcorporations (including accounting standards)financial servicesidentify the economic and political climate relating to the financial services industryexplain triple bottom line principles used in work planning.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:   Supporting StatementFNSFMK505: Comply with financial services regulation and industry codes of practiceName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureIdentifying and applying organisational requirements of regulatory obligations?Access source documents for regulations relevant to provision of financial products and services☐☐☐Identify procedural requirements of these source documents and their impact on organisational requirements and work practices☐☐☐Execute procedural requirements in line with organisational policy☐☐☐Comply with role authorities and restrictions identified in position profiles☐☐☐Implement internal monitoring or audit program according to organisational and role requirements☐☐☐Identifying changes to regulations and procedural implications?Establish mechanism to ensure currency of regulatory literature is maintained☐☐☐Identify, access and communicate changed regulations and policies in a timely manner in accordance with organisational policy☐☐☐Review operational procedures to accurately reflect changes to regulations☐☐☐Identify implications for products and services, and implement changes in accordance with client, regulatory and organisational requirements☐☐☐Complying with any relevant industry or professional codes?Source and access relevant industry codes of practice☐☐☐Interpret implications of industry codes of practice and confirm and clarify with relevant persons as required☐☐☐Execute changes to organisational policy, procedures and practices to align with industry codes of practice☐☐☐Maintaining statutory records?Maintain relevant records and keep copies of any relevant agreements on file☐☐☐Maintain evidence of current authorisation, training and relevant licences in accordance with organisational, legal and regulatory requirements☐☐☐Does the candidate consistently meet the foundation skills for:ReadingResearches, analyses and interprets complex information from a range of sources☐☐☐WritingProduces reports and records information using language, concepts and terminology appropriate to audience and purpose☐☐☐Oral CommunicationParticipates effectively in verbal exchanges and clearly explains and presents complex information using language, tone and pace appropriate to audience☐☐☐Navigate the world of workTakes full responsibility for following policies, procedures and legislative requirements, and identifies organisational implications of new legislation or regulation☐☐☐Maintains knowledge required to carry out work role☐☐☐Interact with othersCommunicate changes to legislation, codes of practice and organisational requirements to relevant persons and seeks clarification of interpretation as required.☐☐☐Get the work doneAccepts responsibility for planning and sequencing complex tasks and workload☐☐☐Applies systematic and analytical decision-making processes to make recommendations in complex and non-routine situations☐☐☐Uses the main features and functions of digital tools to complete work tasks, store data and access information☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: access, accurately interpret and comply with relevant industry codes of practice and relevant regulations explain changes and implications of regulations to clients and colleaguesaccurately maintain statutory records in a timely manner. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: explain compliance issues relating to:disclosure of capacity criteriacontract law principlesduty of care principlesfiduciary dutiesgeneral obligations of a financial services officerlaws of principal and agentsdescribe the key features of:organisation’s financial products and servicesrelevant agency agreements or broker authorityrelevant industry codes of practicerelevant regulation pertaining to the financial services industry identify and categorise the statutory records a financial services organisation needs to maintainexplain the internal monitoring or audit program process.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:     Supporting StatementFNSFMB401: Prepare loan application on behalf of finance or mortgage broking clientsName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureCompiling necessary information?Collect and complete appropriate and relevant lender forms and gather relevant signatures in appropriate format☐☐☐Source information required to support loan application in accordance with National Credit Code, compliance requirements and security policies☐☐☐Preparing loan documentation?Prepare documentation that accurately reflects client’s financial situation and personal information, and complies with lender requirements and guidelines☐☐☐Confirm basic requirements of loan, including amount, term and interest rate, and check all documentation for accuracy and readability☐☐☐Complete all relevant processes for proper execution of documentation efficiently and in an appropriate timeframe☐☐☐Presenting documentation for assessment?Submit documentation to appropriate lender or approving officer in appropriate manner to protect client confidentiality☐☐☐Notify client in timely manner of lender or approving officer’s determination of offer or non-offer of loan☐☐☐Provide clear, comprehensive and accurate information to client on their rights, obligations, responsibilities and manner in which to proceed if loan application is non-offer☐☐☐Maintaining communication with relevant parties?Maintain clear and open communication throughout loan preparation and presentation process with lender and client☐☐☐Gather additional information requested by lender to support loan application in efficient and timely manner☐☐☐Provide clear, comprehensive and accurate information to client on manner in which to proceed immediately following loan approval☐☐☐Does the candidate consistently meet the foundation skills for:ReadingAccesses and interprets appropriate textual information from a variety of sources to determine client’s and lender’s requirements☐☐☐Reviews written and numerical information, carefully checking for accuracy and readability☐☐☐WritingPrepares and structures documentation logically and concisely according to organisational formats and correct procedures and protocols☐☐☐Completes documentation using accurate terminology, grammar and spelling to ensure clarity and readability☐☐☐Oral CommunicationUses language and concepts appropriate to audience and purpose to convey and clarify information☐☐☐Uses questioning and active listening in verbal exchanges to determine and confirm client loan requirements☐☐☐NumeracyUses mathematical equations to perform calculations and check accuracy of financial data relating to loans☐☐☐Navigate the world of workRecognises and follows explicit and implicit protocols, legislative and ethical requirements, and meets expectations associated with own role☐☐☐Interact with othersSelects and uses the appropriate conventions and protocols when communicating in a range of familiar work contexts☐☐☐Get the work donePlans a range of routine and non-routine tasks in accordance with stated goals and aims to achieve them efficiently and effectively☐☐☐Uses a formal decision-making process in undertaking evaluations against set criteria☐☐☐Uses the main features and functions of digital tools and systems to access information, manage files and communicate with others☐☐☐Performance Evidence     ☐☐☐Evidence of the ability to: prepare a loan application to suit a lender’s requirements, providing all necessary support documentation communicate efficiently and effectively with clients, lenders and other relevant partiesadvise clients on how to proceed following the lender’s decision on an offer or non-offer. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Knowledge Evidence☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: outline key features of relevant current legislation and codes of practice relating to finance and mortgage brokingexplain the different types of relevant lender formsdescribe what information is required to support a loan applicationdescribe key stages and features of loan settlement processesdescribe loan requirements and characteristics including: terminterest rateamountsupport documentationdescribe key features of the following processes:loan managementinstructing valuers to assess the value of a property or other types of securityexplain general and specific lender requirements and guidelines for loan applications and securing a loanidentify various types of security that may be required by lenders.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:   Supporting StatementFNSFMB402: Identify client needs for broking servicesName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureEducating clients and building rapport?Explain the finance and mortgage broking process to clients in a clear and unambiguous way, and clarify the background, credentials and role of the broker to build rapport☐☐☐Present the services, values and capacity of the organisation to clients and confirm client understanding of fees and charges☐☐☐Identify and confirm procedures for complaints handling and resolution with clients☐☐☐Determining clients’ existing financial situation?Ask clients to disclose relevant facts to begin determining their personal and financial situation and establish clients’ current income, expenditure and liabilities☐☐☐Determine current investment and assets position of clients and conduct initial analysis of clients’ financial position based on extent of client disclosure☐☐☐Determining client goals and priorities with respect to broking services?Ask clients to clarify their product expectations☐☐☐Comprehensively explore differences in what products provide and what clients expect, and respond to client concerns, if any, promptly and appropriately☐☐☐Establish and confirm client priorities☐☐☐Seek specialist advice where necessary or refer clients to appropriate sources where required advice or services cannot be provided☐☐☐Preparing necessary documentation follow up?Document and check all relevant client facts, information, financial and personal histories and manage confidentially in accordance with organisational policy and guidelines, and relevant legislation and industry codes of practice☐☐☐Create or update client records where necessary in a clear and concise format, and file securely in a format and location readily accessible to other appropriate advisers☐☐☐Does the candidate consistently meet the foundation skills for:ReadingInterprets and analyses complex written information to determine requirements☐☐☐WritingAccurately records information using logical structure and clear and concise formats☐☐☐Completes documentation using correct language, terminology and writing mechanics☐☐☐Oral CommunicationParticipates in verbal exchanges using active listening and questioning to elicit information and respond to queries and concerns☐☐☐Uses tone, pace and gestures appropriate for audience and purpose☐☐☐NumeracyAnalyses numerical information quickly and accurately, and performs detailed mathematical calculations and estimations of financial data☐☐☐Navigate the world of workUnderstands boundaries of own role and seeks assistance where required☐☐☐Takes responsibility for adherence to legal/regulatory responsibilities relevant to own work☐☐☐Interact with othersSelects and uses appropriate conventions and protocols when conferring with clients, co-workers and experts on financial and administrative matters☐☐☐Recognises the importance of building rapport to establish and maintain effective working relationships☐☐☐Adapts personal communication style to show respect for the values, beliefs and cultural expectations of others☐☐☐Get the work doneTakes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes☐☐☐Systematically gathers and analyses all relevant information and evaluates options to make appropriate decisions☐☐☐Uses digital technologies and systems to locate information, enter data and present information☐☐☐Applies an intuitive understanding of context to identify relevant information and risks☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: use effective communication skills to build rapport with clients and clearly explain information relating to finance and broking processes and productsdocument and analyse clients’ financial position according to organisational and industry requirementscomply with company policy and relevant legislation in regards to disclosure so clients can make informed decisions. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: explain basic financial and accounting terms and concepts relating directly to mortgage or finance broking including: variable and fixed rate interest ratestypes of mortgage accountsprocedures and principles of deposit bondsfinancial records relating to different ownership modelsdescribe key features of complaint handling and resolution processes, and roles of the various alternative disputes resolution schemes and servicesexplain credit and credit reporting servicesdescribe key features of the economic environment and business cycle, financial markets and the roles of industry participants, interest rates, exchange rates and inflationidentify and describe key features of the legal environment and relevant legislation affecting finance and mortgage broking services in regards to:disclosureprivacyindustry codes of practiceNational Credit Codedescribe the key features of lender’s mortgage insuranceexplain loan transaction terminology and definitions of the parties involved including:lender and borrowerlessor and lesseemortgagee and mortgagorexplain real estate terms and concepts including:land titles and searchesstrata title versus company titlemultiple securitiessecuring second mortgagessubdivisions of title partial discharge of mortgage where multiple securities are held by lendercategorise and explain types of fees and charges.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:     Supporting StatementFNSFMB403: Present broking options to clientName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureGathering relevant information?Review lender products, services and features, and research additional industry information where necessary for relevant lender products and services that could suit client needs☐☐☐Acknowledge and compare client needs to most appropriate lender product and service☐☐☐Preparing appropriate options?Gather relevant lender information, product information and support material☐☐☐Organise all information clearly and concisely, in a manner appropriate to client needs and level of understanding☐☐☐Presenting options to clients?Explain each suitable product option and its features to clients in a clear and unambiguous way☐☐☐Discuss impact of each option clearly and comprehensively with clients, including benefits and risks☐☐☐Explain fees, charges and commissions clearly to clients☐☐☐Communicate to clients the strategic and commercial relationship of representative and organisation with each product provider☐☐☐Negotiating effectively?Identify and respond appropriately to client concerns, if any, and present alternatives when required☐☐☐Support clients to make informed choice using relevant information and documentation presented☐☐☐Obtaining agreement to proceed?Obtain agreement to proceed from client once concerns and issues are resolved☐☐☐Discuss, clarify and confirm implementation actions between client and broker☐☐☐Create or appropriately update client records in a clear and concise format in anticipation for preparation of loan application☐☐☐Does the candidate consistently meet the foundation skills for:ReadingResearches textual information from a range of sources and analyses and compares information to client needs☐☐☐WritingPrepares and presents correspondence and documentation using logical structure in a range of formats suitable for the purpose☐☐☐Uses clear and concise language, terminology and concepts appropriate for the clients☐☐☐Oral CommunicationUses appropriate language, terminology and concepts when participating in verbal exchanges☐☐☐Uses active listening and questioning techniques to convey and clarify information☐☐☐NumeracyPerforms calculations relating to numerical and financial information to determine requirements, develop options and explain fees and charges☐☐☐Navigate the world of workMaintains knowledge of industry and products necessary for own role☐☐☐Interact with othersSelects and uses appropriate conventions and protocols to confer with clients☐☐☐Recognises the importance of building rapport to establish and maintain effective working relationships☐☐☐Adapts personal communication style to show respect for the values, beliefs and cultural expectations of others☐☐☐Carefully tailors communication style to impart information clearly and without ambiguity☐☐☐Get the work doneTakes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes☐☐☐Systematically gathers and analyses all relevant information and evaluates options to provide advice or decide on appropriate products☐☐☐Uses digital technologies and systems to locate information, enter data and present information☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: identify and document relevant industry and product information that meets client needs and present suitable options to clients at a level of their understandingnegotiate effectively and gain commitment from clients to proceeddiscuss and document implementation actions in anticipation of a loan application. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: identify and categorise key lending products available in the finance and mortgage industryexplain accounting and mathematical formulas to calculate:interest ratesmortgage repaymentsterm of a loanidentify and describe current government assistance for:first home buyers disadvantaged or low income earnersdetail borrowing risk factorsidentify and describe the key features of different presentation techniques, including technology supported presentationsidentify and outline the key products and services provided by different lendersexplain key features of relevant codes of practice in regards to disclosureexplain the features and applications of relevant fees, charges and commissionsdescribe the negotiation processexplain the loan application process.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:     Supporting StatementBSBWOR501: Manage personal work priorities and professional developmentName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureEstablishing personal work goals?Serve as a positive role model in the workplace through personal work planning☐☐☐Ensure personal work goals, plans and activities reflect the organisation’s plans, and own responsibilities and accountabilities☐☐☐Measure and maintain personal performance in varying work conditions, work contexts and when contingencies occur☐☐☐Setting and meeting own work priorities?Take initiative to prioritise and facilitate competing demands to achieve personal, team and organisational goals and objectives☐☐☐Use technology efficiently and effectively to manage work priorities and commitments☐☐☐Maintain appropriate work-life balance, and ensure stress is effectively managed and health is attended to☐☐☐Developing and maintaining professional competence?Assess personal knowledge and skills against competency standards to determine development needs, priorities and plans☐☐☐Seek feedback from employees, clients and colleagues and use this feedback to identify and develop ways to improve competence☐☐☐Identify, evaluate, select and use development opportunities suitable to personal learning style/s to develop competence☐☐☐Participate in networks to enhance personal knowledge, skills and work relationships☐☐☐Identify and develop new skills to achieve and maintain a competitive edge☐☐☐Does the candidate consistently meet the foundation skills for:LearningInvestigates and uses a range of strategies to develop personal competence☐☐☐ReadingAnalyses and interprets textual information from organisational policies and practices or feedback to inform personal development planning☐☐☐WritingUses feedback to prepare reports that summarise ways to improve competence☐☐☐Oral CommunicationUses active listening and questioning to seek and receive feedback☐☐☐Navigate the world of workUnderstands how own role contributes to broader organisational goals☐☐☐Considers organisational protocols when planning own career development☐☐☐Interact with othersSelects and uses appropriate conventions and protocols when communicating with diverse stakeholders☐☐☐Uses interpersonal skills to establish and build positive working relationships with others☐☐☐Get the work donePlans and prioritises tasks in order to meet deadlines, manage role responsibilities and to manage own personal welfare☐☐☐Identifies and uses appropriate technology to improve work efficiency☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: use business technology to create and use systems and processes to organise and prioritise tasks and commitments measure and maintain personal work performance including assessing competency against competency standards and seeking feedback maintain an appropriate work-life balance to manage personal health and stressparticipate in networks develop a personal development plan which includes career objectives and an action plandevelop new skills. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: explain principles and techniques involved in the management and organisation of:performance measurementpersonal behaviour, self-awareness and personality traits identificationa personal development planpersonal goal settingtimediscuss management development opportunities and options for selfdescribe methods for achieving a healthy work-life balanceoutline organisation’s policies, plans and proceduresexplain types of learning style/s and how they relate to the individualdescribe types of work methods and practices that can improve personal performance.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:   Supporting StatementFNSINC402: Develop and maintain in-depth knowledge of products and services used by an organisation or sectorName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureIdentifying products and services organisation uses?Identify products and services used by organisation or sector and determine their purpose☐☐☐Identify characteristics of products and services and their strengths, weaknesses, terms and conditions☐☐☐Communicate clearly to clients the characteristics of products and services☐☐☐Access and apply organisation’s promotional strategy for products and services in business activities☐☐☐Identifying compliance implications of product?Establish and document compliance implications☐☐☐Provide client with all necessary information and documentation as per compliance requirements☐☐☐Determining appropriate users for products and services?Identify and document function of each product and service, and client needs it satisfies☐☐☐Determine client characteristics that best suit each product☐☐☐Compare products and services used by organisation or sector with products of competitors☐☐☐Determine most effective approach to matching products to client needs☐☐☐Evaluate approaches to selling products and services in competitive marketplace☐☐☐Determine effective approaches to meeting client needs☐☐☐Maintaining product knowledge?Review relevant products and services regularly and apply any changes to terms and conditions in daily work☐☐☐Establish and use systems for keeping up with changes and maintaining up-to-date knowledge about relevant products and services☐☐☐Review emerging trends affecting the financial services industry and apply to product and service knowledge☐☐☐Does the candidate consistently meet the foundation skills for:LearningIdentifies, plans and implements strategies to manage gaps in personal knowledge☐☐☐ReadingEvaluates information and products from a variety of sources to ensure appropriateness to client needs☐☐☐WritingPrepares documentation using clear language, and correct spelling and terminology☐☐☐Oral CommunicationEmploys appropriate language for the target audience and uses active listening techniques to confirm own understanding☐☐☐Navigate the world of workEnsures knowledge of products, legislation, regulations and standards relevant to role is accurate, comprehensive and current☐☐☐Interact with othersSelects and uses appropriate conventions and protocols when communicating with clients in a range of work contexts☐☐☐Get the work doneTakes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes☐☐☐Contributes to continuous improvement of current work practices by applying basic principles of analytical and lateral thinking☐☐☐Uses digital tools to access information☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: develop and use systems to maintain currency of knowledge of financial products, compliance and client characteristics. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: explain systems that can be accessed to obtain up-to-date information on products, services and competitiondescribe the products and services used by the organisation or sector and their purposedescribe products and services used by competitors that are similar to those of the organisationexplain different marketing methods and approaches to promoting or selling financial products and servicesidentify organisational policy in terms of promotional and marketing strategiesdescribe ethical and regulatory conditions that must be adhered to in promoting products and services to clientsoutline general client characteristics and needs for the organisation or sector.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:   Supporting StatementFNSCUS501: Develop and nurture relationships with clients, other professionals and third party referrersName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureDeveloping professional business relationships?Conduct all dealings with clients, professionals and other third parties professionally in accordance with organisational policy and procedures, and legislative, regulatory and professional codes of practice☐☐☐Develop and maintain positive relationships using organisation’s social, business and ethical standards☐☐☐Carry out dealings with colleagues, clients and other parties effectively and with respect to confidentiality☐☐☐Adjust interpersonal styles and methods to needs and situation of other parties☐☐☐Building and maintaining business networks and relationships?Develop and maintain business and professional networks and other relationships to benefit organisation☐☐☐Identify and cultivate relationships using business and professional networks to promote and market organisation☐☐☐Expand and enhance reputation of organisation in cooperation with other professionals and third parties, and identify new and improved business practices☐☐☐Nurturing relationships and build on referral business for the long term?Follow up referral business using appropriate communication channels to find and secure new business relationships☐☐☐Identify referral needs quickly and provide information about organisation’s relevant products and services☐☐☐Organise interview with referral business where needs can be met, or identify other sources of information that may assist clients.☐☐☐Does the candidate consistently meet the foundation skills for:ReadingExtracts and interprets relevant information from a range of structurally complex texts☐☐☐WritingProduces a range of business documents according to organisational and regulatory requirements☐☐☐Uses clear and logical language and relevant terminology to convey ideas and advice☐☐☐Oral CommunicationInitiates effective spoken interactions using appropriate listening and questioning strategies to establish information and interest from others☐☐☐Uses clear and detailed language to provide accurate advice and support to others☐☐☐NumeracyUses financial systems, interprets detailed financial texts and extracts relevant information for others☐☐☐Navigate the world of workFollows legislative requirements, organisational protocols, policy and procedures relevant to own role☐☐☐Interact with othersSelects and uses appropriate conventions and protocols when communicating with business and professional networks, adjusting personal communication style in response to the values, beliefs and cultural expectations of others☐☐☐Collaborates and cooperates with others to build rapport and maintain business networks☐☐☐Get the work donePlans, organises and implements tasks to achieve organisation’s promotion and networking objectives☐☐☐Systematically gathers and analyses all relevant information and evaluates options to make decisions about building and maintaining business networks and relationships☐☐☐Uses digital technologies and tools to access, store and share information☐☐☐Performance Evidence☐☐☐Evidence of the ability to: liaise, develop and secure longstanding and effective relationshipsapply high level communication, negotiation, interpersonal and relationship management skillsinterpret and apply the goals, policies and procedures of the organisationmonitor and introduce new ways to improve work relationshipsadapt to any special needs of clients, including cultural, language, race, religion, ethnic origin, socioeconomic status and demographic needs. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Knowledge Evidence☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: outline the organisation’s social, business and ethical standards relevant to building relationships and businessexplain the role of different communication channels and tools in relationship development describe effective interpersonal skills, and negotiation and communication principlesidentify relevant associations, conferences and other relationship building opportunities identify relevant business contexts for networking and relationship development outline the key requirements of relevant legislation, regulation and industry/professional codes of practice that apply to relationship management.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:     Supporting StatementFNSFMB501: Settle applications and loan arrangements in the finance and mortgage broking industryName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SurePreparing for settlement?Confirm all pre-settlement conditions of finance approval with clients☐☐☐Communicate with various parties involved in settlement process and confirm that documentation and other settlement issues are in order☐☐☐Check documents to ensure they are correctly executed, signed, witnessed and dated before sending to approving personnel☐☐☐Registering securities?Check loan contract for conditions relating to taking of security☐☐☐Instruct party acting for lender to liaise with all parties to settlement and attend settlement☐☐☐Register and stamp securities in accordance with lender’s procedures and relevant legislation, and confirm all security actions taken☐☐☐Arranging for disbursement of funds?Arrange drawdown of funds by client, or solicitor acting for client☐☐☐Disburse funds in accordance with requirements of loan approval and instructions received from client☐☐☐Activate relevant client correspondence to advise client of disbursement of funds, date of settlement, manner of disbursement and other relevant details☐☐☐Does the candidate consistently meet the foundation skills for:ReadingAnalyses and conducts detailed review of complex textual documentation to determine accuracy and completeness of information☐☐☐WritingPrepares correspondence and completes records and forms using appropriate terminology , language and writing mechanics☐☐☐Oral CommunicationProvides clear and explicit information and instructions to others☐☐☐Uses active listening and questioning to confirm and clarify requirements☐☐☐NumeracyPerforms mathematical calculations to analyse and check financial and numerical information for accuracy and completeness☐☐☐Navigate the world of workRecognises and follows organisational protocols and meets expectations☐☐☐Monitors adherence to legal and regulatory obligations☐☐☐Interact with othersCollaborates with others to achieve joint outcomes☐☐☐Selects and uses appropriate communication conventions and protocols to liaise with clients, lenders and other stakeholders☐☐☐Adapts personal communication style to show respect for the values, beliefs and cultural expectations of others☐☐☐Get the work donePlans a range of routine and non-routine tasks and uses logical processes to achieve goals☐☐☐Uses digital technologies and systems to locate information, enter data and present information☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: communicate effectively with the client and other parties so that they understand the pre-settlement conditions and their involvement requiredaccurately complete loan settlement tasks so that disbursement of funds are within agreed timelines, as required by the organisation and the clientinterpret and comply with relevant legislation, statutory requirements and organisational procedures. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: explain different pre-settlement conditions required by lenders including gaining consent of prior mortgagee if second mortgage security is being takendescribe different pre-settlement evidence required by lendersexplain different pre-settlement undertakings by the borrower, required by lenders: sale and settlement of other propertyrepayment of other debtsprovision of evidence of insuranceexplain different documentation required by lender: credit check authority signedguaranteesloan contractperiodical payment authoritysigned application formexplain the role of various parties involved in the settlement processdescribe settlement issues that can occurdescribe key features of current industry codes of practice, legislation and statutory requirements including:National Credit Codeprivacy legislationcredit legislationoutline the steps in the process of registering security documentationexplain relevant policies and procedures in regard to opening an account for funds to be disbursed.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:   Supporting StatementFNSFMB502: Settle applications and loan arrangements in the finance and mortgage broking industryName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureIdentifying complex broking needs of client?Discuss, review and clarify special or complex features of a client s situation and needs☐☐☐Explore and comprehensively and ethically discuss risk issues and tolerance with the client, including unusual risks or requirements, and interdependencies and implications☐☐☐Assess impact of risks to the client or organisation according to legislative requirements and organisational guidelines and procedures, engaging in further questioning and information gathering as required☐☐☐Researching and considering broking solutions based on client needs?Analyse current client situation to determine opportunities and constraints☐☐☐Research loan structures or options including those which are new or non-standard products☐☐☐Analyse complex financial issues in terms of economics, legislation, taxation and insurance☐☐☐Model, analyse and prioritise options, comparing features, fees and charges, and risks, and reject inappropriate options☐☐☐Check preliminary options to ensure compliance with relevant legislation and regulatory and ethical guidelines, and assess ability to successfully meet client needs☐☐☐Selecting and gathering appropriate options and information for client review?Select broking options for review with client and develop or obtain explanatory material☐☐☐Consider referrals to an accountant, financial adviser or lawyer where required in broking solution☐☐☐Develop recommendations on risk management strategies and incorporate into materials for client, and include description of anticipated fees and charges☐☐☐Include information on complaints resolution procedures (internal and external) in client materials☐☐☐Document broking recommendations and loan structures that will be presented to client according to organisational guidelines and procedures☐☐☐Does the candidate consistently meet the foundation skills for:ReadingResearches textual information from a range of sources and analyses issues and risks to develop strategic options☐☐☐WritingPrepares reports containing complex information and strategies in logical structure using organisational formats Uses clear and concise language, terminology and concepts appropriate for the client☐☐☐Oral CommunicationUses active listening and questioning to elicit information and explore issues Participates in verbal exchanges to explain and clarify complex financial information☐☐☐NumeracyPerforms calculations, manipulates data for modelling and undertakes comparative analyses of numerical and financial information to determine requirements and develop options☐☐☐Navigate the world of workRecognises and adheres to workplace protocols and procedures Monitors adherence to legislative requirements in the conduct of work Maintains currency of industry and product knowledge as required by role☐☐☐Interact with othersSelects and uses appropriate communication conventions and protocols to liaise with clients and other stakeholders Adapts personal communication style to show respect for the values, beliefs and cultural expectations of others☐☐☐Get the work doneUses formal and informal planning processes to identify relevant information and risks, and evaluate appropriate strategies Recognises and addresses complex problems involving multiple variables Reflects on the impact of decisions on outcomes Invests time in recognising new ideas and opportunities Uses familiar digital systems and tools to access, filter, organise, analyse and display relevant information☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: develop detailed broking options and recommendations designed to maximise client outcomes and meet client needs provide detailed analysis of research strategies and findings, and risk analysistest and make appropriate checks on a proposed recommendation for integrity and compliance with legislative requirements, and organisational guidelines and procedures Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: identify and explain complex features of a client situation and needs including:commercial loanschattel leasesnative title rights heritage issuescontaminated sites or properties near noxious industriesoutline the legislation, regulations and codes of practice affecting the broking industryexplain risk issues relevant to:borrowing risk and gearingeconomic riskspecific product riskinstitutional riskrisk factors and return expectations of the clientvolatility of income and capitaldetail organisational guidelines and procedures on assessing impact of risks and documenting broking recommendationsdiscuss complaint handling and dispute resolution proceduresexplain key products available in the broking industry research methods on gathering information on new or non-standard products.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:   Supporting StatementFNSFMB503 : Present broking options to client with complex needsName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureDeveloping rapport with clients?Address client needs and objectives in a manner consistent with their level of financial understanding and which directly applies to objectives and requirements they have disclosed☐☐☐Demonstrate high level communication skills in dealings with clients, including those with special needs☐☐☐Introduce services, strategies and recommendations using clear and unambiguous language that avoids jargon in both oral and written communication☐☐☐Ensure disclosure of capacity to client is consistent with industry requirements and organisational guidelines☐☐☐Presenting broking options to clients?Guide clients through broking options and clearly and comprehensively discuss the impact of each option including advantages, disadvantages, risks and financial implications, taking into account various assumptions or possibilities☐☐☐Clearly explain fees, charges and commissions to clients and provide copies of research and other documentation☐☐☐Disclose any commercial relationship of representative and their organisation to products and services mentioned in plan☐☐☐Identify and address issues, based on professional judgement, that may require further consideration or consultation with other financial services professionals☐☐☐Seek confirmation from clients that they understand broking options presented☐☐☐Negotiating effectively?Identify and respond appropriately to any client concerns and present alternatives to recommendations when requested☐☐☐Observe limits imposed by regulatory requirements or organisational guidelines☐☐☐Maintain communication channels when dealing with complaints and follow complaint handling procedures☐☐☐Obtain agreement to proceed from clients☐☐☐Completing and maintaining necessary documentation?Record client interaction in accordance with industry requirements☐☐☐Provide confirmation including relevant documentation and contract variation to clients☐☐☐Ensure instructing or purchasing documents, where required, are signed by clients☐☐☐Clearly define post-broking service to be provided and communicate to clients☐☐☐Does the candidate consistently meet the foundation skills for:ReadingAccesses and interprets information to determine and confirm requirements☐☐☐WritingPrepares correspondence and documentation using clear and unambiguous language to convey complex information Records information clearly and effectively, using logical structure and appropriate formats☐☐☐Oral CommunicationUses active listening and questioning skills in verbal exchanges to clarify information Uses language, tone and pace appropriate to audience and purpose when presenting information and options to clients☐☐☐NumeracyInterprets and clearly explains potentially complex numerical and financial information☐☐☐Navigate the world of workRecognises and applies legislative requirements and workplace protocols, and meets expectations associated with role☐☐☐Interact with othersUses the appropriate communication mode and protocols to respond, explain, clarify and seek information as required Recognises the importance of building rapport to establish and maintain effective working relationships Collaborates and negotiates with others to achieve joint or agreeable outcomes, playing an active role in facilitating consensus in potentially contentious situations Recognises triggers for specific emotions and employs a range of strategies to moderate aspects that may cause conflict Adapts personal communication style to show respect for the values, beliefs and cultural expectations of others☐☐☐Get the work doneDevelops plans to manage routine and non-routine tasks with an awareness of their impact on long-term operational and strategic goals Uses experience and judgement to determine if further referrals or requirements are needed Uses familiar digital systems to access, organise, analyse and display information relevant to the task at hand☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: interpret and comply with legislative requirements, industry regulations and codes of practice present broking options based on:impact of each option on client s financial circumstances consideration of client s special needsconsideration of client’s level of financial understandingobtain client feedback and respond appropriately to any concernscomplete relevant documentation in accordance with industry requirements and organisational guidelines. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: identify and categorise key products available in the broking industryidentify and explain complex features of a client situation and needs including:commercial loanschattel leasesnative title rights heritage issuescontaminated sites or properties near noxious industriesoutline key features of legislation, regulations and codes of practice affecting the broking industryexplain risk issues relating to:borrowing risk and gearingspecific product riskinstitutional riskrisk factors and return expectations of the clientvolatility of income and capitaldiscuss verbal and non-verbal communicationexplain organisational guidelines when dealing with clients who have special needs:visual or hearing impairedEnglish as a second languagecultural differences.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:   Supporting StatementFNSFMB504: Implement complex loan structuresName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureOrganising implementation actions?Review special or complex features of client situation for implementation implications including high asset, income or expenditure requirements, complex taxation, nature and forms of securities to be taken and other legal or complex issues☐☐☐Prioritise implementation actions, plan timing for each action and confirm activities to be consistent with client needs and specifications☐☐☐Explain implementation actions required by client clearly, obtain written agreement to actions and establish implementation records☐☐☐Implement actions including timing and priority to maximise advantage for client☐☐☐Establishing appropriate procedures for implementation?Identify and brief personnel to implement each action for loan structure and complete internal and external documentation requirements☐☐☐Coordinate implementation actions that depend on or involve actions by other professionals☐☐☐Establish monitoring procedures for critical implementation timing and priorities☐☐☐Undertaking and/or supervising implementation?Brief client on actions to be undertaken and provide assistance where needed☐☐☐Issue instructions to internal and external personnel as per loan structure☐☐☐Maintain consultation and monitoring with other professionals where joint implementation action is required, and check and follow up on lodgement of documentation to ensure plan timings are met☐☐☐Obtain and process fees and charges according to organisational and legislative requirements☐☐☐Debrief client post-implementation and address any concerns☐☐☐Does the candidate consistently meet the foundation skills for:ReadingReviews information from a range of sources and interprets key aspects to determine implementation actions☐☐☐WritingPrepares correspondence and documentation using clear and unambiguous language to convey complex information appropriate for audience and purpose☐☐☐Oral CommunicationUses language, tone and pace appropriate to audience and purpose when issuing instructions and explaining information Uses active listening and questioning skills in verbal exchanges to clarify information and build relationships☐☐☐NumeracyInterprets numerical and financial information to determine required actions, timings and sequences Performs mathematical equations to check calculations☐☐☐Navigate the world of workRecognises and applies legislative requirements and workplace protocols, and meets expectations associated with role☐☐☐Interact with othersIdentifies the information requirements and selects the appropriate communication format when responding to routine and non-routine exchanges Recognises the importance of building rapport to establish and maintain effective working relationships Collaborates with others to achieve joint and desired outcomes Adapts personal communication style to show respect for the values, beliefs and cultural expectations of others☐☐☐Get the work doneOrganises, plans and sequences own workload, and schedules work activities of others Uses digital technologies and systems for accessing information and developing, implementing and monitoring plans☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: prepare materials, personnel and other professionals to effectively implement complex loan structures interpret and comply with legislation, industry regulations, organisational requirements and codes of practice review impacts of high asset, income or expenditure requirements, complex taxation, complex nature of and forms of securities, and other legal or complex requirementsestablish appropriate monitoring to track progress of implementation. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: identify and explain complex features of a client situation and needs including:commercial loanschattel leasesnative title rights heritage issuescontaminated sites or properties near noxious industriesexplain the complex nature of the securities to be taken including:implications of borrowing against leased premisesmultiple securities of differing kindsrural landspecialised securities such as hotelsidentify forms of security to be taken for complex loan structures:assignment of rental income to the lenderjoint and several personal or related company guarantees multiple mortgagesregistered company chargessecond mortgagesthe involvement of unit or family trusts as either borrowers or guarantorsdiscuss documentation requirements relating to:disclaimersdisclosuresinsurance policiesprospectusesreceiptswritten advice outline key features of relevant legislation including state and territory legislation, charges and taxesdiscuss time management techniques and tools to support implementation process.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:     Supporting StatementFNSRSK502: Assess risksName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureDeveloping risk evaluation criteria?Identify risks in organisational processes and procedures following the Australian Risk Management Standards☐☐☐Develop risk evaluation criteria, including tolerance levels☐☐☐Assessing current exposure?Identify and apply appropriate risk assessment tools and establish probability of risk☐☐☐Identify potential severity and/or impact or consequence of risk☐☐☐Identify mitigating effect of existing controls and assess exposure to risk using evaluation criteria☐☐☐Comparing exposure with guidelines?Identify relevant guidelines and compare risk exposure levels with organisational guidelines☐☐☐Compare exposure levels with industry and statutory obligations, and identify and report unacceptable residual risks☐☐☐Preparing probability assessment?Analyse specific issues using measurement criteria☐☐☐Prepare risk map that ranks and summarises threats and risk issues in consistent manner☐☐☐Communicating with relevant internal and external stakeholders?Identify stakeholders and seek out their views☐☐☐Provide information to stakeholders at each stage of assessing organisation’s exposure to risks☐☐☐Does the candidate consistently meet the foundation skills for:ReadingCritically analyses complex documentation from a variety of sources and consolidates information relating to specific criteria to determine requirements☐☐☐WritingUses a range of formats and structures to report and present information logically Develops material for a specific audience using clear and detailed language to convey accurate information and recommendations☐☐☐Oral CommunicationParticipates in verbal exchanges using active listening and questioning techniques to convey information and elicit the views and opinions of internal and external personnel Clearly explains detailed information using concepts, language, tone and pace appropriate to the audience☐☐☐NumeracyPerforms mathematical calculations to analyse financial data and statistics, and to interpret trends☐☐☐Navigate the world of workIdentifies and resolves key business issues, processes and practices that may have legal or organisational implications Modifies or develops organisational policy and procedures to comply with legislative requirements and organisational goals☐☐☐Interact with othersImplements strategies for a diverse range of colleagues and clients to build rapport and foster strong relationships☐☐☐Get the work doneAccepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness Applies systematic and analytical decision-making processes for complex and non-routine situations Uses formal analytical thinking techniques to identify or predict issues and generate possible solutions Investigates new and innovative ideas as a means to continuously improve work practices and processes through consultation, and formal analytical thinking Uses digital systems and technologies to enter, store or access information☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: effectively liaise and communicate with stakeholdersdevelop risk evaluation criteria and conduct effective analysis of financial and legislative risk situationsprepare a risk map prioritising risk, based on risk analysisdevelop recommendations to mitigate risk. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: identify and explain the key features and purpose of Australian standards for risk managementanalyse and discuss risk management principles and practices, and key terminologyoutline the key organisational policy, procedures and operational guidelines relating to risk assessmentresearch risk exposure levels in the financial services industryidentify residual risk levels and check risk appetite levels for the industryevaluate risk consequences for the organisationidentify and explain the role of internal and external stakeholders relevant to risk.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:     Supporting StatementBSBRSK401: Identify risk and apply risk management processesName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureIdentifying risks?Identify the context for risk management☐☐☐Identify risks using tools, ensuring all reasonable steps have been taken to identify all risks☐☐☐Document identified risks in accordance with relevant policies, procedures, legislation and standards☐☐☐Analysing and evaluating risks?Analyse and document risks in consultation with relevant stakeholders☐☐☐Analyse and document risks in consultation with relevant stakeholders☐☐☐Document analysis processes and outcomes☐☐☐Treating risksDetermine appropriate control measures for risks and assess for strengths and weaknesses☐☐☐Identify control measures for all risks☐☐☐Refer risks relevant to whole of organisation or having an impact beyond own work responsibilities and area of operation to others as per established policies and procedures☐☐☐Choose and implement control measures for own area of operation and/or responsibilities☐☐☐Prepare and implement treatment plans☐☐☐Monitoring and reviewing effectiveness of risk treatment/s?Regularly review implemented treatment/s against measures of success☐☐☐Use review results to improve the treatment of risks☐☐☐Provide assistance to auditing risk in own area of operation☐☐☐Monitor and review management of risk in own area of operation☐☐☐Does the candidate consistently meet the foundation skills for:ReadingComprehends documents and texts of varying complexity to extract and analyse relevant information☐☐☐WritingUses specific, industry related terminology and logical organisational structure in workplace documents that identify and analyse risk and report management process outcomes☐☐☐Oral CommunicationParticipates effectively in interactions with stakeholders by using questioning and listening to elicit opinions and clarify understanding☐☐☐NumeracyUses numerical tools to assess risk and uses numerical data to review plans☐☐☐Navigate the world of workComplies with organisational and legislative requirements Takes responsibility for identification and management of risk within own work context and refers matters to others as required☐☐☐Interact with othersSelects appropriate communication protocols and conventions when conferring with others to establish risk management requirements☐☐☐Get the work doneDetermines job sequence and works logically and systematically to undertake defined tasks Uses analysis and consultative processes to inform decisions about selection and implementation of risk control measures Evaluates effectiveness of plans and results to inform improvement decisions Uses familiar digital technologies and systems to access information, prepare plans and communicate with others☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: identify risks consult with relevant stakeholders to analyse and evaluate risksidentify and evaluate control measures develop and implement treatment plans for own area or responsibilityrefer risks that are beyond own area of responsibility to othersmaintain risk management documentation. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: outline techniques for identifying and evaluating risksoutline organisational policies, procedures or processes for risk managementgive examples of areas where risks are commonly identified in an organisation outline the purpose and key elements of current risk management standards outline the legislative and regulatory context of the organisation in relation to risk management describe the organisation’s auditing requirements relating to risk management.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:     Supporting StatementFNSPRM603: Grow the practiceName of candidate Name of person providing this statement Position/relationship to candidate e.g. supervisor/ manager How long have you known the candidate? As part of the assessment for the unit of competence listed above, we are seeking evidence to support a judgement about the candidate’s competence. As part of the process for gathering evidence of competence, we are seeking reports from supervisors, colleagues, clients and other people who work closely with the candidate. We would like you to complete this report. We value your contribution and ask that you answer the questions honestly. The candidate will have other opportunities to demonstrate their competence if you feel unable to comment.Does the candidate consistently meet the performance standards for:YesNoNot SureDeveloping marketing plans for practice?Develop or review practice vision statement objectives☐☐☐Identify or refine target markets based on research and experience☐☐☐Obtain market research data and develop competitor analysis☐☐☐Develop or review practice market position based on research findings and analysis☐☐☐Developing practice promotion plans?Develop practice brand and benefits of practice, and identify practice products and services☐☐☐Select or develop appropriate promotion tools, as required☐☐☐Developing practice growth plans?Develop plans to add new clients and increase yield per existing client☐☐☐Rank proposed plans according to agreed criteria and develop agreed action plan to implement top ranked plans☐☐☐Review practice work activities to ensure they support growth plans☐☐☐Implementing and monitoring plan?Develop implementation plan in consultation with all relevant stakeholders☐☐☐Agree on indicators of success of plan and monitor implementation against agreed indicators☐☐☐Adjust implementation as required to meet objectives☐☐☐Does the candidate consistently meet the foundation skills for:ReadingCritically analyses documentation from a variety of sources, and records and consolidates information to determine requirements☐☐☐WritingPrepares reports and plans using appropriate formats, and organises information and data logically and sequentially Uses clear and concise language, correct spelling and grammar and appropriate terminology to convey information appropriate to the audience and purpose☐☐☐Oral CommunicationParticipates in verbal exchanges using active listening and questioning techniques to elicit information and confirm understanding Presents information structuring tone, pace and content in line with the audience and purpose☐☐☐NumeracyInterprets, compares and consolidates numerical and financial information to determine requirements, including the manipulation of data for modelling, ranking and benchmarking☐☐☐Navigate the world of workTakes a lead role in the development of organisational goals, roles and responsibilities Works autonomously, making high level decisions to achieve and improve organisational goals Monitors and reviews organisational policy, procedures and goals to implement and manage change Develops and implements strategies that ensure organisational policy, procedures and regulatory requirements are being met☐☐☐Interact with othersDevelops and implements communications strategies with internal and external persons to build rapport and negotiate agreeable outcomes Influences and fosters a collaborative culture, facilitating a sense of commitment and workplace cohesion☐☐☐Get the work donePlans strategic priorities and outcomes within a flexible, efficient and effective context in a diverse environment Uses digital tools to access, gather and analyse data Addresses complex problems involving multiple variables, using formal analytical and lateral thinking techniques, experience and knowledge to generate solutions Explores and incubates new and innovative ideas through unconstrained analysis and critical thinking to develop and improve organisational goals☐☐☐Does the candidate consistently meet the performance evidence?☐☐☐Evidence of the ability to: develop and document a marketing and/or business development plan for the practice that:identifies key market data for the practicereviews the market position and identifies improvements based on analysis of data and research findingsaddresses promotional activities and branding for the practice to build clientsincludes an implementation or action plan to achieve identified improvementsimplement, monitor and make adjustments to the plan to meet objectives. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Does the candidate consistently meet the knowledge evidence?☐☐☐To complete the unit requirements safely and effectively, the individual must be able to: analyse the key features of financial industry products and marketing mixdescribe how and where to source relevant financial organisation datadescribe the key metrics to measure successful growth of the businessdescribe the key features of relevant marketing principles for professional practicescompare and contrast business research techniques, including competitor analysisoutline key features and purposes of business development, marketing or promotional and implementation plansdescribe promotional tools that can be used to build clients and business.Signature……………………………………………………………………………………………Date ………………………………Please provide mandatory comments to support your responses:   THIRD PARTY DECLARER DETAILS To be completed and signed by a duly qualified Third Party Declarer of the candidate in question.The person making this statement must provide a brief history below to evidence he/she is suitably qualified to make an assessment of the applicant.The person making this statement must ensure that it is true and accurate in every detail and that they may be called upon to provide evidence if required in a court of law. Third party declarer detailsTitle ☐ Mr   ☐ Mrs   ☐ Ms   ☐ Miss   ☐ Other:Name: Address:  Suburb: Postcode: Phone (Mobile): Phone (W): Email: Relationship to student SELECT ONE OF THE OPTIONS WHICH REFLECTS YOUREXPERIENCE/QUALIFICATION:   Please provide a copy of your qualification, resume or mentor authorisation as you specified.A holder of a Certificate IV in Finance/Mortgage Broking OR A holder of a Diploma of Finance and Mortgage Broking Management☐ Certificate attachedAn Accountant/Financial Planner with Credit activity experience☐ Resume attachedAn Australian Credit Licence Holder and/or a Responsible Manager for an Australian Credit Licence Holder☐ Resume attachedA Business Development Manager with a Bank, Building Society or Credit Union involved in Third Party (Broker) lending (Consumer or Commercial)☐ Resume attachedA nominated Mentor with the appropriate authorization from an industry association or ASIC☐ Mentor authorisationThe information and comments provided above are true and correct.Third party declarer signature     ……………………………………………………….                Date     ………………………………………. STEP 4 – TESTIMONIALS/REFERENCES Please obtain two references or testimonials that cover the following points addressed in the templates below. One of each should be selected from templates one or two and three or four. Verification of the person is required. If you are a banker you may wish to use the three additional templates provided in Appendix A at the end of this document.  Aggregator/Australian Credit Licence Holder Testimonial   Individual for who reference is being provided:    APPLICANT’S NAME          Your details: Name & position Business name & type  Contact Details Details relating to applicant: How long have you known the person? The individual is a current member with our aggregator/group as an: ☐ ACR  ☐ ACL holder  ☐ ACR of an ACL holder The individual completes loan applications/registers current loan applications via our online system:  ☐ Y   ☐ N Please comment in relation to the following points: The Individual is meeting compliance training/requirements of our organisationI am aware that the individual submits applications which meet all NCCP requirements of our organisation/applicable lenders and files are compliant in accordance with NCCP requirements.Do you believe the person to be acting in a professional and compliant manner?  Please add any relevant comments. Please comment on the scope of services offered by the individual highlighting whether the individual is proficient with complex loan structures i.e.; company/trust/multiple security etc. I hereby state that the information provided above is true and correct. I have verified who I am by providing this testimonial via email, attached a business card and or social media link. Signed: _________________________ Name: ________________________ Date:    _________________________ Lender Testimonial Individual for who reference is provided:    APPLICANT’S NAME          Your details: Name & position Business name & type Contact Number Please advise on points below in relation to applicant: How long have you known the person? The individual is currently accredited with our organisation to submit loan applications. The individual completes loan applications via our online system. The individual submits loans via fax/email submission. The individual submits an application which meets all NCCP requirements of our organisation. Do you believe the person to be acting in a compliant manner? We have received a complex loan structure in the last 3-6 months from the individual which evidences the finance broker’s capacity to understand the following: How to structure loans in a company entity Applications in the name of a trust/corporate entity Complex security Please make other comments regarding the professionalism and respect the individual pays to the organisation and/or staff. I hereby state that the information provided above is true and correct. I have verified who I am by providing this testimonial via email, attached a business card and or social media link. Signed: _________________________ Name: ________________________ Date:    _________________________ Business Referrer Testimonial Individual for who reference is provided:    APPLICANT’S NAME          Your details: Name & position: ________________________________________________________ Business name & type:  ___________________________________________________ Contact Number: _________________________ How long have you known the person? ___________________ The capacity and extent of the business relationship i.e.; services provided to you & your client/s: ______________________________________________________________________________________________________ Does the person keep you update with information about the process of the client/s application? ☐ Y  ☐ N _______________________________________________________________________ What other information does the person provide on an ongoing basis and what method is used to relay this information (i.e. newsletter with product information)? ______________________________________________________________________________________________________ Do you believe the person to be acting in compliant manner? ☐ Y  ☐ N Have you referred any business to the person which may have been considered complex in nature? Please provide brief comments on the situation/client/loan type. _______________________________________________________________________ Please provide any further comments regarding the individual in relation to professionalism, ability to nurture relationships, engage with clients etc. ______________________________________________________________________________________________________ I hereby state that the information provided above is true and correct. I have verified who I am by providing this testimonial via email, attached a business card and or social media link. Signed: _________________________ Name: ________________________ Date:    _________________________       Client Testimonial Individual for who reference is provided:    APPLICANT’S NAME          Your details: Name & position: ________________________________________________________ Contact Number: _________________________ How long have you known the person? ___________________ The capacity and extent services provided to you: ______________________________________________________________________ Did the person act professionally, provide all relevant information and keep you updated throughout the loan application process? ☐ Y  ☐ N ________________________________________________________________________ Did the person collect all relevant information from you in relation to the loan application and consider your requirements when offering a suitable loan product? ☐ Y  ☐ N ___________________________________________________________________________________________________________________________ Did you believe your circumstances/loan requirements to be complex? ☐ Y  ☐ N Why? ____________________________________________________________________ Did the person provide you with the following: Information on all costs associated with the loan application? ☐ Y  ☐ N Documented information about their services, approved products, disputes resolution processes (i.e. known as a Financial Services Credit Guide)? ☐ Y  ☐ N Please provide any further comments regarding the individual in relation to professionalism, and ongoing services: ________________________________________________________________________________________________________ I hereby state that the information provided above is true and correct. I have verified who I am by providing this testimonial via email, attached a business card and or social media link. Signed: _________________________ Name: ________________________ Date:    _________________________ STEP 5 – RISK Competencies covered in this task: FNSRSK502 Assess risksBSBRSK401 Identify risk and apply risk management processes Option 1:   Complete the following assessment task. We have given examples of expected answers. You can also request the learning material from AAMC Training Group. However, we would expect those completing via RPL method to understand this topic well enough to successfully complete the task. Option 2:   If you are an Australian Credit Licence holder you may provide the risk management processes and documentation from your ACL application. If you are a Responsible Manager of an ACLH and are/have been directly involved with the risk management planning for the business, you may also use this information and provide evidence that you were involved in this process i.e. letter from ACL. PLEASE NOTE: If you are a finance broker with an industry aggregator, you will not satisfy option 2 as you have not been directly involved with their risk management planning. Risk Assessment Information should be in template format highlighting the categorised risks that exist within your business, the internal and external stakeholders that may be affected by the risks, likelihood and consequence risk ratings, the impact of risk occurrence to all stakeholders and what systems you have in place to reduce the impact or likelihood of these risks. If you cannot provide this information we require the assessment task in this pack to be completed. Given the written material for this unit has not been provided, we have provided examples of expected answers. Task 1.1: Risk areas and stakeholder identification Using the table below, make a list on what you perceive to be risks for each of the key risk areas for Finance/Mortgage Industry representatives AND list who would be the internal and external stakeholders in the risk identification process (minimum 3 for each category). An example has been provided but is not to be used as part of the three risks. Financial and EconomicStakeholder/ sManage Safety & HealthStakeholder/sExample only: Reduction of commissions: The reduction of commissions impacts me as I will need to complete more files for the “same” incomeBroker/credit rep., lender,  industry bodies, aggregators (please note stakeholders may be the same for most risks)        Regulatory/LegalStakeholder/ sProfessionalism and ReputationStakeholder/ s          Sales documentationStakeholder/ s       Using the internet please investigate the Australian Standard AS/NZS ISO 31000 Risk Management Guidelines i.e. definition and provide a brief commentary on how the standards effect you as a Finance/Mortgage Industry representative. This should include what can go wrong, and how it can go wrong, as well as the likelihood and consequences of risks occurring. Please include an example of relevant risk that may occur in your business and how you manage it. Task 1.2: Key risks Scenario: Clients have advised you that they are expanding their business operations into a franchise opportunity and while they have not had their financials prepared by their accountant for the last two years they want to use their family home as security and obtain a loan. The clients also inform you that they have a fair bit of cash available to assist in meeting the repayments if required. Make assumptions where necessary and explain your reasoning. You are just about to meet these clients for the first time. Use the risk register below to identify and describe three potential risks to your organisation, and three potential risks to the client arising from this proposal. Remember, when identifying risk, you need to consider both what can go wrong and how it can go wrong. L – Likelihood C – Consequence : Rate between 1-5 with 1 being low risk and 5 being high risk RiskLCRisk rating (LxC)CommentsYour organisation’s risksExample only: Fraud False/misleading information provided to support the loan3412Risk level is considered high as it will be costly in time, money, and reputation to deal with fraud.                                 Client risks                                  Task 1.3: Risk action plans Select one risk from the risk register that you developed in Task 1.2, and develop a risk action plan as follows. Risk Item no   Responsible Area:  Initial AssessmentLikelihood Consequence Rating  PREVENTATIVE ACTIONS Training Operational Managerial Resource requirements ResponsibilitiesCORRECTIVE ACTIONS Training Operational Managerial Resource requirements ResponsibilitiesMonitoring and review actions  STEP 6 – MARKETING PLAN Competencies covered in this task: FNSPRM603 Grow the practice TASK 2 Option 1:    Complete the marketing plan ensuring you address and complete all areas noted in the template. If you would prefer to use another marketing plan, it should address all of the same areas as the template provided. Option 2:   If you have a current marketing plan which relates to your finance role and/or business, you may provide this. Your marketing plan should include (but is not limited to) analysis of your target market, SWOT analysis, competitor analysis, what products and services are offered and how you will market to your proposed clients. If your current marketing plan does not address these areas, please complete select option 1. Marketing Plan Guide (Ensure you remove all of the instructions and examples within the template and replace with your own answers. Any submission where this has not been done will not be accepted.) 1. Executive Summary (Done Last) Keep in mind that not everyone will read every page of your marketing plan.  Your executive summary should highlight the most important parts.  It’s an overview of your marketing plan. As you go through the process of writing your plan you will refine your ideas and develop new strategies. By writing the executive summary at the very last you will be able to provide a holistic overview of your marketing plan. It is recommended that you include the following points in your executive summary: Brief description of products or servicesDefine target marketCompetitive advantage You need to tailor your offer so that your target customers believe that it is superior to what is offered by your competition – this is your competitive advantage. Competitive advantage can come from any element of your marketing mix – creating a superior product, more attractive designs, better service, more effective distribution or better advertising. Competitive advantage comes down to understanding what your customer values, delivering it and doing it better than your competitor. Positioning statement Positioning is the way your product or service is defined by consumers.  For example a consumer would describe a Ferrari as a prestige, high performance sports car.  This perception by the consumer is due to a strategy developed by Ferrari to position itself in the prestige segment of the car market with a competitive advantage based on high performance and exclusivity. After you have worked on the rest of your marketing strategy you will know where your business is positioned in your market and how you are different to your competitors. Anticipated sales, profits and market share 2. Market and Situation Analysis Economic environment Here you should look at the factors that affect your consumers’ purchasing power and spending patterns.  What is the economic environment that you are operating in? Is it a growth, recovery or recession? Will it be easy to find staff?  What is the current interest rate i.e. is it increasing or decreasing? What is consumer confidence like? Social environment What are the social and demographic trends?  Is the population aging? Is there an increase in the number of people who have English as a second language?  Are family structures changing?  Are there changes in the level of education? Technical environment The technological environment changes rapidly.  You need to make sure that you are aware of trends in your industry and other industries could affect your business.  New technologies create new markets and can influence you consumers and competitors. Industry environment What are the trends in your industry?  Are there new entrants in the market? Has a substitute product been introduced?  Are there changes in industry practices or new benchmarks to use? Competitive environment What are your competitors doing?  How many competitors do you have?  What is your advantage over your competitors?  Is the market large enough to support you and your competitors? SWOT Analysis Strength superior customer serviceexcellent store locationa unique productWeakness poorly trained staffundifferentiated product or servicepoor stock management systemOpportunity entering a young developing marketintroduction of a government grant to increase consumption of your product (e.g.: solar power)acquiring distribution rights for a complimentary productThreat new competitor entering your marketnew regulationsincreased trade barriers Political environment Consider the political environment for the areas that your business will trade and operate in.  Is there a stable political system?  Are there any licenses and regulations that you should be aware of?  Do you need to win support to be able to operate? 3. Market Segmentation and Customer Analysis Market segmentation When you look closely at your market you’ll find that your consumers fall into different groups or ‘segments’.  Although all of your customers use your product or service they will value different aspects of it such as price, design, or ease of access.  You can segment your market by customers that have shared values. For example, if you were selling electronic calculators your market could be segmented by how consumers use it e.g.: scientific, office, student and general use.  Each of these segments will have different requirements and may vary in price they are willing to pay.  By understanding the needs of segment you can tailor your marketing mix to deliver what your customer values.  Each segment will offer growth and profit opportunities so the trick is to deliver the best offer to the best segment. Target market/segment characteristics You can profile your target market/segments using four categories: Geographic:          e.g.: location, population size or climate. Demographic:       e.g.: age, gender, family size, family life cycle or income. Psychographic:     e.g.: social class, lifestyle, motivation or personality. Behavioural:        e.g.: product benefits, frequency of use or brand loyalty. Market research findings Provide an overview of your market research findings.  This could include: Target customers: [Who are your target customers and how do they behave? Include specific demographics such as age, social status, education and gender. You may feel it is relevant to know certain information about your clients? Where are they located? Use the table below and adjust the column headings as required, to make them more relevant to what you believe is important to understand about your customers.] Age RangeSocio Economic BracketEthnicityEducationLocationInterestsEmployment StatusIE. 20-45Higher Income level earnersMay be applicable is you speak other languagesMay be targeting young professionalsYou may be area specificInvestors/Sports clubsBusiness Owners/Full time workers                      Visit the market research section to find out more: www.smallbusiness.wa.gov.au 4. Objectives and Goals “Where the business needs to be” Mission Statement This is a statement of your businesses purpose, what you want to achieve.  Your mission statement should be market orientated.  For example Disney’s could be “We create happiness by providing the finest in entertainment for people of all ages.” Objectives for volumes, sales, market shares, gross margins, net profit, return on investment You mission is then broken down into achievable objectives.  Achieving each objective should take you a step closer to achieving your mission.  Working on the Disney example an objective could be “to be the most popular theme park for international visitors”. Convert objectives to goals by assigning magnitudes and dates Your goals outline how you are going to achieve your objectives.  They should be easy to measure and evaluate.  In our example a goal could be to: “increase market share of international theme park visitors by 10% in the next 2 years”. ObjectiveHow are these Specific, measurable, Achievable, Realistic, Timely (SMART)?EG. 5 % increase in market shareDues to marketing activities to new and existing clients and building if new relationships via networking       5. Strategies and Tactics “How to get there” Pricing strategy When developing your pricing strategy consider the following: Product strategy When developing your product strategy consider the following: Place strategy When developing your place/distribution strategy consider the following: Promotion strategy Your promotional strategy will ensure that consumers find out about your product or service.  There are four main promotional tools: People strategy Think about the people who sell your product or service and are involved in its delivery.  Your people strategy is not just about your internal staff, it also covers associates and strategic partners, channel partners and suppliers. Process strategy Your process strategy is concerned with the planning, development, implementation, documentation and review of the systems that help you achieve the other aspects of your marketing strategy.  If you have the right processes you’ll have the right product, in the right quantity to the right place at the right time. Priorities, responsibilities and timeframes (what/who/ when) Assign responsibilities to yourself and staff to make sure your strategy gets implemented.   Make sure you set timelines so that everyone knows when action points need to be achieved. Product or ServiceFeaturesBenefitsUnique Selling PositionSupport  IE. What is your product or service?What are the features of your product or service?What are the customer benefits of your product or service?What makes your product or service unique?What additional support do you offer? EG. Free Offer or bundled products.                      Marketing Activity /MilestonePerson responsibleDate of expected completionCost ($)Success IndicatorPrint advertising, online advertising, mail-out, giveaway, media release, event, website, blog/social media, public relations, branding and artwork, or publications and catalogues.Who is responsible for completing this task?When do you expect to complete the marketing activity?Estimated cost of activity.What indicator/ measurement result will need to be met before this activity is considered a success EG. reached target $ or %                      Marketing ActivityDate of anticipated ReviewProposed Marketing methodsAnticipated review outcomes  EG. Print advertising, online advertising, mail-outs, giveaways, media releases, events, website, blog/social mediaEG. Month/YearWhat tools did you use to measure/monitor the impact of your marketing activities? EG. review sales figures a month after promotion EG. What you hope the results will be for the promotional period?                   6. Budgets and Controls Sales, expenses and marketing budget tools for review The templates, guides & tools section tab of the SBDC website is a useful resource for budgets and forecasts. Contingency plans and risk management You should consider the possible risks to your business and make contingency plans to address them.  You will have noted some possible risks under the “weakness” and “threats” sections of your SWOT analysis.  Try to identify all of your risks and work out what you can do to either reduce them or work around them if they occur. STEP 7 – CASE STUDY Competencies covered in this task: FNSFMK505 Comply with financial services legislation and industry codes of practiceFNSINC401 Apply principles of professional practice to work in the financial services industryFNSFMB401 Prepare loan application on behalf of finance or mortgage broking clientsFNSFMB402 Identify client needs for broking servicesFNSFMB403 Present broking options to clientFNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sectorFNSFMB501 Settle applications and loan arrangements in the finance and mortgage broking industryFNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrersFNSFMB502 Identify and develop broking options for clients with complex needsFNSFMB503 Present broking options to client with complex needsFNSFMB504 Implement complex loan structuresBSBWOR501 Manage personal work priorities and professional development Important steps for providing a complex loan file   Option 1: Submit a completed complex client loan file using your in-house documentation. This must be a successfully settled loan. Ensure you complete/provide the following: All relevant NCCP Forms – Please note that if you have received credit transfer for the following units, you do not need to provide a consumer file, i.e. Diploma Upgrade students will have these units. If you are completing a full diploma including these units your file must be complex consumer and include these forms.FNSFMB401 Prepare loan application on behalf of finance or mortgage broking clientsFNSFMB402 Identify client needs for broking servicesFNSFMB403 Present broking options to clientIf you don’t have a complex consumer loan file to submit you may wish to do the following;Fully complete the NCCP forms in line with your non-consumer file.Provide a non-consumer complex loan and the NCCP documents from a consumer file.Synopsis – Detailed overview of the loan scenario The complex client file you submit should ideally be for a self-employed client or company who have business financials that require you to take into account more than end income/profit. The application/file should also incorporate one or more of the following options or circumstance. They may include, but not limited to: Commercial real estate loans/residential unit developmentComplex company/trust structure requiring a family tree to establish cash flowRefinancing multiple loans/securities to raise capital for further investmentChattels/Plant and Equipment, i.e. farmer buying agricultural equipment on seasonal paymentsVolatility of expected income and or capital growthLiquidity issuesComplex self-employed arrangementsComplex security If you are still unsure of the case file required by AAMC Training Group please do not hesitate to email our head office for advice/assistance at [email protected] Option 2:    If you cannot provide a completed client file you may wish to create one. Keeping in mind that if you a full diploma student, this must be a complex consumer file. Option 3:    You may wish to obtain a complex case study scenario from AAMC Training by emailing [email protected]. Ensure you tick option 1, 2 or 3 on the checklist below. PLEASE NOTE: Regarding the privacy of your client’s and/or guarantor’s information Please ensure you delete or redact any information such as: Names and addresses on submitted documentsTelephone numbersPassport and Motor Driver’s LicenceTax file numbers that may contravene the Privacy Act, or:Provide written client authority for AAMC Training Group to receive personal and/or commercial details in any case study submission. The provision of all the relevant information detailed in the Document Checklist below will ensure prompt issuance of your qualification. Any omissions will cause AAMC Training to seek the missing data which can prove costly to both parties. You must include this completed checklist with your assessment application and ensure all documentation provided is uploaded in the order of the checklist. *A sample of the forms mentioned below can be found in the AAMC Members’ Area under “Useful Resources” (www.aamctraining.edu.au). Other documents may be required to be submitted, depending upon the structure of the loan, and at the request of the lender. COMPLEX LOAN DOCUMENT CHECKLIST (M) Mortgage loan application  (PEV) Plant, equipment and vehicle loan application(SMSF) Self- managed super fund loan application☐  Option 1    ☐  Option 2    ☐  Option 3 Enclosed?TypeDataYN/AM/PEV/SMSFLicensed Credit Guide/Financial Services Credit Guide*☐☐M/PEV/SMSFPrivacy Statement and Consent Form *☐☐M/PEV/SMSFAuthorised Credit Representative Profile*☐☐M/PEV/SMSFClient Needs Review – Business & Commercial*☐☐M/PEV/SMSFFile notes from 1st contact through to settlement in chronological order☐☐M/PEV/SMSFPreliminary Assessment☐☐M/PEV/SMSFCombined Credit Quote and Proposal* OR Statement of Credit Advice – Business & Commercial*☐☐M/PEV/SMSFCompliance File Checklist☐☐M/PEV/SMSFCash Flow Forecast*☐☐M/PEV/SMSFLoan Serviceability Calculator *☐☐M/PEV/SMSFCosting sheet for Fees and Charges☐☐M/PEV/SMSFEvidence of current or other lenders’ loan arrangements☐☐M/SMSFCopy of Offer & Acceptance OR Contract of Sale☐☐SMSFStatement of Advice from a Financial Planner or a written advice from an Accountant is required from an RG146 accredited Financial Planner/ Accountant which will certify that the appropriate strategy of the SMSF is to invest in the purchase of the property☐☐SMSFEvidence of current or proposed rental income (copy of the lease agreement) or expected rental (R/E agent’s appraisal on letterhead)☐☐SMSFEvidence of last six months bank statements for all cash accounts and loans.☐☐SMSFEvidence of an undertaking to pay solicitor’s costs☐☐SMSFEvidence of income for all individual Trustees/Directors/Guarantors (e.g. two most recent payslips, latest taxation return or self- employed financial statements☐☐SMSFSuperannuation Trust Deed☐☐SMSFCompany searches for both Property Trustee and Super Trustee☐☐SMSFSecurity deed between the Super Trustee and the Property Trustee (Bare Trust)☐☐MCopy of Council approved plans (Development loans)☐☐M/PEV Evidence of Income (Pay slips, Employers Letter, PAYG Summaries)☐☐M/PEVCopies of last two years Financial Statements and Tax Returns with annual variances explanation. If Borrower/s self-employed or company, with income worksheet☐☐M/PEVFully completed Lender Loan Application*☐☐M/PEVLender’s Cover Sheet detailing your comments on the client background and requirements☐☐M/PEVLender’s Loan Document Checklist (Normally forms part of loan application)☐☐M/PEVAnti-Money Laundering/Counter Terrorism Financing ID requirements *☐☐M/PEVCopy of Business Registration & Constitution and/or Trust Deed☐☐M/PEVCopy of Broking Commission Tax Invoice☐☐PEVCopy of Offer to Purchase / Supplier’s Invoice (Showing serial numbers etc. to identify goods)☐☐ Appendix A Colleague Testimonial “Template only and must be on letter head” Individual for who reference is being provided:    APPLICANT’S NAME          Your details: Name & position Business name & type  Contact Details Details relating to applicant: How long have you known the person? The individual is a current/recent past colleague of mine: BDM / BDA / or other title. The individual helps brokers to understand their loan scenarios and how to structure loan applications.       Y/N Please comment in relation to the following points: The Individual is meeting compliance training/requirements of our industryI am aware that the individual helps brokers to prepare applications which meet all NCCP requirements of our organisation and in accordance with NCCP requirements.Do you believe the person to be acting in a professional and compliant manner?  Please add any relevant comments. Please comment on the scope of services offered by the individual highlighting whether the individual is proficient with complex loan structures i.e.; company/trust/multiple security etc. …………………. I hereby state that the information provided above is true and correct. Signed: _________________________ Name: ________________________ Date:    _________________________ Broker Testimonial “Template only and must be on letter head” Individual for who reference is provided:    APPLICANT’S NAME          Your details: Name & Position: Business Name & type: Contact Number: Please advise on points below in relation to applicant: How long have you known the person? The individual is currently assisting our organisation/brokers to understand their products and services, niches and structures suitable for our clients’ needs for their loan applications. The individual reviews scenarios to advise on suitability of product, policy, correct structuring of the loan and the NCCP implications if any. Do you believe the person to be acting in a compliant manner? We have reviewed complex loan structures in the last 3-6 months from the individual which evidences the finance broker’s capacity to understand the following: How to structure loans in a company entity Applications in the name of a trust/corporate entity Complex security Please make other comments regarding the professionalism and respect the individual pays to the organisation and/or staff. ……… I hereby state that the information provided above is true and correct. Signed: _________________________ Name: ________________________ Date:    _________________________ Employer Testimonial “Template only and must be on letter head” Individual for who reference is being provided:    APPLICANT’S NAME          Your details: Name & position Business name & type  Contact Details Details relating to applicant: How long have you known the person? The individual is a current employee with our business as an: BDM / BDA / or other title. The individual helps brokers to understand their loan scenarios and how to structure loan applications.       Y/N Please comment in relation to the following points: The Individual is meeting compliance training/requirements of our organisationI am aware that the individual helps brokers to prepare applications which meet all NCCP requirements of our organisation and in accordance with NCCP requirements.Do you believe the person to be acting in a professional and compliant manner?  Please add any relevant comments. Please comment on the scope of services offered by the individual highlighting whether the individual is proficient with complex loan structures i.e.; company/trust/multiple security etc. …………………. I hereby state that the information provided above is true and correct. Signed: _________________________ Name: ________________________ Date:    _________________________

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