impacts of sociological factors – My Assignment Tutor

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services ASSESSMENT BOOK for CHCDEV002 DIPLOMA OF COMMUNITY SERVICES (CASE MANAGEMENT) All Case Histories in this text are presented as examples only and any comparison which might be made with persons either living or dead is purely coincidental. First Edition, January 2017 Copyright ownership: Life Coaching Institute (Aust) Pty Ltd ATF Life Coaching Institute Trust This book is copyright protected under the Berne Convention. All rights reserved. No reproduction without permission. Life Coaching Institute (Aust) Head Office 47 Baxter St., Fortitude Valley, QLD 4006 This book is protected by copyright and may not be reproduced or copied either in part or in whole nor used for financial gain without the express approval in writing of the owner (Life Coaching Institute (Aust) Pty Ltd ATF Life Coaching Institute Trust ACN 099 379 352) of the copyright. Assessment Instructions All of the information that you need to complete your assessment tasks are included in your Study Guide and associated Readings. Before attempting to complete this Assessment Book you must read through all of the information supplied to you in the Study Guide and Readings for this unit. You are required to complete all assessment questions successfully in order to be deemed competent in this unit. This Assessment Book is designed to assess your knowledge. Copying sentences and blocks of text directly from your Study Guide, Readings, or other documents does not demonstrate your understanding of the topic. Neither does copying the work of another student. Such practices are regarded as plagiarism and will not be tolerated. (Please see your Student Handbook for further information regarding Plagiarism).  A guideline for the number of words required for a response is included to give you an idea of the depth of information that is required to successfully answer the question. If you are well under the approximate number of words you may need to ask yourself whether you have been too superficial in your response. If you are well over the word limit, then you may need to ask yourself whether you have included irrelevant information or repeated yourself unnecessarily. If you do not understand what is required for you to complete an assessment, please contact an Education Adviser. Submitting an Assessment Book Please submit your assessment book via your online student portal at http://my.aipc.net.au Use the following as a checklist before submitting your Assessment Book:  Have all of the questions and activities been completed?  Is your name and student number noted in your Assessment Book? (on the following page)  Have you completed the Candidate Declaration? (on the following page)  Have you saved a copy of all of your work (in case of loss)? Your work will be assessed as either “Competent” or “Not Yet Competent”. In instances where a grade of “Not Yet Competent” is given, the Assessment Book will be returned to you with comments from the marker who will recommend how to improve your work. “Not Yet Competent” or “NYC” means that your work is incomplete or that you have not included some important information or adequately demonstrated your understanding of the information. In this case you will be required to review your responses to any questions that have been marked NYC, follow the marker’s recommendations for improvement, and resubmit these questions in the resubmission section of this book. Thank you for choosing to study with the Australian Institute of Professional Counsellors. Best Wishes! This Assessment Book Belongs To: Student Name:     Student Number:      Candidate Declaration: By signing below, I declare that: I am the enrolled studentI have been advised of the assessment requirements and my rights and responsibilities as an assessment candidate, and I choose to be assessed at this time.All of the responses within this Assessment Book are my own.This Assessment Book contains no material written by another person except where due reference is made.I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment. Signature:     Date:      (Type your full name in the field above)   Assessment Summary Please find below the results of your first submission (this will be completed by your assessor after your Assessment Book has been submitted) ResultDate AssessedAssessor NameAssessor Initials                     Questions to resubmit (if first submission is not yet competent)      Students, please note: A Not Yet Competent (NYC) result does not mean that you have to redo the whole unit. In the box above, the marker has identified exactly which questions you need to resubmit. Feedback is provided (in a comment box) beside your current answer. All resubmissions have to be completed at the end of this marked book. To make a resubmission, Step 1: Go right to the end of this Assessment Book to the “Resubmission Page”. Please do not change your original answers. Your marker will need to look at your original answer and your resubmitted answer. Step 2: Write the question number and then enter your answers into the Resubmission Box. The box will expand as you enter text. Step 3: Make sure that you have answered all of the questions that you have been asked to resubmit. Step 4: Resubmit this assessment book for marking via the student portal. All the best! Please find below the results of your resubmission (this will be completed by your assessor after your Assessment Book has been resubmitted) Resubmission ResultDate AssessedAssessor NameAssessor Initials                                         Section 1 Social and Cultural Issues in Australian Society An introduction to community services work and case management Briefly describe what a case manager does. In your response you must outline some of the types of roles that a case manager may perform. Hint: see pages 12-13 of the Study Guide. (Your response should be no more than 100 words)       Major social and cultural institutions in Australian society Correctly complete the table below by identifying which major social/cultural institution is being described.  Societal Function of InstitutionWhich Institution?Exists to improve the wellbeing of disadvantaged people and families in Australia by addressing social welfare concerns. Encompasses the process for making laws in Australia and is an extension of the political system.Provides information and news and is one of the most significant institutions in shaping people’s attitudes and behaviours in Australian society. A social institution of beliefs and rituals that bind people together through shared ideas, customs and social behaviours. Maintains the order of a country, allocates resources, and determines the duties, responsibilities and rights of its citizens. Made up of both public and private providers, and aims to care for and improve the health of Australian people. The laws, policies, practices and conventions which govern employment and conditions in the Australian workforce. This system is largely responsible for producing and caring for children, socializing them and providing informal education. This system passes on traditions, culture, religious beliefs, and a sense of identity. Provides formal education for children up to age 15/16 years old. Teaches life skills such as communication and self-discipline.  Select true or false in relation to the following statements:As a case manager there will be no reason for you to consider the circumstances related to the individual’s family situation because this will have no bearing on the needs of the client.   True                         False  The mainstream media has little to no effect on the views and opinions of Australians.  True                        False  Australia’s political system is a constitutional parliamentary democracy, made up of ‘three arms of government’: the legislature power, the executive power and the judiciary power. True                         False  As a case manager, it is important to be aware of government functions because many social and community services are dependent upon government funding. True                         False  Most Australians will, at some time in their lives, utilise some form of social services. True                         False  Indigenous people are generally healthier than other Australians, live longer, and have lower levels of disability and a higher quality of life. True                         False  When working with clients there is no need to consider their cultural background because it has no bearing upon their current needs and experiences. True                         False  Consider what you learned about the major social and cultural institutions in Australian society on pages 14-18 of the Study Guide. Select three institutions and, in the appropriate space below, briefly explain the influence that each can have on clients either as an individual or as part of a community or family group. (Your total response should be no more than 100 words) Social/Cultural Institution 1:       Impact this can have on clients:       Social/Cultural Institution 2:       Impact this can have on clients:       Social/Cultural Institution 3:       Impact this can have on clients:       Inequality in Australia Define inequality in your own words. (Your response should be no more than 30 words)       Briefly explain the impact that inequality can have on individuals and society as a whole. (Your response should be no more than 50 words)       What is a stereotype? In your response you must briefly explain how/why stereotypes develop and include an example of a common stereotype present in Australian society. (Your response should be no more than 100 words)       Imagine that you are a case manager about to start working with clients in a very low socio-economic suburb. Briefly outline the stereotypes that you believe your clients might face and what impact this is likely to have on them. (Your response should be no more than 100 words)       Experiences of inequality across different life domains List two disadvantages that individuals in Australian society might face as a result of their age. (Your response should be no more than 40 words)       Imagine that you are working as a case manager for a youth services organisation. You are currently working with a young person who has grown up in, and is attending school in, a low socio-economic area. Briefly describe the likely experiences and future outcomes for this young person according to the information presented in the Study Guide. (Your response should be no more than 100 words)       Briefly outline the typical effects of long-term unemployment on an individual and their family. (Your response should be no more than 100 words)       List two disadvantages that individuals in Australian society might face as a result of having a disability. Hint: see Reading C. (Your response should be no more than 30 words)       Imagine that you are a case manager who is about to start working for a community services organisation that focuses on working with the local Indigenous community. Briefly outline the potential disadvantages that many of your clients are likely to have faced. (Your response should be no more than 100 words)       Social policy Briefly describe the purpose of social policy and how the government uses social policies to address identified social issues. (Your response should be no more than 100 words)       In what ways can specific governmental policy decisions impact the work of community services organisations? (Your response should be no more than 50 words).       Integrating your knowledge The following questions require you to draw upon all of the knowledge and skills you have learned throughout this section of the Study Guide. 1.16     Imagine you are a case manager at a community service organisation that works with young people who are at risk of dropping out of school. You have just started working with Danh, a 14 year old boy who is the child of Vietnamese refugees. Danh has been referred to you because is not completing homework, is often absent, and says that he has no interest in completing high school.  Danh was born in Australia but had little contact with mainstream Australian society while he was growing up as his parents only socialised with other Vietnamese refugees. It wasn’t until Dahn started school at age 7 (a few years late) that he learned English. As a result, Danh was always behind his classmates with his academic progress and he found primary school very challenging. Now at high school, Danh has much more supportive and encouraging teachers and his grip on the English language has improved, but he is still underperforming in his studies. He speaks with an accent and his parent’s English is still very poor. Using the information provided, identify and briefly describe the impact that two socio-cultural institutions have likely had upon Danh. (Your response should be no more than 100 words)       Danh’s parents entered Australia as refugees after the Vietnam War. In Vietnam, Danh’s parents were rural farmers, and having grown up in a small village, they have no formal education. They both suffer from significant trauma after experiencing torture and witnessing horror during the war. After they were relocated to Australia, they were overwhelmed by the culture shock and could not speak the language nor did they have any viable skills for the Australian labour market. Living in an apartment in government housing was a very difficult change for them as they were used to being very active outside working the land. Danh’s parents remained very isolated – only socialising with other Vietnamese refugees. They had little knowledge or understanding of the social supports in Australian society, hence, they did not enrol Danh into school until he was seven years old. Consider this additional information. Identify the experiences of inequality and disadvantage that Danh has experienced and outline ways in which this may have had an impact on Danh. (Your response should be no more than 100 words)       What impact do you think Danh’s parental long-term unemployment may have had on both Danh and his parents? (Your response should be no more than 100 words)       Danh and his family are practicing Buddhists and Danh wishes to become a monk once he completes year ten. Danh’s teachers are concerned about this plan and think that Danh is too young to make this major decision. Explain how factors associated with age in Australian society may have lead his teachers to hold this view and outline how this may be a prejudiced opinion. (Your response should be no more 100 words)        CHCDEV002 Assessment Book Section 1 Assessor’s Comments To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on your responses to questions in Section 1 of this Assessment Book.                                           Competent   /   Not Yet Competent Assessor’s Name: Date:   Section 2 Analysing the Impacts of Social and Cultural Factors on Clients Gathering information List the six methods described in the Study Guide that a case manager commonly uses to gather information about a person. Hint: see pages 32-33 of the Study Guide. (Your response should be no more than 30 words)       In your opinion, which of the above method(s) is the best for a case manager to use to find out about a client’s needs? Why? (Your response should be no more than 50 words)         Why do some organisations use psychosocial assessments to clarify health and wellbeing needs of clients? (Your response should be no more than 50 words)       Analysing social and cultural factors Select true or false in relation to the following statements:Case managers should obtain a range of information about clients in order to best understand their needs.  True                         False  Case managers should make assumptions about their client’s circumstances and needs. True                         False  There is no need to think critically when working with clients because their issues are usually quite simple and straightforward. True                         False  Consider the following case study.   Sally is a 50 year old Aboriginal woman. She was a member of the Stolen Generation who was raised in an institution after being forcefully removed from her family at the age of four. Sally suffered a lot of abuse and neglect during her institutional childhood and was never reunited with her biological family. When it came time to have children of her own, Sally struggled with parenting skills and found it difficult to overcome her traumatic history and grief. As a result, Sally and her daughter, Elanora, were subject to repeated child protection interventions. Additionally, as she grew up, Elanora began drinking as a way to cope with her own dysfunctional childhood and the intergenerational trauma passed down by her mother’s traumatic history. Elanora became pregnant with her own daughter, Kirra, when she was 15 years old. Elanora and Kirra were also subject to continual child protection interventions and Kirra herself is now a troubled teen who is addicted to drugs and at risk of dropping out of school. Imagine that you are a case manager currently working with Kirra. You are working with her in relation to her issues with drug use and school attendance. You have learned about her family history through a combination of her case notes and through discussion with Kirra herself. Critically analyse Kirra’s family situation and current issues and answer the following questions. Hint: see pages 35-36 of the Study Guide for how these questions are applied to a different case study. (Your total response should be no more than 100 words) What is the issue? (e.g., why are you currently working with Kirra?)       Why does the problem exist? (e.g., What social and cultural factors have impacted upon Kirra?)       Who is causing the problem? And who is affected by it? (e.g., What is the root cause of the problem and what impact is this having?)       When did the problem occur? (e.g., Is the problem recent, ongoing, or intergenerational?)       Making informed decisions How can a case manager ensure that they facilitate informed decision making with their clients? (Your response should be no more than 75 words)       Integrating your knowledge The following questions require you to draw upon all of the knowledge and skills you have learned throughout this section of the Study Guide. Imagine you are a case manager for a local community youth centre. The centre offers a variety of activities and programs, includingHomework clubGirl’s Fitness clubIndoor soccerLeadership programsOutdoor youth development and adventure camps You have recently started working with a new client, Datu, a 15 year old boy who migrated to Australia with his family from the Philippines. Datu came to the centre in order to join the indoor soccer team. Today, Datu has come to speak to you and tells you that he is having a hard time settling into life in Australia. He says that while he understands his classes he is falling behind because he is not doing his homework. Datu complains he doesn’t understand the point of homework and that back in the Philippines he would be able to have fun with his friends after school and that he really struggles to find any motivation to do it. Datu also tells you that he misses running around with his friends and complains that the few friends he has made in Australia only ever want to sit around playing video games. Datu tells you that he is feeling pretty low and he wishes that his family hadn’t moved to Australia. You think Datu may require some additional support. Outline what sort of additional information you would gather from Datu is order to assess his needs and what methods you would use to collect this information. (Your response should be no more than 100 words)       What social and cultural considerations would you keep in mind when working with Datu and how would you ensure that you analysed these factors carefully? (Your response should be no more than 200 words)       Consider what you think Datu’s needs might be and the programs offered by the community centre. What sort of activities would you suggest for Datu and how would you approach discussing these with him? (Your response should be no more than 100 words)       CHCDEV002 Assessment Book Section 2 Assessor’s Comments To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on your responses to questions in Section 2 of this Assessment Book.                                           Competent   /   Not Yet Competent Assessor’s Name: Date:   Section 3 Monitoring Case Management Service Provision The importance of monitoring Why is it necessary to monitor your case management practice? (Your response should be no more than 50 words)       How to monitor case management practice In broad terms, how can a case manager go about monitoring the impact/progress of their work with clients? (Your response should be no more than 50 words)       Briefly outline at least two methods a case manager might use to record information about client progress. (Your response should be no more than 50 words)       Reviewing the effectiveness of work If a client isn’t making the expected progress towards their goals, why is it important for the case manager to consider the potential impact of social and cultural factors? Provide an example to illustrate your reasoning. (Your response should be no more than 100 words)       Briefly outline the benefits of ongoing monitoring and review. (Your response should be no more than 50 words)       Making amendments as required Imagine that a case manager is working with a client who is feeling overwhelmed by the process required to achieve their goal. Which of the following is NOT a suitable amendment to implement?Put in additional supports to assist the client.Suggest amendments to client’s goal to make the goal more achievableBreak the goal down into smaller more manageable stepsEncourage the client to keep powering through, “no pain, no gain”. Your answer:  Integrating your knowledge The following questions require you to draw upon all of the knowledge and skills you have learned throughout this Study Guide. 3.7       Imagine you are a case manager working for a disability support organisation. Your organisation offers a range of services including support groups, job seeking assistance, life skills courses, and sporting and fitness groups for individuals with various disabilities. You have just started working with Clara, a 35 year old woman who was involved in a serious car accident 11 months ago which resulted in Clara becoming a paraplegic. During your initial meeting with Clara she tells you that she has had a difficult time adjusting to her paraplegia and that she withdrew from both social contact and employment. However, as a result of support from her family, she is ready to re-engage with others and to also find employment. To assist Clara with her broad goals, you: Provided Clara with information about a support group for people who are experiencing physical disabilities as a result of accidents. They meet every Tuesday night in the organisation’s group activity room. Clara advised that she was very interested in attending.You provided Clara with a resume template to go home and create a resume and begin applying for jobs.You provided information about the range of different sporting and fitness activities offered for her to look over.  Outline some ways that you would monitor the impact of your work undertaken with Clara. (Your response should be no more than 100 words)        Through your review process you learn that Clara is enjoying the support group and has joined the wheel-chair basketball team, but that she has not yet applied for any jobs. After a few questions, Clara tells you that she was initially too embarrassed to admit that she is living with her parents and that they are reliant upon welfare support and that they have never been able to afford a computer so she does not have access to a computer to write her resume at home. Reflect upon your actions in this scenario. How effective do you think you were as a case manager? What should you have done differently? How could you have better understood and incorporated considerations of Clara’s socio-cultural circumstances into your work with her? (Your response should be no more than 100 words)       Given the information you now have, what actions could you now take to continue to support Clara in her goal of gaining employment. (Your response should be no more than 50 words)       3.8       Now imagine that you are a case manager for a drug and alcohol service. As part of your role, you are facilitating a ‘Living in Victory’ course for recovering alcoholics. The course is open for anyone to attend, however most participants have been urged to attend by their counsellors or spouses. The goals for the course are to help the participants continue steadfastly on the road to recovery. Your organisation requires you to conduct some form of monitoring and review process for group work, however, the method of the review is at the discretion of the case manager. How would you intend on monitoring the impact that your course was having on the people who were attending. (Your response should be no more than 100 words)       After examining the information you received from reviewing your course, you notice that several of the participants provided feedback that the information in the course is not relatable enough and that it does not reflect their experiences with alcoholism. How might you go about revising aspects of your course to make the information more relatable? (Your response should be no more than 100 words)        CHCDEV002 Assessment Book Section 3 Assessor’s Comments To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on your responses to questions in Section 3 of this Assessment Book.                                           Competent   /   Not Yet Competent Assessor’s Name: Date:    Assessor’s Comments – Overall  To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on the assessment of this Assessment Book.                          Competent  / Not Yet Competent       Signature of Assessor:   Date:   FIRST RESUBMISSION The following Entry Box is for students to complete any activities that require resubmission Important Note: In order to assist the marker in reassessing your work, please make clear headings throughout your work, identify the Section Number, Question Number and Page Number for each question you have to re-submit. Complete resubmission activities here       Assessor’s Comments – First Resubmission  To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on the first resubmission of this Assessment Book.                          Competent  / Not Yet Competent       Signature of Assessor:   Date:   SECOND RESUBMISSION The following Entry Box is for students to complete any activities that require resubmission Important Note: In order to assist the marker in reassessing your work, please make clear headings throughout your work, identify the Section Number, Question Number and Page Number for each question you have to re-submit. Complete second resubmission activities here       Assessor’s Comments – Second Resubmission  To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on the resubmission of this Assessment Book.                          Competent  / Not Yet Competent       Signature of Assessor:   Date:  

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