This assignment accounts for 15% of the overall assessment in this unit. This task should be completed individually.
1. Choose a topic.
a. You can create a problem on which to build a Business Case (i.e. Problem – Low Customer Satisfaction with Our Company’s Services; Solution for the Business Case – Software Upgrade that will help to deal with Customer Complains quicker, and hence will improve customer satisfaction) OR
b. You can choose a topic for your Business Case from the Organisation you work (or worked) for.
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