BCO6656 Information Technology Project Management : Yes Chemist

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BCO6656 Information Technology Project Management

Task:

Learning objectives

After this workshop exercise, you will be able to perform basic management activities with a complex project schedule in MS Project. In completing this activity you will learn how to:

  1. Create recurring tasks
  2. Manage resource assignment
  3. Format and print useful reports

Assessment one: Problem Case

The client: Yes Chemist Pty Ltd (H/O South Melbourne, Victoria)

Yes Chemist is a group of independent Pharmacies with the shared values and common philosophy. The business started as a family venture in late 1990s and gradually expanded stores in all major cities of Australia including, Sydney, Brisbane, Adelaide, Perth and Melbourne. The operating head office (HO) of the company remains in South Melbourne, Victoria.

Yes Chemist stores are designed to provide health and beauty needs of their customers in addition to Pharmaceutical operations. They starve to ensure that their customers have an enjoyable and caring experience while shopping, therefore, they maintain large stock of products at a competitive prices. They take pride in their customer service excellence and determined to invest in technology by transforming and optimising their business operations to suit their customer needs. This was achieved by diligent innovation, being competitive and responsive to their customer expectations.

In January 2017, a business operational review was conducted, orchestrated by the General Manager to assess the operational weaknesses and decide on potential technical solutions to improve their business improvement. Based on the review recommendations, it was decided to replace existing accounting, HR and inventory management system with SAP S/4HANA for SAP Business All-in-One. It was further recommended to have Finance, HR, Procurement and analytics (reporting) modules implemented as part of this project. Furthermore, to strengthen the sales, service and marketing activities, it was also recommended to have core on premise SAP Customer Relationship Management (CRM) solution implemented. To mitigate the project delivery risks associated to SAP implementation, it was suggested to stage the implementation into two phases. In the first phase, SAP S/4HANA for SAP Business All-in-One to be implemented and later, based on the success of the first implementation, second phase (containing SAP CRM system) to be completed.

Your employer: Victoria University Information Systems Consulting

Your company (Victoria University Information Systems Consulting (VUISC)) secured a contract to implement SAP S/4HANA for SAP Business All-in-One for Yes Chemist Pty Ltd. You are appointed as the Project Manager to manage this implementation. The scope of implementation includes: delivery and installation of a suitable hardware, installation and configuration of SAP system, testing, and provisioning of end user training to the head office staff (in their relevant areas) as well as inter-state store pharmacists on Finance, HR and Analytic modules as they lead the operations at each store location. It is also important to identify key super users – per module (after training) to setup a user acceptance testing team that would help facilitate the sign-off process for go live. This project has major data migration component from different systems finance, HE and inventory management) into SAP All-in-one modules, requirements gathering (verification & validation) from relevant SMEs in the area and compliance requirements for reporting purposes. Your job as the new Project Manager is to:

  • Develop a Charter for the project
  • Develop a comprehensive Project Plan that should meet implementation and training requirements
  • Both Charter and Project plan must be ratified (signed) by the Business Sponsor. Please note, no work could commence without formal ratification of the Charter and Project plan documents.
  • Once the project is in progress, you are required to provide project status updates to your VUISC Manager (tutor), project team members and the business sponsor.

Assessment two: Project Plan

Introduction

This assessment task (worth 35 percent of the total mark for the unit) requires you to take on the role of an IT Project Manager to produce a Project Plan for your employer, Victoria University Information Systems Consulting (VUISC). In this instance the Plan provides a detailed overview of a proposed project. It is developed to provide the client with a detailed insight into how the project will be managed so they can determine if they will approve the project to proceed as elaborated.

This is an individual assessment task and must not be completed in a group or work shared.

Scenario

Your employer

You work as IT project manager for a consulting firm based in Melbourne, VUISC Pty Ltd. You have worked at there for four years, while the company has been in operation for several years. The company has a range of employees including consultants, administrative staff, project managers, programmers, testers, business analysts, help-desk and technical support staff who specialise in system implementation, technical writers and end user trainers for professional development. The company provides information systems consultancy and project management services as well.

For the purposes of this assessment task consider your lecturer/tutor to be your operational managers. They can clarify any queries you may have.

Your client

A detailed client scenario is available on VU Collaborate. It describes a client Yes Chemist Pty Ltd. have asked VUISC to manage the implementation of their SAP System.

Requirements

Review the scenario above carefully before you begin to begin to prepare your Plan. Ask your lecturer or tutor (your VUISC manager) if you have any questions or require any clarification about the scenario. Review the VUIS Consulting Project Plan Template.docx file provided on VU Collaborate. Complete every section of the template removing all prompts (and square brackets) and replacing them with your responses to the scenario. You must develop a schedule for the project comprising at least 50 tasks using Microsoft Project tool.

BCO6656 Information Technology Project Management

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